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Question: iPhone ringer volume keeps turning down

Since upgrading to iOS 13.1(now 13.1.2), the volume on the phone that that I normally have set on maximum level, keeps lowering on its own to about 25%. I became aware of the problem when my alerts (email, text, other alerts) were often barely audible if phone was in my pants pocket.


I can raise it back to maximum and it can lower on it's own within a few minutes even if the phone has not been in use, having any activity, or even wakened. One I time raised the volume, plugged it in to charge while in the car, picked it up less than two minutes later and the volume had dropped. In a thirty minute timeframe of checking, the volume dropped four times. The phone has now gone an hour without the volume changing so doesn't appear to be time related.


All though these events I did not use (or touch) the side volume buttons other than to raise it back to my normal levels.


Under settings/sounds & haptics, the Change with Buttons is on and does function.




[Re-Titled by Moderator]

iPhone 8 Plus

Posted on Oct 2, 2019 11:24 AM

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It has now been 8 days without a volume drop so it seems safe to assume switching off the “change with buttons” in sound & haptics was the culprit was the solution Union to the problem

Posted on Oct 25, 2019 3:24 PM

Dec 4, 2019 6:05 PM in response to machiaveli80 In response to machiaveli80

I continue to have an issue with my iPhone 11 Pro Max running iOS 13. I never knew there was a change with settings option on my previous iPhones and several times a day my iPhone will reset the volume to maximum.


it must be an ongoing bug with iOS 13 because of the number of people having variations of the same issue.


Dec 4, 2019 6:05 PM

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Dec 4, 2019 9:57 PM in response to Derryl S In response to Derryl S

No! But this happens to me and my settings are already ‘off’ concerning changing the ringer volume with buttons. And it consistently causes me and my wife to miss calls because it forces the ringer volume down to 25% or less! Her setting is “on” concerning changing the ringer volume with buttons! Please fix this Apple!

Dec 4, 2019 9:57 PM

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Dec 4, 2019 10:35 PM in response to Jetflyer SD In response to Jetflyer SD

iPhone XS iOS 13.1.3 doing the same thing. Forced ringer/alert volume down to 25%. I always have the setting “off” for changing volume with buttons. My wife has iPhone XR with setting to “on” for changing volume with buttons: her phone is forced down to 25% all the time. We’re missing important calls.. this needs fixed or this is a deal-breaker. It is not “solved” at all! It’s happening to that dude again I promise you that!

Dec 4, 2019 10:35 PM

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Dec 8, 2019 9:04 AM in response to brenden dv In response to brenden dv

I have a brand new iPhone 11 Pro Max running the most recent software update. My phone has done this since getting the new phone (I had an iPhone X previously with no issue such as this). It seems we all have the same problem on this thread and Apple Support has only replied to the individual who started this thread. He hasn’t “solved” his issue via Apple’s assistance, he’s just found a work around by turning off the “Volume Adjust With Side Burton’s.” That shouldn’t be the only solution. An Apple adviser needs to reply to others on this thread with more permanent and correct solutions.

Dec 8, 2019 9:04 AM

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Dec 15, 2019 5:40 AM in response to Derryl S In response to Derryl S

Hey so I have this exact problem but the opposite, I set my phone's ringer to be about 10% because my phone rings so much I don't need it to be deafening and seemingly randomly since 13.1 it changes itself to 100%. I have this phone as an alarm along with other devices (because I can't wake up to the volume at 10%) and randomly my phone will essentially wake up all my neighbors with its super loud ringer. I don't get it.

Dec 15, 2019 5:40 AM

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Dec 16, 2019 9:04 AM in response to Derryl S In response to Derryl S

Ringer volume continues to quietly, spontaneously reduce itself (usually to zero) despite "Change with Buttons" (CwB) being OFF. No improvement from cycling the CwB setting, leaving CwB in either position, repeatedly resetting the phone, Bluetooth connect/disconnect, charging/not, different chargers, removal from case. Problem persists with the phone just sitting on a table untouched, sometimes within seconds. Happened twice in the time to write this. Many missed calls and alerts. Very frustrating. Began around upgrade to iOS 13. iPhone 7 Plus iOS 13.1.3.

Dec 16, 2019 9:04 AM

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Dec 18, 2019 6:48 AM in response to Derryl S In response to Derryl S

This is happening to me as well. I assumed it was a problem with my new headphones; turns out it’s a bug in iOS 13!


This issue is incredibly frustrating. Nothing works to fix it. Certain actions, like pausing media playback and then typing in something, resuming playback, and even just plugging in a charging cable (presumably via playing the ‘charging’ noise) all trigger semi-random volume alterations. Often these result in extremely loud media playback which is actively hurting my ears. It’s hard to believe this has gone unaddressed by Apple considering people are being injured. As a company committed to accessibility, Apple should take active harm very seriously.


It seems like this bug is related to how the system seems to alter the volume for everything when it goes between media playback and sound effects. It should instead be keeping separate volumes for these things instead of triggering phantom volume alterations; it seemed to be doing this in past versions of iOS.


Please fix this, Apple. It’s super frustrating and painful at turns.

Dec 18, 2019 6:48 AM

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Question: iPhone ringer volume keeps turning down