iOS 13.1.2 - Email not being marked as read when I read it

I'm not convinced this forum is any help for actual iOS bugs - finding a work around maybe or getting help from other users on how to do something seems to be its purpose.

from what I can gather, the only way a normal user (i.e. not a developer) is to use the feedback forms

Just tested and it looks like the status accurately represents the server status so if it is not updated on the iPad, it’s not updated on the mail server.

Interestingly, if you mark a mail item as unread on the server, the iPad reports it unread in seconds and will not mark it read if it’s suffering from ‘the bug’.

I am now on ipad ios 13.7 and this problem is NOT solved. Sometimes it unmarks email correctly when they’ve been read, but most of the time this doesn’t happen and what I have had to do is manually unmark them as read, OR you can empty all trash and then it will work. Doesn’t make sense to clean out your trash folder day after day. I would think you would want trash items to remain in trash for a period of time in case you want to undelete an email.

This problem has been going on for a LONG time. Very surprising that Apple hasn’t fixed this.

That’s why it’s called a bug. They’re not always easy to reproduce, often intermittent and don’t happen to everyone. If it were happening to everyone all the time it would be easy to find and fix. Generally a company will only spend the resources looking into it if the percentage of complaints are big enough and it can be proven that it’s causing loss of income by not fixing it. Probably why it’s been an issue for so long.... despite those of us having known about the issue for so long, not enough people experience it, not enough of them are vocal enough about it, and it’s not likely causing people to leave the Apple ecosystem to garner any attention from Apple.

email must be viewed twice to change to read

I have not personally experienced this issue on my own devices, but I work in IT and have heard wide reports of this issue from other users. They all come to me as the "apple guy" and bug me about what's wrong. Because I can't reproduce this issue, it's very difficult to determine what could be causing it. That and another issue where users are reporting that forwarded emails are not sending or cutting off parts of the forwarded portion.

I'm really tired of hearing people in my own office complain about these problems, particularly because my Mail has been 99.9% flawless... and I've been running iOS 13 since July with the developer beta. When iOS 13 officially released, I removed my dev beta and switched to the "end user experience," yet still have not had issues with Mail. For the users affected, we've tried removing and re-adding the affected accounts, but the issues persist. Each passing iOS update seems to anecdotally make the situation better, but not entirely fix.

With iOS 13.2 released today, I'd love to hear from other users to find out if this issue is finally resolved.

I am having the same issue, deleting emails and they still appear and they do not mark as read.

I removed the outlook active sync from mobile devices and added back but the issue still exists. I have outlook, gmail and hotmail accounts and they all have the same issue.

Anyone have any luck?

I reset the network settings as some people on here have suggested but it made no difference. Emails still not being marked as read until I’ve read them twice, and emails only move to a different folder when I move them a second time.

To my untrained eye this looks like a problem to do with how emails are downloaded to the phone because when I go to the inbox, even though the app icon is showing new emails, the emails only download a few seconds after I’ve opened the inbox, whereas they used to be there immediately.

Tried the O365 settings/general/mobile devices and deleted the phone, re-added the account at the phone. It made no difference. So infuriating that apple pulls this crap and then weeks waiting and no resolution. Complete time suck trying to clear un-read messages.

I reported a while back that resetting networks had worked for me. That was all fine until I installed the latest IOS 13.2.2, which was supposed to fix the bug but which ironically brought the problem back!

I totally agree! To me, this should be a priority for them to fix. Since I did the 13.2.3 update yesterday, when I open emails in my Gmail account they seem to be marked as read immediately. However, my Office 365 account is a different story…

Have had this problem with emails not being marked as “read”, only since the update to 13.4.1, and only on my iPad Pro 12.9. Have tried every suggested “fix” possible, short of deleting and reinstalling gmail account, which I’m reluctant to do. On balance, seeing so many others having this problem, I doubt that step would fix it.

Strangely, there’s an error message which appears below the mail inbox messages which states “gmail account error December 16, 2019” with a “details” message link, which when clicked, does nothing. That message appears whenever the app is searching for new emails. Hoping an update will fix this.

Question: is this only a gmail problem or are users of other mail providers having same problem?

Has this issued been addressed by Apple? Seeing lots of people with the same issue. If I swipe right it will mark them as read or if I use edit and mark all as read but not when I actually read the email.

Nope, the fix (turning email off, then restarting iPad, then turning email back on in accounts settings)) didn’t last past one email.

Such high hopes, sadly dashed. Back to no automatic “Read” for read mail. Not just for gmail but iCloud mail as well. Hoping Apple will fix this. This started with the 13.1.2 update. Wasn’t fixed in 13.1.4.

Like others have mentioned I see the problem on my iPad (10.5 iPad Pro) but not on my iPhone (X). Latest 13.5 update did not fix it. And a hard restart will fix it for a brief time. I happen to be using Gmail - not getting any errors just this problem marking as “read”.