iPhone 11 screen scratches

I agree. In Russia, in every review of features and cameras, you can find information about scratches.

Even here is an article review on 32,667 views from a government source vesti. Quote: “But I somehow managed to scratch the screen, it looks like some insidious grain of sand has done its job, making its way into my pocket.”

https://hitech.vesti.ru/article/1232493/

Based on my suggestion, my wife brought her scratched iphone 11 Pro Max to Apple store today and they did give her a new phone. I am not sure she was lucky and/or it is based on the account history that we have bought so many iphones, Ipads and never complaint about low scratch resistant issue or Apple knows about iphone 11 screen issue with scratching easily. Good luck to others who are seeking justification from Apple.

I have the exact same problem!

I only had the phone for two days when a deep scratch/crack appeared (something you could feel with your finger nail). While it may have come into contact with something, it is certainly was not subject to anything unusual.

This phone seems to be different in its front glass hardness.

I have never had a screen protector on my iPhone, and only very minor scratches would occur with daily, regular use. You could see them when held up to the light, but you could not feel them with your finger nail. Acceptable minor scratches with every day use.

For those that say “use a screen protector you dopes” I have a liquid screen protector on mine. I contacted Apple and they looked at the pictures and proceeded to tell me it was a part of the screen protector. Beyond frustrating. It’s a liquid screen protector. The protector adheres to the screen. It’s obvious this is an Apple manufacturing issue. Customer service also proceeded to tell me this wasn’t a “known” issue and sent me their reported issues. Makes me want to never own anything Apple. I have a smear and two scratches and I’ve done nothing but have it in my empty pocket. I have a feeling if I didn’t state it had a liquid protector they would have had another excuse.

Were you somehow under the impression that using liquid screen protection meant you couldn't get scratches? If you were, you were misinformed. Liquid is a bit better than no protection, but it can still scratch and bonus, it tends to yellow over time. It does however make the screen silky smooth to the touch.

See this article about the differences between liquid and glass --> https://www.igeeksblog.com/liquid-screen-protector-vs-tempered-glass/

I've got the same problem.

Multiple scratches on the display just by putting the iPhone in my pocket.

I just contacted the Apple Support and they told me that there was no problem with the display

and that they couldn't know what the reason for the scratches is. They just sent me a link to the prices for repairs... :(

Hello team I have the same issue after 3 weeks of handling my phone , it never dropped. I already have several scratches on my screen . I have used iPhones over the past years and never had scratches like these and I did handle it carefully .... just sad for such an expensive phone

YouTube videos showing hairline cracks on my iPhone 11 Pro

iPhone 11 Pro: Hairline Cracks in Screen (Part 1): https://youtu.be/i4zpfVKJEMg

iPhone 11 Pro: Hairline Cracks in Screen (Part 2): https://youtu.be/hJrrw-z6HBw

Apple deleted my report of this issue yesterday so have documented it on YouTube.

Apple Support and tech media, I am willing to be contacted about this issue. Thank you.

Nothing to add, I have the same issue as well. The screen seems to be very sensitiv and scratches appear already after two weeks. The Display did. not even her in contact with sharp or rough surfaces. Never had this issue with previous generation iPhones and I bought them since 7 Years very year. I am just back from the Apple Store in Munich and ne was told that the Display is not so anymore, but now More flexible against falling down. Not impressed at all and very very sad about the Apple behaviour. I think that I will complain on CEO Level, because my Apple Experience ist currently very negativ.

With all this people complaining about this matter, I am still wondering Why Apple do not respond to this manufacturer Defect. Come on Guys is so obvious...

Maybe we need to push a little harder ..We payed a lot of money to have this phone and know is a totally reseller value garbage.

I’m relieved and so disappointed to discover this thread. I have had my phone for just over 12 hours, most of which were spent asleep. Apple, this is ridiculous: I have had 3-4 iPhones over the course of my life, dropped, caseless, and never before have I had a scratch, not to mention this early. I know it’s subtle in the photos, but it’s deep enough that my fingernail can stick in it.

scorbynw wrote:

I’m relieved and so disappointed to discover this thread. I have had my phone for just over 12 hours, most of which were spent asleep. Apple, this is ridiculous: I have had 3-4 iPhones over the course of my life, dropped, caseless, and never before have I had a scratch, not to mention this early. I know it’s subtle in the photos, but it’s deep enough that my fingernail can stick in it.

Can you make a photo of the scratch?

Same here, within 4 days my 11 Pro Max had 2 hairline cracks and many many scratches. There was no incident with the phone, and I’ve never had an issue or used a screen protector on an iPhone. Luckily the genius at Apple replaced the whole device. But he seemed pretty reluctant.

Tip: Hairline cracks are covered under the Apple Limited Warranty, no AppleCare required. Take your phone to an authorized Apple repair partner (e.g. Best Buy) that is incentivized to do screen replacements. Best Buy saw my iPhone 11 Pro and instantly agreed to replace the screen.

I’ve had my phone for about 2 weeks, with screen protector and Apple leather case. I noticed 2 days ago that there’s a crack along the bottom like it’s been squeezed or something. The only thing I can do is visit a store-but how can this happen without being dropped? This is ridiculous 🤦🏽‍♀️