iPhone 11 volume low

I am having a huge problem with hearing calls on my new iphone 11 pro max - this isn't an inherited issue from my earlier phone (8 plus) and the plastic cover came off straightaway. Called Apple support and they tried all the fixes with no success, so my next step is to go to the Genius bar, where if they can't fix it I get a report to give to my phone company, who will then order me a new phone. What a nightmare! Works absolutely fine if I have the call on speakerphone or if I am using my AirPods, but otherwise it is nearly impossible to hear the person at the other end of the call.

There are some audios online where volume will be low. I downloaded songs from amazon music. Some songs are with very low volume but some are good. I think it is to do with source than the phone settings.

Did Apple reset phone to manufacture settings so you didn’t bring over setting and date from old phone to new phone with same problems. If new, return and get new phone from carrier. Also, carrier should have buyers remorse where they will send and exchange phone. If you go to get our bar, then they should offer a replacement phone if they can’t fix . You are still under Apple manufacturer warranty.

Yes I’m having the same problem on my iPhone 11 it’s brand new and I’ve tried everything I’m not that illiterate when it comes to settings and of course I went to sounds and also check the bar turn my phone on and off did an update and I still have no volume hearing just in the ear when I get a phone call but if I put it on speaker it’s fine..they can hear me but I cannot hear them at all?? I would really prefer her not to have to send the brand new phone back but it looks like I’m gonna have to if I can’t figure out what the heck is going on .. But now that I’m looking on here or it looks to be a issue for a lot of people!!! and that’s very concerning… thank you all

I’m so glad you posted this because I did the same thing and it works fine now LOL the screen plastic that comes with the phone when it is shipped… Apple really needs to put a big announcement on a card with the new packaging in the new box… to remove that plastic or there could be issues Apple really needs to do that because lo and behold as soon as I took that plastic piece off that came with the phone it fixed the problem duh!!! Thank you so much!!! And I was talking to an Apple person on the phone the other day course I had it on speaker but they couldn’t tell me anything so we need to post this all over this board

I had this problem too. Volume appeared to be on Max but notification sounds (e.g: placing on wireless charger, or camera shutter click) was 10% of normal volume. tried several solutions I;d read, e.g: sliding volume up & down, going to Settings>Sound & Haptics>Change with buttons, made no difference.

In the end, the solution for me was just to perform a hard reset (quickly press top volume button, followed by quickly pressing bottom volume then holding power button - even after power off slider appears - keep holding until Apple logo appears).

After that, volume returned to full level on Max.

I’m having volume probs too. Brand new out the box... an early Christmas gift from partner. Alarm is very low and incoming calls volume is so low I’ve missed calls !! Tried the usual settings etc and it works intermittently if phone is lying flat on a hard surface ? But not when I lift the phone. Early morning alarm volume is useless .... any suggestions ?

I have changed out three new iPhone pro max and the volume is horrible. I still have my 8 plus. I’m taking this garbage back and going back to my loud 8 plus. Too much money for this phone to have volume issues. Apple please do something ASAP to rectify.

Today I was going walking using my Apple Watch and new AirPods for the first time. I sat down last night and started playing around with music and volume so that I wouldn't have to be in a rush to figure it out before my walking venture. I checked the Internet, asking questions in a variety of ways and still had no better knowledge of volume, sound, haptics or music. Then I did what every Apple user does...I played.

I found out that when you are in an app the volume is controlled by the crown (knob on the side). The crown doesn't work to raise or lower volume if you aren't in an app. When my husband called earlier this evening I couldn't hear him so I turned the crown and low and behold it increased the volume.

I sure hope this helps someone. I was thrilled when I made this discovery.

It was the volume limit. I solved it for my iPhone 11 pro max. The sound was really low when using headphones. So I went to Settings/Music/Playback/Volume Limit and dragged the slider all the way up. Then went back to the music app and raised the volume.

My iPhone was restored from an old backup that was in iCloud.

Just purchased my IPhone11 on yesterday and a day later I’m having issues—it sounds like the speaker is blown— so much static... the volume is so low when connected to Bluetooth—my iPhone 8 worked amazing I had no problems with it... decided to upgrade and now I’m having issues like literally the next day— so disappointed☹️

Apple has a 14 day change of mind refund policy. If I were you I'd return that phone, get a refund, then buy another unit. With any luck you won't have the issue with the next unit as it seems that not all units are affected, however, I think you'd struggle to get Apple to swap out your current unit since it's likely s software issue.

It’s so simple, you’ll smack yourself upside the head and say, I coulda hadda V-8! Look at the bottom or top, depending if landscape or portrait, where you can edit or delete. Probably in blue. See a speaker that has a circle with a slash through it?

I was afraid I’d made a bad purchase. So why hadn’t an Apple representative stepped?

I have tried all the solutions suggested and STILL I can’t hear my callers unless they are on speaker phone. Apple needs to provide a replacement or a fix. $1k for a phone & cannot hear callers & rings out loud when the “mood strikes”?

To quote The Rolling Stones, “I can’t get no satisfaction” and The Beatles, “Please, please, please help me”. Thanks🎼

Sorry I can’t be of help, but I’m having the same issue myself. One supposed solution is to go into your sounds and haptics, turn The sound off and then Turn back on. That worked for about two phone calls. I hope Apple is reading these posts and doing something about it. It is beyond frustrating!