Cannot accept iCloud terms and condition on Catalina

I'm running MacOS Catalina on a Mac Mini with numerous users on it. However on one user, mine an administrator it does not process me accepting the new iCloud terms and conditions and keeps on prompting me. Even though I click the box accepting them it just keeps on coming up. I use the same iCloud account on other Macs without issue and some of them are using Catalina too. Any ideas would be helpful.

Posted on Sep 29, 2019 1:24 AM

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Posted on Oct 20, 2019 9:07 PM

Adding to Rafael's solution:

For me there were 2 steps required:

  1. Accept T&C's
  2. Go to "internet accounts", selects iCloud, enter password.

Even though I had entered the password several times during the upgrade, I had to do it again at this exact point.

This finally fixed the problem.


In addition, we had two admin users on the Mac, and we both had to login and execute all steps above.


I also logged in and out a couple of times, and rebooted the laptop, but that was before entering the passwords, so I'm not sure that was necessary in hindsight :-)

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40 replies

Oct 10, 2019 7:22 AM in response to rumi21

I just spent almost an hour on the phone to apple support. Very impressed. Not sure what happened - we tried logging in with a test id etc... in the end it worked. There does seem to be an issue that is gradually coming through to apple support. The support guy said they'd only had 4 phone calls about this particular issue so far but early days...so if anyone wants to spend an hour on the phone with apple - then do it - its free & they are very helpful. Otherwise a bug fix might happen at some point! But for me it worked - phew! Now I can have a life again!

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Cannot accept iCloud terms and condition on Catalina

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