Oh again. You’re saying we had to use screen protector. How that could help us when we already have badly scratched screens. Let’s be honest – you are here not to help. You are here to blame us that it is purely our fail and Apple isn’t in charge.
Let me bring you few facts – hope you won’t fight with it.
1. “The most powerful devices are also designed to be durable — iPhone 11 Pro and iPhone 11 Pro Max feature the toughest glass ever in a smartphone and are rated IP68 for water resistance up to 4 meters for up to 30 minutes, and are protected against everyday spills including coffee and soda.“ – that’s from Apple release. Please point me there it is meant that “toughest” is about crack resistance but not scratch resistance? Pay attention – “designed to be durable”. Yeah, my looks very “durable” already after about 1 month usage. Also about water resistance. Following your logic it maybe water resisted only in special water-proof case, right?
2. Please correct me if I’m wrong – but screen protector or case never mentioned as mandatory. If you buy iPhone from Apple website you even have no such option during purchase.
3. Pocket is the most common way to carry phones at least for men. Of course guys like you will blame it is terrible wrong – iPhone has to be carried only with screen protector in case in water/sand/bullet-proof bag. But again – pocket is the most common use case.
So, if you couldn’t find anything wrong about my points – there is only one outcome here. Apple is in charge in this issue with scratches. Either they misled us in advertisement or they missed the most common way to use iPhone – i.e. keep it in pocket. If I’d drop my iPhone and it will be cracked – I will accept full my responsibility. But getting scratches just from nothing – it is Apple’s issue. I didn’t use the iPhone in any unexpected way.
And just to stop yelling about it was always so and so on. Here is my experience with Apple
iPhone: 3, 4, 5, 5s, 6, X, 11 Pro (some of them I’ve broked – but it was my fault because I dropped it – I didn’t blame Apple about that)
MB Pro: 13” – 2011, 15” – 2015 and 2018. (Good news I didn’t have MB Pro 2017 – otherwise I would have to prove at airport inspection my notebook is safe or battery replaced)
iMac Pro – 2017
Apple Watch: series 1, 3, 4, 5
iPads – got 5 since very beginning at 2010 till 2019 including mini and pro.
So even if you have experience with Apple right from 1977 it is very unlikely you’re more experienced customer in this topic as your experience with iPhone can’t be significantly better than mine. And I can’t accept if it happened from usual careful usage as it didn’t happened before.