Level 1

28 points

Iphone 11 Pro & Carplay

I just upgraded from an Iphone X to Iphone 11 Pro. IOS 13.0 and now my Carplay sounds like an old Vinyl record with a scratch. playing music from the Phone skips randomly 5-15 seconds then skips again. I've reset the phone, I've erased the phone and just put 1 album on it, no luck. , updated to 13.1 and no change it still skips. My old Iphone X running 13.1 works perfectly. It's so bad I listen to XM now. and don't use my carplay to listen to music. My vehicle is a 2019 Mini Cooper JCW, I've had the dealership reset the ECU, any other ideas would be wonderful....

iPhone 11 Pro

Posted on Sep 27, 2019 4:34 PM

Top-ranking reply

ira823

Level 1

4 points

Posted on Oct 19, 2019 8:20 PM

I have had almost the exact issue that many of you have been describing. I have a Mini Cooper 2019, and I am using Apple CarPlay. It worked perfectly fine with my iPhone X, and I recently upgraded to the iPhone 11 Pro running iOS 13.1.3. Whenever I would listen to music, every ten seconds or so the sound would cut out or stutter, making it basically unusable. Thanks to a great support call with an Apple engineer, I am happy to report that the issue is completely resolved.

Here are the things I initially tried to resolve the issue, based on suggestions from Apple Support:

Reset All Settings (this did not help).
Erase All Content and Settings, and restore iPhone from iCloud backup (this did not help).

Here are the steps that did resolve the issue:

Connected my iPhone to my Windows 10 computer running iTunes.
From iTunes, I clicked on the iPhone button, and in the top panel, I selected the Restore iPhone button. I restored the iPhone back to factory settings. As explained to me by the Apple engineer, this is not the same as Erasing All Content and Settings on the phone itself. Restoring the iPhone in this way completely wipes out the contents of the phone and performs a clean install of the operating system.
Once the iPhone was finished restoring back to factory settings, I initially did not restore my iCloud backup. Instead, I set it up as a new phone.
I removed the existing iPhone profile from my Mini Cooper, and then re-paired my car with CarPlay on my phone.
Now the moment of truth -- I tested playing music from my iPhone through CarPlay, and sure enough, no dropouts or stutter. The music played flawlessly!
I then decided to try restoring my iCloud backup to see if I could get all of my settings and apps back on my phone without reintroducing the problem. I did so by first running Erase All Content and Settings, and I then restored my latest iCloud backup.
Once I completed the iCloud restore, I then went out to my Mini Cooper and deleted the existing iPhone profile from the car.
I re-paired the iPhone with CarPlay, and then proceeded to play my music. The music played perfectly -- problem resolved!

I hope that these steps will work for all of you that are having this issue. Good luck, and let me know how it goes.

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285 replies

Nov 20, 2019 7:59 AM in response to grtwht94

There's a possible fix. See: https://discussions.apple.com/thread/250675418?answerId=250675418021&page=16 This says "go to settings, screen time, content and privacy restrictions, allowed apps and then enable car play. I don’t use screen time but it was turned off for me so hopefully it will work for you too"

I tried this and it seems to work, at least for the first 30 minutes. I'll follow up after I've driven around a bit more and let you know if it's real or just random. Be interested to know if this works for you too.

Dec 26, 2019 12:03 PM in response to KreoleKing

Chiming in here. Experiencing skipping issues with wireless CarPlay on my 2020 Mini Cooper S and my iPhone 11 Pro. I have called a Mini service center, and the rep replied that they’ve been receiving a ton of complaints from iPhone users and that it is a software/hardware issue from Apple. I have contacted Apple Support and should be receiving a call from a “Senior Advisor” today. I also just purchase a pack of short USB wires, so I assume I’ll be plugged in for a while until this sorts out.

Jan 15, 2020 1:22 PM in response to grtwht94

I had this issue with my 2017 Nissan Maxima (have to plug USB for carplay). I initially did not have this issue when I first purchased the car back in November 2019 then when I got it back from the dealership (to fix a window issue) That is when I noticed the horrible music skipping. It got worse when I had googlemaps and spotify running at the same time. So within the last week I decided to clear my Bluetooth devices and try it again. So far I haven't had any music skipping problems since removing my device from Bluetooth connectivity (I did not add the phone back to the car) and that has been for a week now. If anything changes I will post again.

Device: iPhone 11 Pro Max 256GB

Carrier: AT&T

IOS Software: 13.0

Location: Houston, TX

USB Lightning Cable Brand : Off brand (TIMMY) braided 6 ft cable

Jan 31, 2020 8:03 AM in response to grtwht94

The update iOS 13.3.1 at least seems to have fixed the issue between my iPhone 11 Pro and my MINI Cooper S (2018), which uses only wireless CarPlay. Now audio plays without irritating cutouts and the interface seems stable. I would be interested to learn why there was a problem that lasted four moths but Apple don't seem ready to tell us.

After this experience I will wait for reviews and comments before upgrading any of my Apple products.

ufoIT

Level 1

8 points

Jan 31, 2020 1:36 PM in response to ufoIT

**update**

Today I deleted my car from settings/general/CarPlay. Then I paired my car from scratch using the Amazon basic certified lighting to usb cable. I haven’t had too much time to test it, but this workaround seems to work for me.

Jan 29, 2020 2:44 PM in response to grtwht94

So far, so good. I have a 2019 Mini Countryman and am using an iPhone pro 11 max. I upgraded to 13.3.1 last night and repaired the phone and has been good.

benito76

Level 1

4 points

Dec 4, 2019 5:28 AM in response to VNNR

Same problem here (Mini Cooper 2018, with Wireless Carplay). I found a turnaround: put the iphone on the armrest between the two front seats (I have a wireless charger here included in the armrest). When the phone is placed there, it clearly works better. It's not perfect, but better.

Still, it really is a SHAME that more than three month after the launch of the costy iPhone 11 Pro, such issue is still there and Apple does not acknowledge the issue.

Dec 9, 2019 11:26 AM in response to grtwht94

I’m at the mini dealership and all the service advisors have a blank look on their faces when I mention the CarPlay issues. This is my second time reporting the issue to the dealership. I called MiniUSA and was greeted with an attitude and told to go back to the dealership.

There’s chatter about this all over twitter. MiniUSA sent me a DM claiming they were working on the issue. That was October 23, 2019. With each iOS update, it doesn’t included any fixes to the issue. This isn’t an apple issue but a Mini/BMW hardware issue. Most of the iPhone 11 users who use a cable to operate CarPlay in other vehicles don’t have this problem. I have been in several rental cars and the CarPlay worked perfectly; nearly all of them required a cable connection.

prash_CA

Level 1

12 points

Dec 12, 2019 9:38 PM in response to Dazzle40

I have posted this before but I have wired CarPlay and I used the original USB C cable with USB adapter and have had no issues since then. Just to check I tried the regular USB lightning cable and had the same problem of skipping.

those with wired CarPlay, pls try this.

Pepps88

Level 1

4 points

Jan 24, 2020 10:34 AM in response to grtwht94

Hi, I had been reporting the problem to apple since oct of last year but nothing had worked until yest that I upgraded my iphone (11 Pro Max) to 13.3.1 beta public version and aparently the problem solved, i hope it works for many others to.

Jan 22, 2020 8:04 AM in response to grtwht94

BMW and iPhone X. Turned off Bluetooth whilst appleplay is connected and problem disappeared. Switched Bluetooth back on and problem returns. Really annoying but less annoying than skipping music.

Feb 10, 2020 8:06 AM in response to grtwht94

I installed and have been testing iOS 13.3.1 with iPhone 11 Pro, wireless CarPlay with 2019 Mini Cooper during 10 days. So far, it seems that the glitches and call dropping are solved.

BertinLR

Level 1

4 points

Oct 21, 2019 9:07 PM in response to grtwht94

Same issue, BMW Series 1 and iPhone 11 Pro Max.

I updated the software of the car, I restored the iPhone and the car and no luck I even paired an iPhone 11 Pro Max of a fiend and same issue. Also I was using iPhone X perfectly. And pairing again my X the problem disappear. So seems like an issue with iOS 13 and the new iPhone 11 Pro Max. I’ll call my dealership in Mexico.

Dazzle40

Level 1

4 points

Nov 6, 2019 12:37 PM in response to ira823

I have an iPhone 11 Pro and im currently running 13.2. I have a 2019 Mini Cooper clubmen with wireless CarPlay. Ever sense I got the iPhone 11 it keeps cutting out, freezing And dropping calls and when playing music on spotify it jumps like when a cd is scratched! also when using Siri etc. Tried unpairing, turning bluetooth on/off on both the car and the device nothing helps. Any others having issues? Only happened when I changed my phone in sept I have spoken to my dealer and they have said there are a where of this and said bmw and Apple are trying to sort out and should be an update sometime soon !

Nov 14, 2019 2:54 AM in response to Dazzle40

Update: iPhone 11 Pro running iOS 13.2.2 and MINI Cooper S (2018) running UPD11024 (the MINI connect software you can download from this site https://www.bmw.com/en/footer/software-updates.html). Tried unpairing and repairing. All this makes NO DIFFERENCE. The iPhone 11 Pro remains incompatible with wireless CarPlay, as described countless times above.

Observations: the MINI update was dated 13 September and the notes say it 'improves the initial connection to Samsung Galaxy S10e, S10 and S10+.' I assume BMW/MINI will at some time release something similar to improve the situation with Apple's iPhone 11 Pro but only if they find a way to address the hardware compatibility. If they do not then they should stop offering CarPlay as an option. Other car manufacturers affected by Apple's new hardware will no doubt be going through the same process. If I had known about this issue I would not have upgraded my phone!

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Iphone 11 Pro & Carplay