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Question: iPhone 11 screen scratches

my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎


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iPhone 11

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I have the same issue as well. The screen feels like it can get scratches or smears when not even in contact with sharp or rough surfaces. Never had this issue with previous generation iPhones. Not impressed.

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Oct 30, 2019 12:41 PM in response to cha0z_ In response to cha0z_

cha0z_ wrote:

Never I have seen a phone that scratches that easily or so many complains without official recognition.


Posting hyperbole that is factually incorrect isn't a strong argument.


You may not have seen it, but the iPhone 6S scratches more easily than the iPhone 11 series. Yet, there is no long thread here complaining about that. And, for some reason, Apple fails to acknowledge it!


iPhone 6S: Scratches with a razor blade (~5.5 on Mohs scale)

https://youtu.be/Ve4sejMLkUw


iPhone 11 Pro Max: Doesn't scratch with a razor blade (because it is ~6 on the Mohs scale)

https://youtu.be/7jD5Gkh4K34

Oct 30, 2019 12:41 PM

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Oct 30, 2019 12:53 PM in response to William Kucharski In response to William Kucharski

Probably a much better source than someone who hangs around a thread on the internet solely to tell people who are experiencing poor performance out of their iPhone screens that they are wrong and themselves to blame though eh?


theres something not right with this screen, might not be that way for everyone, but it is for me and the other people reporting similar problems here.... oh and Linus ;)

Oct 30, 2019 12:53 PM

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Oct 30, 2019 1:04 PM in response to Johntalksapple In response to Johntalksapple

I'm here providing factual data, and others are claiming that my data is either wrong (it's not) or that the device is defective because they either judge the word "strong" differently or have managed to not bother to spend $20-$40 to protect the front surface of a device they consider expensive.


If Linus thinks it scratches easily, that's his thing - he's said any number of wildly inaccurate things over the years that his fans love to hear.


Not to mention claiming that there's an issue with a new Apple device is an incredible way of gaining views and driving traffic, which is literally how he makes a living.


I don't get a dime from pointing out that "scratches easily" is a very common complaint with newer phones, which is why The Verge wrote their article last year, and that wasn't even about iPhones.


A quick search revealed:


"Linus Tech Tips Net Worth – $18 Million


The others are Techquickie and Channel Super Fun which are both very successful. He is the main host in most of the videos. Through these Linus has generated an estimated net worth of $18 million over the years through his ownership of LinusMedia Group."

Oct 30, 2019 1:04 PM

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Oct 30, 2019 1:40 PM in response to MatiasMB In response to MatiasMB

So I finally decided to come back to Apple after 6 years and I was pretty excited about the phone. I’ve been very careful to keep the screen safe and I just noticed there was a tiny scratch in the middle of the screen! It’s not super noticeable but it is bothering me. It’s been 6 days and it’s not like I’ve been keeping it with my keys or change. I have no clue how this could have happened, for ***** sake do I need to carry this thing on a pillow!? I’m going to try and return it. Super disappointed and I can’t believe I bought into the hype, possibly the worst screen I’ve ever had on a phone.

Oct 30, 2019 1:40 PM

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Oct 30, 2019 3:01 PM in response to MatiasMB In response to MatiasMB

I am also having a similar issue with my iPhone 11 Pro Max. What appeared like a few smears, could not be removed. It was at that point that I realized it might be something more like a scratch (despite not looking like one) or some sort of flaw/breakdown of the screen’s coating. I’ve only had the phone for a few weeks!!! Never dropped it! Never banged it into anything! Only taking the phone to and from my pocket!!!! Never had this issue with ANY other iPhone I’ve owned, and I’ve owned several. Extremely disappointed and aggravated with the claim of “strongest glass ever put in a smartphone”. I don’t think that claim would even be accurate when compared with older generation iPhones, never mind competing, current day cell phones. I plan on taking the phone to my local Apple Store and really hope they will do something, although I’m expecting the need to purchase the expensive Apple Care coverage before any action will be taken. If that is the case, I would say “Shame on you Apple”!!!

Oct 30, 2019 3:01 PM

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Oct 30, 2019 8:30 PM in response to MatiasMB In response to MatiasMB

It’s all pretty disappointing. I’ve owned a ton of iPhones and this latest 11 screen scratch issue is the worst I’ve encountered in all this time. I didn’t notice them until I was outside on a bright day and the sun really showed them off. I’ve only had the phone for a couple of weeks and I’ve never dropped it. The screen has a bevy or scratches and even something that looks like a mini spiderweb crack. I’ve never experienced this with any phone and kind of want to have Apple fix it.


time to go search and see how they are responding via AppleCare. I’m not paying 200 bucks or whatever they charge for a screen replacement due to very normal usage and wear and tear.



Oct 30, 2019 8:30 PM

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Oct 30, 2019 9:08 PM in response to William Kucharski In response to William Kucharski

Oh again. You’re saying we had to use screen protector. How that could help us when we already have badly scratched screens. Let’s be honest – you are here not to help. You are here to blame us that it is purely our fail and Apple isn’t in charge.

Let me bring you few facts – hope you won’t fight with it.


1.  “The most powerful devices are also designed to be durable — iPhone 11 Pro and iPhone 11 Pro Max feature the toughest glass ever in a smartphone and are rated IP68 for water resistance up to 4 meters for up to 30 minutes, and are protected against everyday spills including coffee and soda.“ – that’s from Apple release. Please point me there it is meant that “toughest” is about crack resistance but not scratch resistance? Pay attention – “designed to be durable”. Yeah, my looks very “durable” already after about 1 month usage. Also about water resistance. Following your logic it maybe water resisted only in special water-proof case, right?

2.  Please correct me if I’m wrong – but screen protector or case never mentioned as mandatory. If you buy iPhone from Apple website you even have no such option during purchase.

3.   Pocket is the most common way to carry phones at least for men. Of course guys like you will blame it is terrible wrong – iPhone has to be carried only with screen protector in case in water/sand/bullet-proof bag. But again – pocket is the most common use case.


So, if you couldn’t find anything wrong about my points – there is only one outcome here. Apple is in charge in this issue with scratches. Either they misled us in advertisement or they missed the most common way to use iPhone – i.e. keep it in pocket. If I’d drop my iPhone and it will be cracked – I will accept full my responsibility. But getting scratches just from nothing – it is Apple’s issue. I didn’t use the iPhone in any unexpected way.


And just to stop yelling about it was always so and so on. Here is my experience with Apple


iPhone: 3, 4, 5, 5s, 6, X, 11 Pro (some of them I’ve broked – but it was my fault because I dropped it – I didn’t blame Apple about that)


MB Pro: 13” – 2011, 15” – 2015 and 2018. (Good news I didn’t have MB Pro 2017 – otherwise I would have to prove at airport inspection my notebook is safe or battery replaced)


iMac Pro – 2017


Apple Watch: series 1, 3, 4, 5


iPads – got 5 since very beginning at 2010 till 2019 including mini and pro.


So even if you have experience with Apple right from 1977 it is very unlikely you’re more experienced customer in this topic as your experience with iPhone can’t be significantly better than mine. And I can’t accept if it happened from usual careful usage as it didn’t happened before.

Oct 30, 2019 9:08 PM

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Oct 31, 2019 1:54 AM in response to kpfoley In response to kpfoley

I have 6s as secondary phone (funny enough, the one I take with me to the beach, etc.) and the screen is not scratched. Also few people here said they come from 6s to 11 and are shocked. If the 6s is as bad as you think, you can imagine how bad the iphone screen is. I genially enjoy you jumped in the discussion, you are literally the only one not having the problem that is not trolling, but discussing the topic.


imho I still think it's a bad batch of phones and not all behave like that.


As for the statement of the troll:


Linus put that info in the middle of the review, if it was money grab statement, it was going to be in a separate video with that title. Also 6 other famous youtubers said the same (like Marques and iJustine and zollotech, etc.) + I didn't watch every single review of that phone (as most mention it during the review itself briefly, not like they dedicate a whole video, excluding zollo, nor they talk for 10 minutes on the topic). Also it was mentioned in few written reviews too. By itself is not a biggie, but when it adds up with this 70+ pages thread for 3-4 weeks vs the XS from the previous year that is 6 for 13 months... you can imagine that something is going on. Yes, maybe not all the new iphones are like that, but some are.

Oct 31, 2019 1:54 AM

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Oct 31, 2019 2:16 AM in response to cha0z_ In response to cha0z_

Ive given feedback, made a complaint and are going to have the phone looked at by a technician. Not that im expecting any of this to help but the more we kick up a stink the more likely we are to have something done about this.


Then again this is the company that gave us the original folding phones and those ones you could only make calls from if you stood on one leg and tucked your head under your armpit


Ive just had the keyboard replaced on my Macbook.... lets not even start on Macbook keyboards

Oct 31, 2019 2:16 AM

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Question: iPhone 11 screen scratches