Iphone 11 Pro & Carplay

I have had almost the exact issue that many of you have been describing. I have a Mini Cooper 2019, and I am using Apple CarPlay. It worked perfectly fine with my iPhone X, and I recently upgraded to the iPhone 11 Pro running iOS 13.1.3. Whenever I would listen to music, every ten seconds or so the sound would cut out or stutter, making it basically unusable. Thanks to a great support call with an Apple engineer, I am happy to report that the issue is completely resolved.

Here are the things I initially tried to resolve the issue, based on suggestions from Apple Support:

1. Reset All Settings (this did not help).
2. Erase All Content and Settings, and restore iPhone from iCloud backup (this did not help).

Here are the steps that did resolve the issue:

1. Connected my iPhone to my Windows 10 computer running iTunes.
2. From iTunes, I clicked on the iPhone button, and in the top panel, I selected the Restore iPhone button. I restored the iPhone back to factory settings. As explained to me by the Apple engineer, this is not the same as Erasing All Content and Settings on the phone itself. Restoring the iPhone in this way completely wipes out the contents of the phone and performs a clean install of the operating system.
3. Once the iPhone was finished restoring back to factory settings, I initially did not restore my iCloud backup. Instead, I set it up as a new phone.
4. I removed the existing iPhone profile from my Mini Cooper, and then re-paired my car with CarPlay on my phone.
5. Now the moment of truth -- I tested playing music from my iPhone through CarPlay, and sure enough, no dropouts or stutter. The music played flawlessly!
6. I then decided to try restoring my iCloud backup to see if I could get all of my settings and apps back on my phone without reintroducing the problem. I did so by first running Erase All Content and Settings, and I then restored my latest iCloud backup.
7. Once I completed the iCloud restore, I then went out to my Mini Cooper and deleted the existing iPhone profile from the car.
8. I re-paired the iPhone with CarPlay, and then proceeded to play my music. The music played perfectly -- problem resolved!

I hope that these steps will work for all of you that are having this issue. Good luck, and let me know how it goes.

Just got off the phone with BMW genius and they stated that this is a reported issue that is occurring on the backend. They stated that currently there is no fix for it but they are working on a solution that should be coming out within the next few weeks via an iOS update. So fingers crossed!

I have a MINI Countryman 2019 an I also suffered from this and it was quite aggravating. After much trial and error troubleshooting, I think I found a solution.

I think the problem has to do with Wi-Fi Location Services. I've turned it off and for the past 2 weeks I have not experienced the problem.

You can turn it off in the following location...

Settings -> Privacy -> Location Services -> System Services -> Wi-Fi Networking

Give it a shot and report back if it works or not.

So, after many call and trying different ways to fix this, I finally was able to listen to Apple car play without an issue. As to reminder, Bluetooth was working fine; however, wired part was not, which effected google maps. The issue was with WiFi. I had to turn off Ask To Join Networks and Auto-Join Hotspot

I've got a 2019 Mini Cooper 3 Door Hatch, iPhone 11 Pro, and have been working with Apple to resolve this. I've been testing a variation of what Danostenes has mentioned and working with Apple to resolve the issue.

Based on conversations with Apple, I've turned off Wifi Location, Ask to join networks - Off, Auto Join Hotspot - Never, and Screen time turned off. Like Danostenes has said, this has improved the auto connection the majority of the time but still had the "clicking" sound up until this morning.

This morning before coming to work I upgraded to iOS 13.3.1. For the first time in months, I was able to listen to music without any clicking sounds. So I'm going to see what happens on the way home, and start turning on these settings one-by-one over the next few days.

13.3.1 seems to have fixed my issue w/ wireless CarPlay (BMW i3) and iPhone 11 Pro. Everyday I used it for past 4 months music would skip 50+ times in a 30 min car ride. Today it skipped zero times. Amazing as I just found this thread yesterday.

Same for me. 2020 Mini Clubman. Upgraded to 13.3.1 last night. Working perfectly all day on my iPhone 11 Pro. It had worked fine with iPhone X and iOS 13.X, but stopped working the moment I bought my iphone 11 Pro. Until now.

The original poster on this forum had a similar config, iPhone 11, Mini with wireless Carplay. And for those of you wondering why all us Mini and BMW owners keep talking about wireless Carplay, its because Mini and BMW do NOT support wired Carplay. Also, Mini and BMW share the same Harmon Kardon audio system.

Hello guys, since full restore of my iPhone did not help I focused on the car. I remembered that things turned sour after having troubles with CarPlay connection. So I though the problem might be in the way wireless connection is setup. I tried to delete bluetooth and wifi connected phone in the car (Passat) infotainment to no avail. Then I renamed both - wifi and bluetooth connections in the car infotainment and initiated new wireless CarPlay setup. And voila, it works like a charm again. Not sure for how long but it might be worth a try for you too.

HEY EVERYONE THIS GOT RESOLVED ON iOS 13.2, just tested today after upgrading 🙌🏻🙌🏻👌🏻

iOS13.2 iPhone 11 Pro Max and BMW Series 1

Hello everyone. Finally our prayers and complaints have been answered and addressed. The new update 13.3.1 fixed it all. I drive a Mini Cooper S 2019 amd no skips or delays. Yay!!!

I had this issue with my 2017 Nissan Maxima (have to plug USB for carplay). I initially did not have this issue when I first purchased the car back in November 2019 then when I got it back from the dealership (to fix a window issue) That is when I noticed the horrible music skipping. It got worse when I had googlemaps and spotify running at the same time. So within the last week I decided to clear my Bluetooth devices and try it again. So far I haven't had any music skipping problems since removing my device from Bluetooth connectivity (I did not add the phone back to the car) and that has been for a week now. If anything changes I will post again.

Device: iPhone 11 Pro Max 256GB

Carrier: AT&T

IOS Software: 13.0

Location: Houston, TX

USB Lightning Cable Brand : Off brand (TIMMY) braided 6 ft cable

The update iOS 13.3.1 at least seems to have fixed the issue between my iPhone 11 Pro and my MINI Cooper S (2018), which uses only wireless CarPlay. Now audio plays without irritating cutouts and the interface seems stable. I would be interested to learn why there was a problem that lasted four moths but Apple don't seem ready to tell us.

After this experience I will wait for reviews and comments before upgrading any of my Apple products.

**update**

Today I deleted my car from settings/general/CarPlay. Then I paired my car from scratch using the Amazon basic certified lighting to usb cable. I haven’t had too much time to test it, but this workaround seems to work for me.

So far, so good. I have a 2019 Mini Countryman and am using an iPhone pro 11 max. I upgraded to 13.3.1 last night and repaired the phone and has been good.

Hi, I had been reporting the problem to apple since oct of last year but nothing had worked until yest that I upgraded my iphone (11 Pro Max) to 13.3.1 beta public version and aparently the problem solved, i hope it works for many others to.