iPhone 11 screen scratches

Shameful, the screen of Iphone 11 Pro is the worst in the market, it i totally scratched after one month of use with a lot of care.... very disappointed with the technical service in Spain. No responsability of the brand and no compensation at all. Very annoyed after using ten years Apple devices with no problem...

Sadly, I did not see this thread in time before downgrading my iPhone 7 to an iPhone 11. I purchased this phone on Friday (12/13). The phone never fell, I never put anything on top of it, and I never placed it screen-down. It had minimal pocket usage. Nothing else was in my pocket when this phone was in there. Two days later, a scratch on the front screen appeared just like the majority of the pictures on here. You can feel it if you run your finger nail over it.

I called Apple about their defective product, they told me to return it to Verizon. Unfortunately, Verizon charges $50 to return it. I refuse to pay that since this defective product was $700, upgrade fee was $40, and tax was $50. I will be calling Apple again tomorrow and reminding them of this thread. The continuation of my Apple products and Apple services will be dependent of what Apple says. T-Mobile also sounds promising too. I'm beyond disgusted from this experience from both Verizon and Apple.

I got the 11 pro max on Saturday as a gift. I’ve had nearly every generation iPhone up through the 7 with no problem, and stubbornly held on to the 7 because it continued to work well. In 24 hours of having it, I hadn’t yet bought a screen protector or case, so placed it in a pocket of my purse designed for phones while I drove to Target to buy my case. In that one drive over, sitting in a fabric pocket of my purse, my screen got scratched. I’ve never had a scratch on any of my iPhones and didn’t take any sort of caution with those screens- they lasted major falls to the ground and getting placed on any kind of surface. But, placing my phone in a pocket to go buy it a screen protector and case caused a 1 inch scratch right across the screen. This is unacceptable at this price point. I wouldn’t recommend this phone to anyone until Apple takes action and fixes the issue.

has anyone figured out a safe and effective fix for the scratches? I’m not looking forward to staring at this scratch every time I use my phone.

my iphone11 is full of scratches too. I tried contacting support today, they told me they ‘haven’t heard about this issue yet’ and told me i had to go to a apple store

so i’ll visit a apple store later this week, hope they can help....

totally not amused 🙄

Haven’t heard about the issue? Maybe that singular person but not the powers at be within Apple. This issue has hit Forbes. It’s widespread and a major problem. When the Apple fanboys on YouTube and the like start pounding the table then maybe something will change but complaining on here isn’t going to do anything.

i have been to 4 Apple stores in the last week and every single iPhone 11 has micro scratches. The glass is terrible. Any argument otherwise is moot and Apple isn’t going to backpedal on their claims of having indestructible glass. More noise is needed but you can bet they don’t want this bad press on their hands like the battery replacement issue they had to deal with.

Just like so many other people. I just got a new iPhone 11 Pro Max, came home, and ordered a case and screen protector. The protector came in two days later but it was too late. I had babied my phone, only putting it in my pocket and being very careful to not have anything else like keys, etc. in my pocket too. Before the screen protector came in I already had horrible scratches / smudges on the iPhone.

This is very upsetting that you spend over $1000.00 on a new phone and in two days of gentle use it is scratched. Apple, you need to correct this issue and offer free replacement screens because this is definitely not acceptable manufacturing.

You appear to be under the false impression that Apple is on this forum. This is a user to user only forum and Apple isn't here.

If you are unhappy with your Phone take it to your closest Apple Store Genius Bar.

Gee Rbrylawski, can’t figure out why no one has thought of that. What a big help.

If you can’t feel my sarcasm then just read it again. People are ****** and rightfully so. Threads this big have hit folks at Apple.

This is not true. Apple employers are free to roam this forum and even post. This goes also for executives and if you think not a single one of them did not read what is posted here or follow the topic, you are really naive. Everyone here reported to apple too.

Apple is business and as with every business if the issue is not super major or widespread (don't forget that 50% uses screen protectors and can't see how bad the screen is regarding scratch resistance) - they will not do anything. Reporting to them will not do anything even if it's 2 millions. How many people reported broken screens on macbooks (because of short cable that was PROVED to be EXTENDED in the next year's model!!! They not only stated nothing is wrong with the cable length, but forced those clients to pay insane amount of money for the fix), I can list 15 more cases where they refused to accept a engineering/defects till the last possible moment.

Only publicity can force them to act sooner or at all. Keeping it private only between client and some representative of apple will not do anything (except the few cases that on their own responsibility store managers do exchanges/repairs).

By your advice there was not going to be any thread here, no news at all, no discussion and noone was going to know about the issue or that other persons experience it too. Censorship, what century you leave in? Let people speak, don't worry about them not reporting to apple - all reported it to them too and was rejected or not, but they are free to post here and discuss the topic with the other people that knows how an naked iphones fairs - something you lack experience with as you never used one without a screen protector that was put in the store. ;)

It's great how with 4 points you seem to know more about this forum. But you are wrong about Apple employees participating on this forum. Only two classes of Apple employees are here. Forum Hosts, who read posts for violation of Terms of Use and Community Specialists, who answer standard "how to" questions, which have gone unanswered by us users in 24 hours. No other Apple employees participate here. Period.

And I know this how? Because once you've helped enough people and users mark your help as solved, you get points. Once you get 20,000 points, you get access to an internal forum with the Forum Hosts, where we learn more about exactly how this forum works.

If you'd like join us, all you need to do is actually get on some threads and help people with their issues. Or stay here on this thread and believe (erroneously) that your fight on this topic is going to get you somewhere.

Ah, so no executive or apple employee can open the forum from home, right? Or if they see them do it in the office, they will be fired? Are you serious? Choosing to not post anything is not equal to no visiting or reading the forum.

I am having the same issue and Apple support Has basically told that the never advertised that their iPhone is scratch resistant. However, I think we all recall the ad with the phone with keys and coins in a pocket. I believe there is some false advertising going on here. I’ve had a 4, 6, and 7 and have never had issues with scratches Or breaks in them. My experience with Apple lately is that they push the blame on the consumer even though there is page upon page of the same issue on here.

Keys and coins likely WON'T scratch the screen on iPhone. It's material like sand, which is fairly common in the average pants pocket, which can most definitely scratch any glass screen. If you can point to something written where Apple claims iPhone screens cannot be scratched, you'd have something. But at no time did Apple ever claim iPhone screens can't be scratched.

And this article, which has been posted numerous times in this thread aptly explains this --> https://www.theverge.com/circuitbreaker/2018/10/19/17514174/gorilla-glass-scratch-resistance-google-pixel-3-samsung-galaxy-s9-note

Sure. But that doesn't mean Apple ever suggested phone can't be scratched. It did say, quite truthfully, iPhone 11 series screens are more durable. Which they are. But that only means from being cracked.

You can try to interpret ads any way you want. But that's not going to get you a cup of coffee at Starbucks.

That’s right. Marketing is powerful and that is why so many people feel disenfranchised. It’s clear the advertising intimated the screens are difficult to break and scratch. Reality is they are easily scratched and difficult to break.