AirPod issues since I got my iPhone 11 Pro

For whoever is using an iRing or other metal phone holder, if it's placed in a center location on the back of the phone, it'll cause just enough interference to create a static/stutter/dropped bluetooth with AirPods (or other streaming bluetooth device). I went through the software updates and tested other bluetooth devices before realizing it was the iRing blocking bluetooth signals. Once the phone was removed from my case, it works just fine again. So check your cases/iRing/pop holders etc for interference.

Simple fix to such a confounding problem.

I have the iPhone 11 Pro and purchased the AirPod Pros today. They connected fine at first but then even though showing connected nothing was playing. They then kept disconnecting.

I tried them on my husbands iPhone X, still same issue.

Resolve was to reset the AirPods, using the following steps....

Open the case, then press and hold the small button on the back of the case. So, that small button on the back of the AirPodCharging Case is the key to resettingthe AirPods. Hold it down for 15 seconds and the LED light on the case will change from white to amber.

Now connected again and playing fine. Just hope it stays that way.

Clearly a bug

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

Yeah that must be frustrating. You are the second person I am aware of that still has the garbled sound issue with series 2 AirPods. Issue went away for me on the iPhone 11 Pro Max with iOS 13.1.2.

I did just notice that 13.2 is available (for me on AT&T phone in the U.S. anyway) and had seen some posts from people using the beta that it helped with a myriad of Bluetooth issues. Also have seen some posts that there may be interference with the Bluetooth from the Apple Watch.

Try 13.2 if you can get it and rule out the watch if it is in play. Good luck and let us know if you get it sorted.

Same issue. Forget cleaning and all the other suggestions. It's definitely an engineering issue. Here's my findings:

My development team has tried 3 different sets of AirPod Pros. All of them break-up on voice calls. Expectations are met when playing audio. No falloffs, static, or interference. Phone calls do use a different bluetooth codec that when listening to music, but this isn't the issue here.

I have connected all 3 AirPod Pros to iPhone 8 and iPhone XR and all of them met expectation on voice calls. Connect them to iPhone PRO and all phone are useless. Those on calls complained about breaking up and static which is something similar to issues with electromagnetic interference.

Here's a novel idea for all of you complaining about your AirPods:

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

I just followed the advice posted by Michele above and it has resolved my issue.

m1chelle

User level:

Level 1

(4 points)

Nov 24, 2019 12:56 PM in response to smorland

I have the iPhone 11 Pro and purchased the AirPod Pros today. They connected fine at first but then even though showing connected nothing was playing. They then kept disconnecting.

I tried them on my husbands iPhone X, still same issue.

Resolve was to reset the AirPods, using the following steps....

Open the case, then press and hold the small button on the back of the case. So, that small button on the back of the AirPodCharging Case is the key to resettingthe AirPods. Hold it down for 15 seconds and the LED light on the case will change from white to amber.

Now connected again and playing fine. Just hope it stays that way.

Clearly a bug

Hi there,

I suppose I have the same problem with my iPhone 11 and air pods 2

I've bought a new iPhone 11 and really enjoy using it every day.

But, unfortunately, sometimes my friends are saying that they hear me not really well. It happens with a regular phone calls, my voice is present on the line, but it's distorted, like I'm speaking under the water. Btw when I listen audio everything is okay.

Do you have the problem with microphone after you disconnect your AirPods ? Because when my friends said that my voice something like robotic and they didn’t hear me I disconnected my AirPods and have the same problem with microphone((

When I enable and disable airplane mode, the sound quality recovers and they hear me well.

I always have the latest iOS updates installed.

Please, Apple, help! It’s really upset me every day.

Don’t bother going in to Apple, I already have and this is what we found (or didn’t find)

I bought brand new iPhone 11pro max and brand new AirPod pros same day.

new phone/pods had sound issues with the new AirPod pros, so I switched back to my old airpods, same issue. So I tried my wife’s airpods but same issue. So that narrows it down to phone or iOS

I took phone to Apple and it’s tests fine, so they said only voice is to wait for iOS update that might fix issue.

I returned the AirPod pros for obvious reasons.

I have the same issue with my Iphone 11 Pro & Airpods 1st gen. i have spoke to more than 10 Apple advisors including seniors and visited Apple store thrice. They don’t have any good resolution, all they offered me was swap the phone. But i don’t think thats the answer.

So, i’m working with Apple Senior Advisor team, and i installed profile on my phone where i remember the exact timestamp when the issue happen again, call

them they ll get the Logs from that profile and send it to Engineering team.

i suggest everyone here in the forum who is having issues please take some time and call the care, ask for Senior advisor and explain what i said and follow the steps, it will help us.

I will keep posting the updates.

Thank you,

LK

Have you update 13.1.3? It seems to be ok...

AirPods Help

1. If one of your AirPods isn't working - Apple Support
2. If your AirPods won't connect - Apple Support
3. Identify your AirPods - Apple Support
4. AirPods Support
5. Connect and use your AirPods
6. How to Find Lost Apple AirPods
7. If your AirPods are lost - Apple Support
8. Replace an AirPod or charging case - Apple Support
9. AirPods Repair - Official Apple Support
10. Clean AirPods: Get a flashlight and a toothpick and clean the right AirPod connector in your case then clean the end of the right AirPad. After doing so put them both in the case, leave the lid open, press and hold the button on the back of the case until the light flashes.

I’m having the same issues with my iPhone Pro Max....

I have 2 pairs of AirPods, both pairs after being on the phone for 30-40 minutes will either become garbled for me, or garbled to the person I’m Calling. They worked fine on my old iPhone, and they still work fine on calls with my MacBook or my iPad.

i believe that it’s something with the new iPhones that hopefully can be resolved soon. I have first generation AirPods, so it may have something to do with the version?

I have the iPhone 11 with iOS 13.3 and the same issue, my airpods works fine to listen audio but, for calls nobody on the other side listen my voice. Even, if I change to the microphone of the Iphone it does not work. I need to reset my Iphone to fix it. 

Call Apple. File feedback at Feedback - Apple Support. But don't complain here. This is not a complaint site.

Contacting Apple Customer and Support Service

1. Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
2. Primary support help at Contact Support.
3. To contact product and tech support:  Contacting Apple for support and service including international calling numbers.
4. For Mac App Store: Apple - Support - Mac App Store.
5. For iTunes: Apple - Support - iTunes.

FYI: These are user-only forums. You are not speaking to Apple. if you need to speak with Apple Support, then contact product and tech support:  Contacting Apple for support and service including international calling numbers.

Thank you for your understanding and support.