Iphone 11 Pro & Carplay

Did a a Google search to see if anyone was having a similar problem and found this. I just upgraded to an iPhone 11 Pro Max (from 8+) and my CarPlay is skipping now. Maybe not as much as yours as it’s only a few times a song, but it’s annoying. Our car is also a 2019 JCW Mini.

No, at least my 2019 Mini has wireless CarPlay. I do think it has something to do as you say with interference between 2.4ghz Bluetooth and WiFi in the car. Somehow they implemented this differently in the new phone and it is having incompatibilities with most of these "infotainment" systems. I hope they release a patch soon.

There's a much longer discussion here https://discussions.apple.com/thread/250659886 where it looks like it is happening on lots of different cars as well.

Just spoken to Apple support they have said they have heard of this issue but gave me this link too https://www.apple.com/feedback/ I’ve just left feedback about this issue more people that do quicker it mite get a update !!!!!!!

More people that report this issue to Apple support the quicker it mite get fixed I hope so fingers crossed also leave feedback

https://www.apple.com/feedback/ here which Apple support told me to do ! So get reporting this issue and let’s hope they sort this out soon !

More people that report this issue to Apple support the quicker it mite get fixed I hope so fingers crossed also leave feedback

https://www.apple.com/feedback/ here which Apple support told me to do ! So get reporting this issue and let’s hope they sort this out soon !

Same done the the update 13.2.3 last night been out in the car today wast of time still the same

as b4 with car play dropping calls / freezing/ music jumping / etc ....... never had this problem at all with my old IPhone X wish Apple would sort this matter out with the pro else they will Be losing a customer and buying new phone. If any one is having the same issue get reporting it to Apple more People who do they mite fix it ! Also leave feedback about this issue at https://www.apple.com/feedback/

There's a possible fix. See: https://discussions.apple.com/thread/250675418?answerId=250675418021&page=16 This says "go to settings, screen time, content and privacy restrictions, allowed apps and then enable car play. I don’t use screen time but it was turned off for me so hopefully it will work for you too"

I tried this and it seems to work, at least for the first 30 minutes. I'll follow up after I've driven around a bit more and let you know if it's real or just random. Be interested to know if this works for you too.

Nothing will work or fix this issue it’s something to do with the Apple pro that’s the matter and till Apple fix this matter CarPlay is wast of time :( but more people that do report it to Apple support the quicker this matter will get sorted I hope 🤞 also leave feedback here has Apple told me to do so https://www.apple.com/feedback/

hope it will get fixed soon

I think the majority of issues seems to be wireless CarPlay but interesting how it’s also impacting wired users. I’d guess that the actual data at the physical level can’t be the issue as it’s occurring in both wired and wireless instances. Has to be higher up the stack, more towards application or session layers.

Its a fairly recent discovery so saying that Apple had shafted its customers is a touch alarmist. They’re usually working across hundreds of bugs that have higher priory than this. Has anyone reported an actual bug https://developer.apple.com/bug-reporting/

This is where issues get identified. I’ll do it soon and report back

I have had almost the exact issue that many of you have been describing. I have a Mini Cooper 2019, and I am using Apple CarPlay. It worked perfectly fine with my iPhone X, and I recently upgraded to the iPhone 11 Pro running iOS 13.1.3. Whenever I would listen to music, every ten seconds or so the sound would cut out or stutter, making it basically unusable. Thanks to a great support call with an Apple engineer, I am happy to report that the issue is completely resolved.

Here are the things I initially tried to resolve the issue, based on suggestions from Apple Support:

1. Reset All Settings (this did not help).
2. Erase All Content and Settings, and restore iPhone from iCloud backup (this did not help).

Here are the steps that did resolve the issue:

1. Connected my iPhone to my Windows 10 computer running iTunes.
2. From iTunes, I clicked on the iPhone button, and in the top panel, I selected the Restore iPhone button. I restored the iPhone back to factory settings. As explained to me by the Apple engineer, this is not the same as Erasing All Content and Settings on the phone itself. Restoring the iPhone in this way completely wipes out the contents of the phone and performs a clean install of the operating system.
3. Once the iPhone was finished restoring back to factory settings, I initially did not restore my iCloud backup. Instead, I set it up as a new phone.
4. I removed the existing iPhone profile from my Mini Cooper, and then re-paired my car with CarPlay on my phone.
5. Now the moment of truth -- I tested playing music from my iPhone through CarPlay, and sure enough, no dropouts or stutter. The music played flawlessly!
6. I then decided to try restoring my iCloud backup to see if I could get all of my settings and apps back on my phone without reintroducing the problem. I did so by first running Erase All Content and Settings, and I then restored my latest iCloud backup.
7. Once I completed the iCloud restore, I then went out to my Mini Cooper and deleted the existing iPhone profile from the car.
8. I re-paired the iPhone with CarPlay, and then proceeded to play my music. The music played perfectly -- problem resolved!

I hope that these steps will work for all of you that are having this issue. Good luck, and let me know how it goes.

I have read this forum with some interest over the last month or so, mainly as I was thinking of upgrading my iPhone and was concerned that it would not work correctly with Apple Carplay, my situation was as follows:

• Mini Clubman Cooper S - September 2017 (2018 model with Apple Carplay fitted as part of the uprated Audio Pack)
• iPhone 6, iOS always at the latest level up to 12.4.4 (Highest level of iOS for an iPhone 6)

Carplay and my iPhone 6 worked very well wirelessly with the very occasional glitch requiring me to pair my phone with the car again. Apple Maps, my music on the iPhone and phone calls all worked well with the occasional issue with maps when phone reception was very weak, a general issue nothing to do with Carplay.

I planned to upgrade to an iPhone 11 Pro Max as it met my needs (as one device) for phone calls, email, messaging, hotography, videos amongst all the others that my 6 could no longer supply. In addition I would be back on track with iOS 13 onwards including new versions of Carplay.

It was, then, quite worrying that all the issues vis a vis iPhone 11Pro and Carplay both on this forum and others might require me to rethink and perhaps get an iPhone XS as there didn't seem to be the same issues with those (and other previous models) and Carplay. The 11Pro is not cheap and having it not working with Carplay would be a definite downer! 

In the end I decided to bite the bullet and I did get an iPhone 11Pro Max. That was about a month ago and wanted to update this forum with my experiences, first:

• I reset all Bluetooth and Wireless settings in Carplay back to as delivered.
• I installed my iPhone 11 Pro as a new phone and did NOT ship settings across from my iPhone 6 or a backup on my PC.
• I connected my iPhone 11 Pro as an new device to Carplay as per Mini instructions.

The phone connected very easily and from then until now (fingers crossed) has worked flawlessly some points of interest are:

• The phone connects much quicker (always wirelessly) than my iPhone 6 and usually from the pocket of my trousers or jacket. Music picks up exactly from last point played.
• iOS 13 has an improved layout and function interface on Carplay.
• Mapping is much quicker, although this is probably down to the faster iPhone and not Carplay.
• The iPhone 11Pro Max is too big to fit in the wireless charger in the centre armrest in the Mini Clubman but it has such an improved battery life and it normally stays in my pocket. I have a very short USB to Lightening lead that can charge the phone on long journeys with it sitting in the small tray in front of the gearshift.
• Music (on the phone) works flawlessly and streaming from Spotify works well but prone to the odd glitch if the signal area is weak or disappears.
• Phone calls work very well no dropouts etc.
• WhatsApp and messaging works well with voice replies OK (Siri) 

I hope this is of interest as my experience seems at odds with most of the posts on this forum and may help others bite the bullet and upgrade as they might have been planning to. I had planned to return the iPhone 11Pro Max to Apple if it had all gone the wrong way as others here unfortunately have experienced but thankfully I am very pleased with my new phone and having it work so well with Carplay, quite a bit better that the iPhone 6, is an absolute bonus.

I have been having the same issue as well, and have been trying to isolate the issue with an Apple support case office. The Apple support case officer has been working with one of their engineering teams in Singapore to assist as well. Apple have been really helpful in trying to isolate this so I thought I'd go through the issues that I reported, and what we've been trying to do to mitigate them.

TLDR; We haven't solved it yet, but we're on the phone every day or two to try and capture crash logs that are causing the issue, and trying new recommendations from the software engineering team. As for BMW (Australia), they haven't been able to help or be willing to try and escalate the issue to their software dev team for further investigation.

These are the issues I've had with an iPhone 11 Pro, iOS 13.3, and a Mini:

CarPlay not starting up when the car is turned on

This seems to be recreated most reliably when the car is connected to another known network (e.g. My home network or work wifi network).

Though, this weekend, there was once instance where I saw it when there weren't any known Wifi networks around. When stationary in the carpark, I've gone into settings to see that the phone's Wifi settings show that it has connected to the car's Wifi network (Mini), but I need to navigate through the car's entertainment unit to manually force a connection to the device to start CarPlay.

Music stuttering issue

This has been well documented in the thread. I've tested this with music and podcasts that were stored locally as well as ones that had to be streamed and haven't noticed any difference.

I only have seen this while driving, but when the music stutters, there is a "spinning wheel" in the top right hand of the music screen. This is why I thought it might only be an issue with music that is being streamed directly from the internet.

One thing I have noticed though is that this issue happens far worse while I'm driving in areas with a "known" network (e.g. Driving past a university with eduroam makes the music stream far worse than just the occasional stutter.

Phone call causing the entire entertainment system

I've noticed that when I've been on a phone call and left a Wifi network (e.g. leaving work), CarPlay crashes (laggy UI followed by a black screen), and then the entire entertainment system crashes. The entertainment system reboots with the Mini logo, and then CarPlay restarts.

What we have tried...

• Forgetting the car on the iPhone, and deleting the phone from the car
• Renaming the iPhone 11 Pro
• Forgetting the two main Wifi networks off my phone
• Testing with music/podcasts stored locally and streamed off the internet (no difference)
• Turning off "Ask to Join Networks" and "Auto Join Hotspot" (Settings >Wifi)
• Turning off "Screen time" (Settings > Screen time)
• Collecting syslog files where I've recreated the crash multiple times for the team to analyse
• Ensuring the car has the latest entertainment system firmware
• Resetting the car's entertainment system firmware

What about BMW?

I have suspected that this is mainly an iOS/iPhone hardware issue, but also suspect that there are issues with BMW's OS firmware that need to be resolved (e.g. additional error handling causing the entire car OS to crash). I've tried reporting the issue to BMW with the hope that this could be potentially reported, and hoping that I could send crash logs to the development team..

The BMW dealerships referred me to BMW head office Australia, head office referred me to the dealerships, the dealership referred me to head office, and now I've been referred back to the dealerships. The dealerships have verbally said, "There is an issue, but BMW Australia head office have not acknowledged it so we can't do anything". They have offered to install the latest firmware in the car, but we've confirmed that this has already been done.

It seems like Apple didn't even acknowledge Carplay issues until it was reported in 9to5mac and other sites. It doesn't appear that Apple reads these boards so perhaps we should be contacting these sites to draw attention to the other issues; ie,

• The general incompatibility of the 11 Pro Max and many model of vehicles (2018 Nissan Murano representing here)
• The fact that wired carplay will only work with *some* cables (I have tried 10, including buying 2 new ones from Best Buy. My best one works 50% of the time and is an older Apple cable)
• The charge level of the battery seems to affect the connection issue
• Even after connected the audio skips, glitches and stutters about 10 minutes into the ride (for me this happens more often when the battery if fully charged.

Anyone have any suggestion how best to contact these sites to get attention? Twitter? Email?

This thread has become a bit of a mess, primarily because multiple scenarios are being reported on the same thread. Ideally, we would have two separate threads, one for wired and one for wireless but that's water under the bridge. My thoughts, observations, and suggestions:

1. Though not clear on the initial post, the thread began as an issue with wireless CarPlay on a Mini Cooper. For situational awareness, Mini Coopers with wireless CarPlay do not support wired CarPlay so there's no way to verify if the issue is present when connected via USB.
2. I understand some people have a similar problem with WIRED CarPlay. We don't have enough information to conclude the problems have the same root cause. If I was a betting man, I would bet we have multiple causes for the various problems reported in this thread. I don't anticipate a single magic cure will fix all of these problems. Some of the wired issues could be related to issues with the cable and/or physical port (USB or Lightning) being dirty or damaged.
3. I've seen multiple posts where someone tried something, posted the "fix" only to discover the problem returned. I recommend a bit more testing before proclaiming a solution.
4. I've seen multiple posts suggesting 13.3.1 has resolved the issue. None of the beta versions of 13.3.1 resolved my issue (iPhone 11 Pro, wireless CarPlay, 2019 Mini Cooper) but I haven't experienced any issues since installing the final version of 13.3.1 a couple of days ago. That said, it's still premature to conclude the issue is resolved. I'll test for a few more days before calling it solved.
5. For those with Wired CarPlay, I suggest (not a demand) one of you create a new thread clearly titled "iPhone 11 and Wired CarPlay" to ensure that your issues, which may be caused by something different than the wireless CarPlay issues, are distinctly identified and segregated from wireless CarPlay which uses a somewhat complex combination of Bluetooth and WiFI (initial connection via Bluetooth then hand-off to WiFi) that adds a whole different layer to the mix. Similarly, if the problem does continue unresolved for some with wireless CarPlay, I encourage one of you to create a new thread specifically for iPhone 11 and WIRELESS. If I start to experience problems, I'll create a new thread myself if not already created. Last thing on this, if you do create a new thread, please post a link to it in this thread so that subscribers of this thread can move over to the appropriate new thread.
6. Good luck to all of you!