iPhone 11 screen scratches

I got this iPhone 11 pro less than 2 weeks. No drop, no heavy usage, and it scratched. I used my iPhone 6s fro more than three years. No scratched nor cracked on my screen. Thumb down for this gen iPhone.

I have the same issue too. My iPhone 11 Pro Max is showing a scratch after 1 day and half of use. Never left home before the scratch.. I put it on the table at night and noticed the scratch on the screen on the morning. I went to the Apple Store but they weren't even interested in my point of view of what I had to say. They dismissed it and if I wanted it fixed I had to pay 360 € or 29 € with Apple Care.

I was told, Apple will never (the consultant was “99% sure”) replace my iPhone or the front glass for the new one, because Apple never did it in the past in such cases. The thing is, there has never been such a problem with the front glass in ANY previous iPhones I had, the way it is now with the 11 PRO. My scratches appeared out of nowhere. Never had this iPhone dropped, never had it against the keys or anything like it. I was super cautious, as it was only couple of days old, and now I have two 2-inch scratches plus one more like a crack on the side, and few smaller elsewhere. I sent the iPhone anyway to Apple service (Poland). I will be very disappointed, when the iPhone is not replaced.

I was told, Apple will never (the consultant was “99% sure”) replace my iPhone or the front glass for the new one, because Apple never did it in the past in such cases. The thing is, there has never been such a problem with the front glass in ANY previous iPhones I had, the way it is now with the 11 PRO. My scratches appeared out of nowhere. Never had this iPhone dropped, never had it against the keys or anything like it. I was super cautious, as it was only couple of days old, and now I have two 2-inch scratches plus one more like a crack on the side, and few smaller elsewhere. I sent the iPhone anyway to Apple service (Poland), case number #22128108. If possible, please look at this case from your perspective. I will be very disappointed, when the iPhone is not replaced.

I thought I was the only one... until I think there is something wrong, so I start searching about it.

I used XS Max for a year without the screen protector or case. And I just traded in my XS Max for iPhone 11 Pro Max with full credit - 100% good condition, not even have a single minor scratches on the screen or body (I am a very careful person). So I have been taking care the same way with this new iPhone.

I put the iPhone 11 Pro Max in my pockets (mostly in trousers and sometimes in my jackets - no zip, no hard surface) - which I normally use it for keeping my bare iPhone 7+, X, XS Max safe. 

Now my two weeks of the new iPhone’s screen looks like two years old screens.

This is going to be my first mobile from Apple that I need to put the screen protector on it.

I have an AppleCare+, so hopefully I will get replaced and will definitely put the screen protector on. Forever. ... rr.. rr...

PS. (The attached photo) There are more scratches on the top, but it was hard to take a photo of it. Blue one were from the first week and the red one is just happened today so the red one triggered me to post on this ticket.

PS2. At the back of the iPhone is clean like new! I agree, the back is a real tough.

I talked to Apple support and shared this thread. They went to a supervisor who advised to make an appointment at a local Apple store so they can inspect my phone to see if something is wrong with a small set of iPhones that were released. Not something I have time for but everyone should contact Apple support and report this so they know there is an issue. Below was their response

I visited 3 stores (2 premium resellers and one Apple store) and was stunned to see none of the iPhone 11 Pros scratch free. Some scratches deeper than others. I also went to other phone brand’s booths and their display models had fingerprints too, but were void of scratches.

I've bough mine on Saturday and I've only carried the iPhone in my pants pocket.

On Sunday I've got an awful scratch like if I had drag the phone through the street and also marks like if I had drawn on it with a nail.

I went to the apple store and they told me that we have to wait until Apple releases an exchange program.

iPhone 11 pro max ZA I bought only 1 hour my friend want check color what difference he take my phone put the screen each another his phone had screen protector and my phone didn't stick screen protector. Very bad result my phone deep scratch on it. I think material from iPhone 11 pro max use Scratch-resistant glass, oleophobic coating different spec in advertising. I hate and sold out nothing to say about quality the newest iPhone 2019.

I thought I was the only one with this issue. I have small scuffs on my screen as well. I am VERY CAREFUL with my phone. I do not put anything else in the pocket that I keep my phone. Yet I got these scratches. I typically use zagg tempered glass protectors, order them online when they go on sale. I was planning to do the same for this one as well. But before I could order, I already have these scuffs on phone. I have a little OCD with my devices. They need to be in perfect condition. So, this this really bugging me.

I pre ordered the Midnight Green one, but after I went to the store and looked at the Space Grey, I felt like I wanted that color. So, I called apple and asked them if I can exchange it to a different color. They said, since it was still under 14 days, I can return my MG one and buy a SG one instead. So, they processed the return label.

The same evening, I noticed these below scuffs on my device. What are my options here, will Apple take this phone back?

I am experiencing the same issue iPhone 11 1 week from purchase and it’s completely scratched all around the edges back of the

phone. I have also been using iPhone since the early days and never has my phone looked so beat up

I’ve had the same experience! I just purchased with IPhone 11 in purple for my sister and after only a few days it had short and relatively deep scratches on the glass. She keeps it in a case and in her pocket with nothing else. Before this she had a 6S and I currently have a X. The glass on her 11 seems particularly prone to scratches compared to our experience with these two devices.

Add another loyal Apple customer and regular upgrader who has never experienced anything like this in previous years. My iPhone 11 Pro has one deep scratch / chunk missing from my screen that showed up out of nowhere, deep enough to catch my finger nail in. As well as a bunch of other less significant scratches. No drops, no incident just normal day to day use in my otherwise empty pocket. Fully expecting Apple will address the issue and fix these devices ... but that can't happen soon enough. It 's VERY FRUSTRATED having your less than 2 week old phone screen having more and more scratches appear each and everyday.

a similar problem. I bought a phone for 2 weeks, wore it exclusively in my pocket, and the screen around the edges on all sides was covered with a huge amount of small scratches and continues to wear out. These are not big scratches that could remain from solid objects, no. It feels like I took the phone and rubbed it on the asphalt. But all this comes from the pocket. The number of scratches is growing every day. What will happen to the screen in a year?

So I have the same issue, but! This is definitely a defect.. you know why? Cause I bought a new Iphone 11 no more than one week ago and only thing what I did with him is playing games! Seriously, I have scratches only on my upper left corner (when you're gaming in horizontal mode, this corner usually uses as moving in a game) you won't believe me so I add screenshots! Scratches ONLY on upper-left corner :) only there..

90% time of my Iphone is on my table (I work on PC all the time) so scratches can't be a mechanical or anything else things. It was my.. finger!!

THIS IS definitely a defect. I want to get not just a new Iphone.. I want to get a new format of glass on it! Cause this issue can repeat in further... a finger CARL!!!