ios 13.1.2 slow, freezes

iphone 7 and 8plus, since upgrading to IOS 13.1.2 has been sluggish and freezing.


anybody else?

iPhone 8 Plus

Posted on Oct 4, 2019 1:01 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 19, 2019 12:12 PM

I just came of support with Apple and they suggested to restore the iPhone from a Mac or PC. I did a restore before, but directly from my iPhone. Problem is that this does not reinstall the OS. So I did a complete restore from my Mac and reinstalled all my apps manually (don't restore a backup, so yes, it's a pain)...


My first impressions is that everything feels much snappier. I haven't encountered any freezes, crashes or delays yet. Even apps that were completely unusable before (Safari, AirBnB, Mail, all MS apps) are working fine now. Maybe it's too soon and the issue will reemerge, but for now, so far so good.


The support guy also stated that if you do a clean install this way, and you immediately get the lags and freezes, there's a hardware issue. But most likely it's some kind of issue in the OS that went wrong after upgrading from iOS 12.x to 13 and then again from 13 to 13.1

100 replies

Oct 12, 2019 6:23 AM in response to Pdrews

I need this to be unfrozen...I was just told that on many sites people are saying not to update even to IOS13.2....I did not see that because I was resting from surgery...I did call Applecare and I could not speak to them at that time and they never called back to reschedule...Usually they always call back...I have a feeling many are calling in for the iPhone 7 and up

Oct 30, 2019 9:31 PM in response to 011coop

Might as well throw my phone in the lake outside my apartment. Freezing, message send failure, notifications that I have messages that dont show. Screen all black, screen all white, alarms not going off. Messages not downloading. Apps freezing and crashing. You name it, my phone has done it in the last 24 hours since getting iOS13.


Anyone want an Iphone 6s paper weight?

Nov 5, 2019 10:48 AM in response to SethBParr

Notice how ABSENT Apple is in this conversation!

Someone at Apple needs to get on the ball and get this horrible iOS fixed. It seems not to matter what phone we are all using, it seems to impact all of them. I tried updating 13.1.2 to 13.2, and that didn't help either, so if you haven't done that, don't bother. I guess we're waiting for 13.3 - in the hopes that Apple will find a remedy.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

ios 13.1.2 slow, freezes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.