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iPhone 11 volume low

My 11 pro has issues with volume & volume control. This AM I had a missed call due to same issue.

Anyway, this morning I was playing some music (pandora/youtube music) and the level was way too low. The only advice I could find on web was to goto Music setting -> EQ -> nightlife (sp). I clicked, no change. Then I clicked on other EQ settings with no appreciable responses.

Then I started to examine the volume control. Sliding it up to max vol, down to min produced NO appreciable response. But then, as I kept on sliding it and perhaps changing between music apps, it came to and started working!

IMHO, this is a major problem and should be addressed right away.


Otherwise, btw, I love the Iphone 11 pro.



[Re-Titled by Moderator]


iPhone 11 Pro

Posted on Sep 29, 2019 10:45 AM

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Question marked as Top-ranking reply

Posted on Oct 18, 2019 8:47 AM

I fixed it! I read in other forums that if you still had your plastic on the screen (while waiting for cover to arrive) it might affect the volume. It did. I took it off. Tried it out and it worked! Volume is great. Even got too loud, because I put it to Max on the volume buttons before as I could not hear the person on the other line at all.


Hope this helps!

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124 replies
Question marked as Top-ranking reply

Oct 18, 2019 8:47 AM in response to switheyw

I fixed it! I read in other forums that if you still had your plastic on the screen (while waiting for cover to arrive) it might affect the volume. It did. I took it off. Tried it out and it worked! Volume is great. Even got too loud, because I put it to Max on the volume buttons before as I could not hear the person on the other line at all.


Hope this helps!

Oct 17, 2019 9:57 AM in response to Birkbirkbirk

i have phone 11 and promax. I’m on my 3rd I phone 11 due to volume issues on phone calls. Working with Apple now. This can’t be a coincidence or one bad phone on the batch. 2 I phone 11 with inaudible volume on phone calls and voicemail and my I phone 11 pro max did it briefly yesterday but started working after reset. Waiting for 3 I phone 11 today as emergency replacement. I wish apple would just recall devices. Clearly there is a big problem here. This has been a huge waste of time and money for me.

Oct 4, 2019 3:17 AM in response to switheyw

I thought i had the same problem. Call volume seemed very low and even when the side volume buttons used to go to max it made no change. Then I realised there is a setting. Go to SETTINGS, SOUNDS AND HAPTICS, then look at RINGERS AND ALERTS. the CHANGE WITH BUTTONS option on my phone was not enabled. As soon as I enabled it the ringer volume is easily adjusted and works fine.

Oct 21, 2019 5:59 PM in response to leto1985

My husband I also just purchased the 11 and 11 Pro Max and we are experiencing the same issue it has nothing to do with the plastic covers as neither one of us has the plastic cover on it.

I know that the plastic cover does muffle the sound, and I am glad that, that was your issue and that you were able to resolve it. But there is definitely an issue either the sound mechanism in the iPhone 11 and 11 Pro Max.

Dec 10, 2019 3:17 PM in response to Ericandmandy08

This is a long shot, but worth a try.


I'm currently having volume issues whereby after a bank card to Wallet, having 'double-click side button' enabled in 'Settings' > 'Wallet and Apple Pay' causes the volume of my lock sound to be messed up. See thread here: https://discussions.apple.com/thread/250764992


Anyway, since it's a volume-related fault, it's worthwhile testing whether disabling 'double-click side button' on the iPhone 11 Pro affects this sound issue too; it may be a related issue that is manifesting differently across different phone models.

Nov 24, 2019 3:59 PM in response to itai193

Go to your local apple store and ask for technical support. I had mine checked out not 24hrs after having used it right out of the box. They told me it's a physical problem with the buttons. Waiting on my replacement iPhone 11 Pro Max 256Gb. Hope this helps you.


Key things to verify this is a hardware issue:

  • You restored it using iTunes or finder on macOS Catalina and your problem was resolved for a while, but came back (took mine about 3 hrs), then the side button froze indefinitely. No woking volume up either.


  • Your iPhone 11 or 11 Pro doesn't let you take screenshots.


  • The power/side button sometimes falters (doesn't lock the screen or has a short delay in doing so).


  • You are unable to "Slide to Shut Down".


  • Hard reset is impossible due to the buttons not working.


Your iPhone screen froze in the camera app and doesn't let you quit out of it. Other applications work. Notifications and replies are good, but you are unable to lock your phone, switch out of the app or open settings.

All of the above happened to me on a New Midnight Green iPhone 11 Pro Max 256 GB a day after setting it up, please don't hesitate to restore and take to your local apple retail store...


Also check the volume buttons/side button work thoroughly after opening the box... Never had these kinds of issues with my previous 6s Plus, 7Plus, or iPhone X.


I am seriously considering forfeiting Apple Care and just purchasing some third party insurance. Who knows when this issue will pop again on my replacement "stock factory" iPhone that they'll provide.


Oct 25, 2019 10:10 AM in response to rsav1515

I'm currently experiencing the same problem:


Apple advisor response: When a new iPhone has the same issues as the old (which I did) iPhone it usually means that was saved in the back up from the old device and then transferred to the new device during a restore.


Remedy: The best way to test this would be to connect the iPhone to a computer, back it up, restore it then set it up as new.


Haven't tried it as of yet.

iPhone 11 volume low

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