iPhone 11 screen scratches

my wife and me have put our brand new iphones 11 inside our pocket pants and both screens get scratched the second day of use (mines right in the selfie camera, apple says “without mal function”...). Has someone experimented somethg similar? We are really dissapointed, apple only cares if you have bought “apple care”....we cant use the screen without a protection: worst screen ever....👎


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iPhone 11

Posted on Sep 25, 2019 8:01 PM

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Posted on Apr 20, 2021 5:40 PM

Older smartphones had more scratch resistant, but more brittle glass.


Since people don't like paying $300 to replace their glass when dropping their phone a foot, cell phone makers overall (not just Apple) moved to formulas that are more shatter-resistant but are slightly more scratch prone.


This issue is solved with a $20 screen protector; you can't apply something for $20 that will stop your screen from shattering in a fall.

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3,017 replies

Oct 22, 2019 8:14 AM in response to Akopley

This is really an issue right now. A lot of people complaints about scratches or spider webs on their displays.. Also what Do I need to put a screen protector on my phone if I have the toughest glass ever made in a Phone..


Why Apple do not recognize that there is a manufacturer defect so far ???


I can not install a screen protector although my Iphone is brand new , if I am not able to clean the screen with a microfiber cloth, that is insane.. !!!

Oct 23, 2019 2:45 AM in response to kpfoley

Tell us how the screen of your iphone 11 (pro) behaves.


I hope the company officially recognizes defective screens. Otherwise, you will have to wait a long time until articles and videos from bloggers appear. And all the same there will remain doubts "which particular party came to me?"


And I really want to buy 2-3 devices before the presentation of iphone 12.

Oct 23, 2019 3:13 AM in response to MatiasMB

Here's mine. Never had a case, have had 8 iphones, have not dropped this and have looked after it. A case or screen protector did not come with it and I spent 1300 eur on this. This is not normal.



Possibly a side note, I play guitar so have slightly callosed fingers, is this not a phone for musicians Apple? Thought you loved musicians? The side scratches are not from my fingers though, nor are the other scratches I'd wager.


Got an appointment to see someone at Apple Store in an hour.

Oct 24, 2019 11:09 PM in response to bdmcnitt

I think I will wait for some fixing program even hairline cracks are under warranty because they can change the same screen and problem will comeback.

And the second reason is I’m living in Poland and I think they can refuse it so it could be a waste of time. I’m so disappointed. We have spent a lot of money on apple products like MacBooks, watches, iPhones, iPads.

Oct 25, 2019 11:37 AM in response to kpfoley

So you really want to tell us that we‘re all just imagining things? Okay, wow.


I‘m happy for you if your screen (if you even have an 11?) is okay, but mine and obviously a lot of others aren‘t.

I don‘t think that it‘s normal that a screen of a 1250€ smartphone gets multiple scratches just by putting it into a pocket...

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iPhone 11 screen scratches

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