You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

ios 13.1.2 slow, freezes

iphone 7 and 8plus, since upgrading to IOS 13.1.2 has been sluggish and freezing.


anybody else?

iPhone 8 Plus

Posted on Oct 4, 2019 1:01 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 4, 2019 6:42 PM

Yes, what a royal pain. The phone is used for business and with the new update I now have a paper weight as I'm unable to answer calls, clicking any app takes takes 3+ minutes to open. The phone for functionality is essentially worthless. I'm glad I'm not the only one experiencing similar issues.

100 replies

Nov 6, 2019 11:53 PM in response to Shangee10

Apple Support gave the advice to restore the phone from a Mac or PC. Don’t reset from the phone itself as the problem is most likely in the OS so resetting it will not fix it. Restoring from Mac or PC will completely wipe the phone and reinstall the OS. It will take some time and you lose all your data. If the problem is fixed you could then restore a backup. If the problem returns you know the issue is in your backup.


I did not restore a backup but reinstalled all apps manually and have been trouble free since.

Nov 8, 2019 2:32 PM in response to Tomeranaray

I did the restore to factory settings over a week ago (it took the better part of two days because twice, the senior advisors from Apple Support never called me back at the scheduled time, even though I had e-mail messages confirming the return calls. The two senior advisors I spoke to were terrific, though). That brought the phone up to 13.1.3


I synced my phone to my last backup -- which was the one I made before installing the 13.1.2 update (which I installed over 12.x.x), so I hadn't copied over any of the bad code. It was several weeks old, so I lost a few appointments and a lot of text messages, but it worked pretty well for a while.


Then the problems started again. Freezing as I try to open an app or switch between apps, letters on the keyboard freezing in an upright position (they look like tombstones, for lack of a better description) as I type, running incredibly hot, the battery going from 100% to 20% in five hours. There's still a problem inherent in the code and this update hasn't resolved it.


Has anyone installed 13.2?



Nov 27, 2019 1:20 PM in response to kramer38

Yes I had this trouble on iPhone 6s plus turned out to be my router switched it off for 10 seconds then back on and worked for me.... worth a try

previous to that I did rebooting, backup and then wipe the memory and full reinstall from the previous backup none off that worked since switching router off then back on it’s good not perfect as I do find I have to touch the screen couple off times to get things to open up or work..... typing things in when doing things like a google search works perfect don’t have to double tap any letters

I did come across something the other day when I brought another iPhone 6s Plus for work, I came to put the the information from the iCloud and it gave me 2 options, 1 the latest update the previous phone had done, Then there was another option 2 an update on the previous iOS I think it was 13.1.0 if this was the case backup your phone up and wipe the memory and do a full restore from iCloud and if the previous option of an old iOS is there download that could solve it ......


ios 13.1.2 slow, freezes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.