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grtwht94 Author

Level 1

28 points

Iphone 11 Pro & Carplay

I just upgraded from an Iphone X to Iphone 11 Pro. IOS 13.0 and now my Carplay sounds like an old Vinyl record with a scratch. playing music from the Phone skips randomly 5-15 seconds then skips again. I've reset the phone, I've erased the phone and just put 1 album on it, no luck. , updated to 13.1 and no change it still skips. My old Iphone X running 13.1 works perfectly. It's so bad I listen to XM now. and don't use my carplay to listen to music. My vehicle is a 2019 Mini Cooper JCW, I've had the dealership reset the ECU, any other ideas would be wonderful....

iPhone 11 Pro

Posted on Sep 27, 2019 4:34 PM

Top-ranking reply

cmdonnell

Level 1

14 points

Posted on Sep 28, 2019 11:38 AM

Did a a Google search to see if anyone was having a similar problem and found this. I just upgraded to an iPhone 11 Pro Max (from 8+) and my CarPlay is skipping now. Maybe not as much as yours as it’s only a few times a song, but it’s annoying. Our car is also a 2019 JCW Mini.

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285 replies

Jan 26, 2020 3:20 PM in response to Dazzle40

So, after many call and trying different ways to fix this, I finally was able to listen to Apple car play without an issue. As to reminder, Bluetooth was working fine; however, wired part was not, which effected google maps. The issue was with WiFi. I had to turn off Ask To Join Networks and Auto-Join Hotspot

Feb 2, 2020 11:07 AM in response to Chuckycheese11

in the middle of my drive home last night, my CarPlay display glitched out on me. I managed to get a video, but here’s a screenshot of the display and a picture I took of it. iOS’ output (screenshot) clearly shows it to be correct. The stereo display, though, was not. Unplugging it and plugging it back in eventually worked.

grtwht94 Author

Level 1

28 points

Sep 29, 2019 1:35 PM in response to grtwht94

Sounds like the common denominator is the MINI. Like I said earlier, I went to the dealership and had them flash the ECU. That didn't help. I was just informed that my 19 mini has a Recall, They need to flash/ update something. I'll go back to have that done, and see if anything changes. I also went to the Apple store, since the phone is only 6 days old, they wanted to swap out the hardware, (but they didn't have my phone instock to swap...) so I'll go back next week to swap out the phone... They think it's a bluetooth issue... I'll keep updating ...

Oct 1, 2019 7:52 PM in response to grtwht94

Hi, I own a 2019 Mini Cooper S (cabrio), and i have the same issue.. I had an iPhone XS with io13 and it worked perfectly! But when I switched to IPhone 11 that changed... is not only the skips, the CarPlay drops the connection and sometimes even freezes the screen... Hoping anyone has a solution soon!

Oct 2, 2019 10:14 AM in response to grtwht94

I have a similar issue, iPhone 11 Pro and 2019 MINI, audio randomly falls off but only for a second or two. I suspect MINI will have to create a firmware update to fix this. For those thinking it's bluetooth, not likely for this issue. Though Bluetooth is involved in establishing initial connection, audio and video are then transmitted via WiFi, not Bluetooth. Therefore, my educated guess is a problem in the WiFi stream. In my case, the issue seems to become more pronounced if I have more than one active app (such as Waze and Spotify). I've got a call into the local MINI Service department, hoping for a quick resolution by MINI but not holding my breath.

grtwht94 Author

Level 1

28 points

Oct 4, 2019 10:05 AM in response to grtwht94

Ok, another update, I've updated to the 13.1.2 (which specifically said there was a carplay fix) And after getting excited that this might be the fix.... Nope... still skips, and drops calls., I then went to the apple store, had them replace my hardware. Nope... still skips, took my mini to the dealership for a recall (ECU software) I had them flash the ECU. Nope... still skips. lastly after talking to several Mini Employees. they all have 19 mini's and they all skip..... So now I sit and listen to XM, and wait for BMW to get an upgrade rolling. Contact your dealership and complain, the more complaints the quicker (hopefully) they will do an update..

Oct 4, 2019 10:41 AM in response to grtwht94

clearly is a problem with the WiFi... if you connect to ur iPhone via Bluetooth everything works fine (except that you can not access car play 😞)... what I don’t have clear is if this is a iPhone problem or mini problem...

astra020

Level 1

5 points

Oct 7, 2019 4:27 AM in response to grtwht94

I am having the same issues with an 11 Pro max. I have a 2018 Nissan Maxima. Using CarPlay it will play fine for a little bit and then start skipping and popping. It seems to work fine if it just use the usb audio.

Oct 13, 2019 10:41 AM in response to StanDieg0

Same here - 2018 MINI Cooper S and iPhone 11 Pro and CarPlay issue with intermittent sound dropping out (affects steaming and downloaded music and audiobooks). iPhone X running 13.1.2 worked fine. ****** off doesn’t cover it!

Oct 15, 2019 7:36 PM in response to grtwht94

I got the update... and guess... nothing! I fear this is a hardware issue. I used my iphone 11 with my mini with Bluetooth a couple of days and worked fine... So it must be some hardware like the WiFi antena the thing is not working... does anyone knows something else?

Oct 16, 2019 6:03 AM in response to Danostenes

13.1.3 does not address the issue for cars with wireless CarPlay. After updating I still get the sub-second cutouts of sound. They seem more frequent in built up areas and I suspect it’s radio/WiFi interference. I’ve tried switching off WiFi assistance for calls and selecting off for ask to join networks and never for auto-join hotspots, but this made no difference. It seems to be a hardware issue with the new phones. Not sure Apple will solve this.

ira823

Level 1

4 points

Oct 20, 2019 8:17 PM in response to ira823

This is an update to my post from last night. Although I was initially optimistic that the problem was resolved, unfortunately after listening to music for several hours today, the problem has returned. I am going to once again restore my iPhone to factory settings, and this time I will not restore my iCloud backup (just in case the problem stems from the backup). I will report back with my findings.

Oct 20, 2019 8:53 PM in response to ira823

Hi All,

I have been having the same issue with my 2019 BMW X1. I ran through the same steps that you did in which you restored your phone and basically made it a new phone and an empty shell, and still nothing. I have also updated my firmware in the car to see if anything from that would have worked and no such luck. I have connected an iPhone X running iOS 13 and everything runs smoothly. I also went back to the apple store and exchanged my iPhone 11 Pro Max with another iPhone 11 Pro Max and still no luck. I am getting skipping of music every few seconds and if I try to make a call it goes from CarPlay to my phone. At this point, I am beginning to think that the issue is with BMWs firmware and the new system. I will be calling BMW tomorrow to see if they have any updates.

Oct 20, 2019 8:54 PM in response to grtwht94

Hi All,

Oct 21, 2019 7:02 AM in response to grtwht94

Just got off the phone with BMW genius and they stated that this is a reported issue that is occurring on the backend. They stated that currently there is no fix for it but they are working on a solution that should be coming out within the next few weeks via an iOS update. So fingers crossed!

Iphone 11 Pro & Carplay