my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎
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iPhone 11
Older smartphones had more scratch resistant, but more brittle glass.
Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.
This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.
Hattiejakes wrote:
Also had this issue but unlike others I had a screen protector put on in store. Ive had this phone less than a week ( just the 11) and it has a scratch/ crack.
I know people will assume I’ve been throwing it around but I’ve never had a cracked screen on previous iPhones and I’ve been treating this one like gold dust. I only noticed it tonight when I turned the phone to show something to my friend.
really disappointed and have the obligatory genius appointment booked in. I’d like this replaced and I’m assuming I’ll now have to get Apple Care.
You have a scratch with a screen protector? Wow!
Where? Can you take a photo?
The iPhone screen itself could NOT become scratched with a screen protector on, but sure, a screen protector can certainly be scratched itself. To suggest the actual screen underneath a screen protector scratched, defies the laws of physics and logic.
I guess because the picture doesn’t show it well enough- it’s actually much bigger than the picture shows. It’s edge to edge.
Gosh not being impressed isn’t the same as upset. Could be a none issue could be a phone I brought which had a scratch on.
Had the phone 4 days. Two of those days it was in its case while I was in hospital. So it wasn’t used.
I know it’s not been in my pocket, it’s been in a flip case. The protector shouldn’t be scratched as nothing has been near it to scratch it.
Is there an invisible display on the screen? Is that why people are getting ghost images? Is that why the screens are scratching? Lines, weird spots. Weird screen blotches.
Or or just installed incorrectly, poor manufacturing quality control (really, Apple?), already scratched glass, and why isn’t everyone using screen protectors?
Why are they scratching like this? And why do we shoot down the poor person who claimed theirs scratched under a protector? ‘You’re must be wrong!’ and all of these other people, too? Clueless and careless? I am surprised how no one seems to actually ‘solve’ the issue, just get a screen replacement. I assume this is also why the IR light tracking your face can’t b turned off either, it’s in the screen?
I tend to agree with you. I don’t get the “ your protector has smudges on it so it must be a scratch on the protector “ argument.
I hope when I go in they ascertain it’s just a scratch for no reason on the protector however, if it isn’t then there is an issue which needs to be fixed.
ive got an appointment Wednesday so I’ll update based on what happens.
my money is on a scratch/ crack on the screen.
Just bought an iphone 11 pro. As soon as I opened it and removed the plastic on the screen I noticed some marks underneath the screen glass, they look to be between the screen glass and the screen itself. They don't look to be scratches, they are shaped like a half moon shape and they are about 5-6 of them, around the left down corner. They don't obstruct the view of the screen, but you can notice them as light shines on them. I will post a picture tomorrow. Can anybody help?
But everyone is saying to slap a cheap $3 screen protector on it so....
my Point is , saying that the screens are oleophobic, and toughest glass, but you’re still required to slap a screen protector is jokes...
they should have not made the screen “the strongest glass” and non oleophobic at all.
Man, your advices is so good but please stop. I’m glad u ok with glasses and other stuff. But grandma style iPhone usage is not acceptable decision for the people in this thread. And yes, we have examples of how to carefully use iPhone. But now something wrong with devices.
That does not mean from shatter either. It's general statement and you can't say they didn't mean both. Especially with an AD showing objects with metal and sharp edges thrown with high velocity at the phone. And the whole ad is named: "It’s tough out there" and this totally means all conditions, even the water resistance that is also shown in the same AD. Why you keep telling people here how stupid they are for not using a screen protector and how it's their own fault? You never used a phone without one and come here to comment how the new glass scratch resistance is.
Also apple themself state their glass is custom formula specially made for them, but obviously you know better than them. It's not GG6 even if close to it.
And a quartz will scratch easier and deeper a glass with 5.1 hardness than one with 5.9, but both of those will show the same behaviour in the scratch videos on the web.
Quite a while back you yourself said you will unfollow and stop posting. How I know? Well as 99% of the interested, I read all the comments. I mean, your advice is legit, but you have 50 posts here with the same substance.
Same with me! Scratch came out of nowhere!! Nothing like the other iPhones!! Thought phones should get better! Not worse!! With technology these days you would think they could find something scratch proof! Not something that makes scratch’s with barely touching!!! Very disappointed!
Actually, no one here works for Apple, except for forum hosts who monitor threads for violating terms of use and those designated as Specialists who respond to a question which has gone unanswered for 24 hours. Employees of Apple are not permitted to participate in this user to user only forum.
Wow, I was just trying to be nice and yes, maybe inject some humor. If I got your gender wrong, my apologies. Absolutely, no need for us to comment to each other. No problem at all.
You've got it all wrong though. I'm not unhappy with my iPhone in any way. It's perfect, actually.
Apple didn't mark the thread as solved. The ONLY person who can mark a thread as solved is the OP (Original Poster). For whatever reason, MatiasMB, who started this thread marked one of the responses as solved.
Wow. Yesterday I was in a 'discussion' with rbrylowski about being able to see IR light (I can) and I had the same thing happen! Something is up.
Here is my new phone with a front facing camera on an iphone 7, which does not filter IR light...
iPhone 11 screen scratches
