iPhone 11 screen scratches

That’s my first message her after 13 happy years of iPhone usage. I have never had a complaint before.

but: why are there so many scratches coming out of nowhere? Never dropped, never with keys/coins in the pocket...

I just treat my iPhone 11 like all the others I have had before, and the screen is full of scratches.

Genius Bar told me, they can’t do anything. Sure, offered to replace the screen for 200 bucks, I perceived that as very inappropriate.

Apple, You should do something if you don’t want to lose many unsatisfied customers.

I have the same issues. I had a scratch on it within the first few days of using it even though I was very careful not to put it anywhere where it would come into contact with keys or other sharp objects. A few months later I now have 4 scratches on the screen. This has never happened with any of my other iphones.

Same issue. 1 month with iPhone 11 Pro. Several scratches and no support from Apple! They told me that they never heard of the issue in Denmark!!! I just have to sit tight and enjoy my scrathed phone. Never had af scratch in my other 4 iPhones carried in my pocket with a soft leather wallet.

i had a screen protector on my iphone 11, and when i took it off, i noticed that both on the edges and under where the screen protector was, i found scratches. I have not dropped this phone. I have dropped other iphones and experienced only minor scratches. The scratches on my screen now are ridiculous. I wish i didn't but this phone. I went to the apple store and the tech showed me his phone that did the same thing. He said even with apple care they can't replace it for me until it breaks. SO disappointed in this screen.

I have the same issue! I purchased 2 iPhone 10s and 2 iPhone 11s and my phone has many scratches from placing it in my pocket. My old iPhone 8 looked better after 3 years then my new iPhone 11 did after 1 day! I think we have enough people on this thread to put an official complaint or even explore other options to take action and have Apple rectify this! Apple please review this complaint and offer some sort of resolution.

pilot25 wrote:

I guess you have never owned another phone before because no they don't. None of the other dozen different phones, including previous model iphones, have ever scratched this easily. Don't be an apple apologist.

I never, ever smashed the screen on any phone, iPhone or otherwise until last week when I dropped my iPhone 7+ and it shattered. So, using your logic, and based on my experience, all iPhone 7+ phones have a defective screen because no other phone I've ever had or dropped has broken.

Or, it could just have been I finally got unlucky.

If i used iphone 11 for one year without screen protector then i will need new screen. Many scratches in first month of use. It scratches from the air... My iphone 7 was the strongest smartphone i’ve ever have. I have the first generation of iphone with less screen scratches than my new iphone 11 with 3 months of use.

I have two scratches that are noticeable under good light conditions while screen is off. I have neved cracked my screen in my entire life but somehow I managed to get those two scratches on my 2 months old iPhone. I just need someone to confirm if that's the oleophobic coating.

pilot25 wrote:

I have had Android phones, iPhones, and iPads for 10 years and never seen such garbage.

Yet all these phones are Androids:

The Verge: WHY YOUR BRAND-NEW SMARTPHONE WILL SCRATCH JUST AS EASILY AS YOUR OLD ONE

My phone screen is scratching to crap without any sharp contact to the screen. I have dropped it a few times. My screen was fine upon inspection. My phone cover is very protective and overlaps the screen. My phone was scratched even more today while in my soft sweat pants pockets of my under armor pants. Makes no sense whatsoever. I am going to make a formal complaint because I paid way too much for a crappy screen.

Seems to me this is common with midnight green iPhone 11 pro. I just found out today that my screen has a small hairline crack and I have a tempered glass protector!! What a waste of money and Apple refuses to repair it. How in the world would I have the small hairline if the screen protector itself isn’t damage?? All they did was to scheduled am appt and Bestbuy wants $200 for a small hairline crack!

If you really feel compelled to do this, feel free to purchase or find a friend with a Mohs Hardness test kit and you will have your answer in ten scratches or less.

However, as Apple does not publish specs for such, I'm not sure what you're hoping to prove, especially as there are already YouTube videos posted by people who do have such kits.

I think you completely misunderstood my comment. I get that peoples screens are scratching easier than before in many cases. But Apple has not been replacing every scratched screen and Apple has told people (NOT ME) that this is considered accidental damage. People have posted in this very thread that is what "they" were told at their Apple store. If someone was fortunate to get their screen replaced, like you say you did, count yourself as lucky. Most people are not as fortunate. And yes, Apple has not commented on this publicly. They rarely do.

I agree with almost every response on here. I’ve probably had mine for about a month and literally the second day there were scratches. My iPhone 11 screen looks worse than what my iPhone 7 did for 3 years

Funny you should say that. I had one of the new design keyboard when they first changed it. Apple replaced the keyboard at least 3 times of not four then offered a new replacement computer after three years when my warranty ran out. They did the right thing then but are refusing to do the right thing now with the scratched glass. it’s disappointing. Reporting it to consumer affairs though.