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Hello I was wondering if anyone knows how to get rid of the blank messages in the mail app. After I delete some of my messages they tend to stay around but now are blank. I am not able to delete them over again. It will not let me do anything with them.
iPhone X
Hi gjposton,
Welcome to Apple Support Communities. From my understanding, it sounds like you see blank space in the Mail app after email messages are deleted. I’d love to assist you.
For this issue, I recommend connecting to another reliable network to see if the issue persists. I see that your iPhone is connected via Personal Hotspot. Try turning Personal Hotspot off in the Settings app, then connecting to a reliable Wi-Fi network. It's possible that your device's connection is preventing Mail from updating as quickly as expected.
If the issue persists, I recommend taking steps 1-3 here: If an app unexpectedly quits, stops responding, or won’t open. Force quitting the Mail app, restarting your iPhone, and checking for updates can help resolve the issue.
Lastly, consider how your email is synced to your iPhone. Is it via a web email account, or are they synced with another device (i.e. iPad or Mac)? If so, check to see if the issue continues when deleting emails from your other device or from web mail.
I hope this information was useful. Kind regards.
This has been happening on my 8plus with my iCloud account! I also have Verizon.net account and have no problems with it.
I tried to turn off all the thread toggles and all my emails disappeared.
If I leave Organize by Thread on, the emails are back and the blank spaces are gone. Until I look at my other account. When I go back to iCloud email, the emails are there but so are the blank spaces.
I unchecked the Organize by Thread box and all my mail disappeared. It would be there for a couple of times when I opened the app, but after a while all the mail was gone.
Any other ideas out there?
Thanks!
Larry
I have been having this problem for almost 6 months. I have deleted the mail app completely, added it back, deleted my ATT/Yahoo email all to no avail. I have tried everything i can think of at this time
From Settings go to your mail account and turn off Threading. Toggle switch off all buttons. Turn the phone off completely and wait a few minutes. Turn it back on and they should be gone for good. Hope this helps.
I'm curious, what happens if you click on the filter button in the lower left corner to filter unread emails?
I have the issue with blank emails too (suddenly happened yesterday out of nowhere). And if I click the filter button, it has zero affect. It still shows the same read emails and blank emails before where it should only show me unread emails. HOWEVER, I also noticed that this odd new behavior only occurs when I'm in the "All Inboxes" tab. If I go to any of my individual inboxes, there are no blank emails and the filter button works like it should. It's super odd. Right now I'm in the middle of deleting all my accounts only to enter them right back in later. Hopefully that will fix this issue.
i think so as well it only started after the new update for me. I can login and delete on outlook from the computer and on my Mac book just not on my phone.
i finally got the problem to go away I had to delete my mail app and download it again. After I signed in I found that the problem went away.
@gjposton, I did the same but the problem came back. I heard back from Apple Support. They got some logs and their engineering team is studying it to see if there’s anything they can do to fix it.
I was able to fix the problem by deleting only my Yahoo account and then sign it back in. No further blank space since.
Having the same issue....definitely an att-iPhone connection
I’ve had the same problem. But I deleted my app and reinstalled only to have all the spaces still but now all my old email say no sender. 😕
I am having the same problem. I deleted my account completely and reinstalled and this initially removed the gaps but now I am having gaps again.
Not just ATT, I had Verizon (w/blanks), & switched time Sprint yesterday. Thought all was good, but...nope! The unrecoverable blanks are back! Ughhhhh
Not just ATT...had Verizon, now Sprint...they are still there! Very infuriating!!
I’m having the same problem on iPhone 7s.
It’s infuriating.
Mail app leaving blank spaces
