iPhone 11 screen scratches

Again one more totally mistaken and pointless statement. The scratches are NOT just a cosmetic issue - they remarkably impair the usage of the touch screen as your fingernail hits them each and every time when scrolling something.

Blimey Will, this is why people think you’re an Apple employee! I’m sure you’re not but devotion like yours, for a corporate entity, is testament to Apples genius for marketing. It looks like your blaming clients for the issues with the iPhone. here’s why:

People aren’t as complicated. They see an ad from Apple that says the phone is the toughest yet, and shows it being dropped, put in bags with other stuff, drowned in water etc, and they think that’s good I’ll buy one of those, save some money on screen protectors etc and I don’t need to be careful, after all Apple has said I don’t need to be.

Now it turns out that a actually you do need to be careful, more careful than with your previous iPhone and they feel let down and mislead. That’s on Apple I’m afraid....not their customers.

My view is that it isn’t so much the problem with these phones, but the non existent resolution from Apple. It’s simply not helpful for either party. Apple loose customers, people have to put up with a phone that’s they believe isn’t up to the job. It’s loose loose and bad business on their part.

Gosh Will. It’s not perspective or prerogative, it’s fact. Have you actually seen the ads? If not check them out on Apple’s official YouTube page.

The TV ad shows the phone being knocked off a sideboard by a cat, falling down the side of a car seat, being dropped in a bag with a bunch of other items. If you shouldn’t do this with the phone why advertise it that way?

As for the reviews, well that simply backs up my point - mine smashed from a drop of three inches while everything Apple drop theirs from 12 feet before it broke - why the disparity? There’s got to be an issue with some batches of phones right? Apple should help customers affected it’s just the right thing to do.

I just want what Apple promised they could provide. That’s all. It reasonable to expect this as a minimum.

Its not about the issues so much as the phone isn’t performing as Apple said it would, and that’s not their customers fault it’s Apple.

It’s about taking responsibility and doing the right thing.

Oh Will. Please take a look this commercial - https://www.youtube.com/watch?v=H4p6njjPV_o - I have no cat, I'm not keeping phone in bag (pay attention - that's woman's bag - lot of stuff here - you can built nuclear reactor using average woman's bag). I just keep my iPhone in the pocket - just like shown in this AD. Why it is my fault? Looks more like Apple misleading in this AD.

I have lots of little micro scratches on my 11 pro screen, can only be seen under light.I’m very disappointed at the state of it after only 2 months.

I took the device to Apple today and they said nothing they can do as cosmetic.

They suggested I complained to my network provider claiming the device isn’t fit for purpose.

Yeah, you totally don't have any sand and hard particles between the seats of your car, i.e. on your car's floor. :D

Not to mention the other ADs that if you follow as your use case with that phone will lead to massive damage in the first time you do so.

Imho someone needs to sue them for false advertisement if all the new iphone models are like that or if defective batches - they should replace the screen/devices for free (and if I should be totally honest - new device as they don't cover water damage and I strongly doubt that it can seal as good as in the first factory, even if they use machines and especially given how many phones they will have to fix).

Used Iphones since the first model & never used a screen protector & never had even one scratch through the years. My Iphone 11 pro is full of them in one week. The scratches even look like tiny cracks. I never imagined it would happen...

This shows nothing, Jerry test the screen only with materials with hardness of 5 and 6, nothing in between. Glass is normally around 5.5, but can vary and in gorilla glass case - by a lot. The only information you have from that video is that the iphone pro max glass hardness is over 5 and below or equal to 6. It can be 5.2 or 5.9 - you don't know that from this fast simple test.

Also worth nothing that a material with hardness of 7 will scratch deeper and easier softer glass. This is critical when the pressure is not that strong (like in a normal jeans pocket) as if the glass is softer - it's more likely to scratch in the first place. Stronger glass can come out unscratched or if the pressure is strong enough - will be less scratched. Physics.

Same issue, never once babied my Nexus 5x which I had for over 5 years. Never had above a micro scratch, within 3 weeks (unfortunately now outside the 14 day return window) there's a scratch I can feel with my fingernail on the iPhone 11 Pro which I babied the crap out of :( first iPhone purchase and definitely not impressed.

cha0z_ wrote:

This shows nothing, Jerry test the screen only with materials with hardness of 5 and 6, nothing in between. Glass is normally around 5.5, but can vary and in gorilla glass case - by a lot. The only information you have from that video is that the iphone pro max glass hardness is over 5 and below or equal to 6. It can be 5.2 or 5.9 - you don't know that from this fast simple test.

Also worth nothing that a material with hardness of 7 will scratch deeper and easier softer glass.

Precisely - that's the way hardness works.

If you don't want a phone screen of hardness below 6 scratched, don't subject it to items with a Mohs hardness higher than 6 without a screen protector.

Will, your super keen on 🍏Wish I had this sort of loyalty from my clients!

The ad shows the phone being dropped into a handbag with other stuff. It’s reasonable to assume the other stuff is what is normally carried in a handbag - keys and alike. It’s not reasonable to expect a consumer to freeze frame the ad to ascertain what’s in the bag.

Whats in no doubt is that the ad shows the phone being dropped from a sideboard amongst other places - as I told you mine shattered when it slipped from my hand back into the windowsill that I’d just picked it up from. About 3 inches no more than 4...well short of waste height shown in the ad. That’s crazy!

If you can’t drop it don’t show it being dropped simple!

The dude took a razor knife and a key to the thing and it did not scratch, so I can't for the life of me see how a pocket could scratch it.

This is day 7 with my iPhone Pro Max, and i have been purposely trying to scratch it with my pockets, pant legs, shirt, gloves, and even picked at it with my finger nail. There is not a scratch to be found yet.

The only thing that makes sense to me it that there must be a bad batch of phones out there.

Still have 7 days to return it, so I'm going to keep trying to scratch it with normal use. I'm not going to do anything different than I do with any other phone.

+1 iPhone 11 Pro kept in a bill fold style leather case that provides protection front and back. Never been dropped, never been carried in a pocket or a bag with other items. I've babied this phone since the day I got it. Today I notice a deep 1/4-1/3 inch crack right near the center of the screen.

I ask Apple support about it and they tell me it's not a design defect and that cosmetic damage isn't covered. Bear in mind, Apple advertises this as the "toughest glass in any smart phone, front and back."

Well, my toughest iPhone glass of any smart phone, front and back, managed to develop a deep and distracting scratch right in the center of the screen seemingly on its own and I am baffled as to how it got there or how such an allegedly wear and tear resistant screen could sport such a scratch after how well I've treated the phone.

100% the same experience here. Have had iPhones since iPhone 3G was released. Always in my pocket. Never used a screen protector. Never a scratched or cracked screen. But my iPhone 11 Pro had multiple screen scratches within the first week. So disappointed :(

Same as most here - I've had every iPhone since the 3GS (barring maybe the 5s?) without a screen protector and never had an issue with scratches. With the iPhone 11 Pro, lots of light scratches and a fairly deep gouge near the top which I noticed after just the first few weeks. Heck, I used my old iPhone X for a year, then gave it to my wife who's been using it for over a year (and isn't nearly as friendly on phones) and it's in better shape. Maybe I'll stop by the Apple store with both my 11 and X and see what they say!