iPhone ringer volume keeps turning down

Since upgrading to iOS 13.1(now 13.1.2), the volume on the phone that that I normally have set on maximum level, keeps lowering on its own to about 25%. I became aware of the problem when my alerts (email, text, other alerts) were often barely audible if phone was in my pants pocket.


I can raise it back to maximum and it can lower on it's own within a few minutes even if the phone has not been in use, having any activity, or even wakened. One I time raised the volume, plugged it in to charge while in the car, picked it up less than two minutes later and the volume had dropped. In a thirty minute timeframe of checking, the volume dropped four times. The phone has now gone an hour without the volume changing so doesn't appear to be time related.


All though these events I did not use (or touch) the side volume buttons other than to raise it back to my normal levels.


Under settings/sounds & haptics, the Change with Buttons is on and does function.




[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Oct 2, 2019 11:24 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2019 11:37 AM

Hello Derryl S,


Thank you for using the Apple Support Communities! It's my understanding that you have an issue where the volume on your device appears to be lowering on its own. I am happy to help.


I have a few questions to gain more details:


-Do you have any wired, or Bluetooth headphones connected to your iPhone when you notice this behavior? If so, when you disconnect the headphones, does the behavior remain?

-Do you use a protective case on your iPhone? If so, when you remove this, does the behavior continue?

-Does your Volume key feel stuck or sticky in anyway?

-When you restart your device as normal, is there improvement to this issue: Restart your iPhone, iPad, or iPod touch - Apple Support.


If you're using an iPhone X or later, please check to see if 'Attention Aware Features' is enabled, which lowers the volume of alerts: About Attention Aware features on your iPhone X or iPad Pro - Apple Support.


If you continue to have the same issue, please try a force restart next: Force restart iPhone - Apple Support.


Reach back out if you need continued support.



Take care.

526 replies
Question marked as Top-ranking reply

Oct 4, 2019 11:37 AM in response to Derryl S

Hello Derryl S,


Thank you for using the Apple Support Communities! It's my understanding that you have an issue where the volume on your device appears to be lowering on its own. I am happy to help.


I have a few questions to gain more details:


-Do you have any wired, or Bluetooth headphones connected to your iPhone when you notice this behavior? If so, when you disconnect the headphones, does the behavior remain?

-Do you use a protective case on your iPhone? If so, when you remove this, does the behavior continue?

-Does your Volume key feel stuck or sticky in anyway?

-When you restart your device as normal, is there improvement to this issue: Restart your iPhone, iPad, or iPod touch - Apple Support.


If you're using an iPhone X or later, please check to see if 'Attention Aware Features' is enabled, which lowers the volume of alerts: About Attention Aware features on your iPhone X or iPad Pro - Apple Support.


If you continue to have the same issue, please try a force restart next: Force restart iPhone - Apple Support.


Reach back out if you need continued support.



Take care.

Oct 11, 2019 10:53 AM in response to MKKM6

FYI, turning off the change ringer volume with phone buttons in sound settings has worked for many people. It did for my issue of the ringer volume getting set down low after disconnect from Bluetooth system in car.


But this is NOT a fix, it’s only just a workaround. Never had to do that before iOS 13. I prefer, like many others, to be able to adjust the ringer volume with the phone buttons (rather than go into settings to do it which is what this workaround requires me to do).

Oct 20, 2019 2:21 PM in response to jeremy_v

I followed the suggestion to turn off "Change with Buttons" in Sounds & Haptics


It has been 3 days and a lot of intentional plugging in to the Mac, outlet charges, and the car as if to recharge and I have had no drops in the volume setting.


Time will tell, but it appears to be a solution to the problem.


If this is true, then it would seem to be a software problem and not our phones. I will be getting a new on at the end of December anyway.

Nov 23, 2019 1:17 AM in response to aram296

I have the same issue, “change with buttons” has always been off.

normally my phone is on silent most all the time.

few times when it’s not, it’s on a low ringer volume, when i receive a notification or a call or even if the alarm rings, it’s so high and so annoying, and when i go to settings and the ringer volume would be at max level.

when i turn silent mode off, i keep on checking the volume and it’s normal, all of a sudden it gets to the max volume.

this only started after update to IOS 13

Dec 4, 2019 10:35 PM in response to Jetflyer SD

iPhone XS iOS 13.1.3 doing the same thing. Forced ringer/alert volume down to 25%. I always have the setting “off” for changing volume with buttons. My wife has iPhone XR with setting to “on” for changing volume with buttons: her phone is forced down to 25% all the time. We’re missing important calls.. this needs fixed or this is a deal-breaker. It is not “solved” at all! It’s happening to that dude again I promise you that!

Dec 8, 2019 9:04 AM in response to brenden dv

I have a brand new iPhone 11 Pro Max running the most recent software update. My phone has done this since getting the new phone (I had an iPhone X previously with no issue such as this). It seems we all have the same problem on this thread and Apple Support has only replied to the individual who started this thread. He hasn’t “solved” his issue via Apple’s assistance, he’s just found a work around by turning off the “Volume Adjust With Side Burton’s.” That shouldn’t be the only solution. An Apple adviser needs to reply to others on this thread with more permanent and correct solutions.

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iPhone ringer volume keeps turning down

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