iPhone not ringing after iOS 13 update

I did a factory reset, from settings, and the problem is still there. I called Apple Support and they told to do a full reset via Itunes with the phone connected with a cable to the PC. I will try it and post back what happened.

Since I updated to the dreaded 13.2 some time last week, my iPhone 8 (T-mobile) has lost it's ringtone, text tone, and does not vibrate. I have spent a total of three days, and a total of six hours on the phone with two different reps in the tech department. Both of the reps went through every step (after the obvious ones...silence, do not disturb, etc). Yes, they say it is a bug and the only solution is to do the factory reset after the other soft reset doesn't work...which it does not. If that fails, the last and final solution is to take it to Apple or send the phone in to have it fixed which does not sound like a viable answer to me. Apple went downhill. Thanks for the feedback form, I already submitted my dissatisfaction.

Same same here! I’ve wasted countless hours that I’ll never get back all for nothing. I also submitted the feedback form venting about the issue. If it isn’t fixed soon, I’m getting an Android. My patience has worn thin.

This issue is not only hitting T mobile

we see same issue for that iOS in HONG Kong Carriers

i reported to Apple already few days ago

pls open support tickets at Apple and shout louder.

This is Priority level one bug!!!!!

Deezullram,

Reboot, go into settings, general, resets, and reset your network settings.

see if that lasts.

i will let you know you will have to enter all WiFi passwords again, but I believe this combination is working for some

Well since I manually turned off the WiFi on my Apple series 4 watch the phone will ring and the watch rings when I am away from the phone.

I have reset my network settings, erased my phone and setup as new etc etc. senior advisors know as much as we all know how to fix this.

Maldonado in my car which is a 19, the phone no longer goes to the phone page when I call someone from my phone instead of through the car with the voice assistance.

I have not a clue why a billion dollar company releases software without bench checking it first. Oh and my husband sister friends and mother have not one issue.

So, I have seen some very unusual suggestions, and the one that left me scratching my head was deleting contacts from iCloud. I don’t use iCloud, so this would not be a fix for me, but if it worked for you, great.

Now, then one that did sound like it was getting closer to the root cause is Bluetooth.

I use Bluetooth at least 5-6 times a day. Some connections are for things like the speaker when I shower, or my car system for phone calls. I also use a could different headsets as well.

Now my initial problem was no notifications, but it got to the point where I wasn’t getting audio at all on calls I answered. They couldn’t hear me, and I couldn’t hear them.

my problem was fixed after a hard reboot, and since then I am still using Bluetooth, but I am wondering if Bluetooth is not working properly and not releasing the “reservation” of a previously connected device. Like if I used a headset, and turned the headset off, but the phone acts like it’s still connected, I would lose audio for calls.

granted, this is speculation, but makes more sense than iCloud blocked contacts.

So let’s add one more step to the procedure of the reboot.

first, put your phone into airplane mode, then shut it off.

power on and make sure that you are no longer in airplane mode.

check the silent switch

check do not disturb

check volume levels

test.

I’ve tried all the solutions mentioned here and by the apple tech support rep. Nothing works. And per Forbes magazine, the problem is with the iOs 13 update that has affected millions of iPhone users

For the person that said it was mentioned in the Forbes magazine about the 13 IOS update messing up tons of the iPhones...can you say what issue this is in? I just checked the “Richest people” issue and I couldn’t find it in there.

Same here. I thought this update was going to finally get me back to normal, but all of my problems are back. I installed 13.1.3 last night, all was good for a while, but as of this morning, we are back to the phone not ringing, not vibrating, and not being able to send photos via message. Air Pods also drop in and out unexpectedly......Apple! Get your **** together! I AM DONE! My entire business runs through this cellphone......I cannot sit and wait much longer. Am I going to have to buy a Galaxy??????

For those having issues still. update - 48 hours later on 13.2 beta and my phone still works. I think 13.2 is the answer to the issue. I recommend those that still are having issues go to beta.apple.com and try the ios 13.2 beta see if it corrects your issue.

Since updating to 13.1.3, (for me anyway) everything seems to be working fine for now. My wife can get a hold of me now a lot easier. I really don’t know if this is a good thing or not. Might have to go go back to 13.1.2 lol.

I thought for a moment that the 13.1.3 update may have fixed the issue. But then notice this morning at work that my phone is receiving a call but not ringing. The LED light was blinking is why I noticed the call. After answering the call, I discovered I had missed 2 work calls earlier this morning. Very frustrating!

May try the 13.2 beta thing. Is there any downside to signing up and installing 13.2 beta?

my phone is working ok on ios13.1.2 but my apple watch is not! not working on both ios13.1.2 and 13.1.3 - very frustrating. you mentioned this updates would fix all of these but IT IS NOT! apple please fix it!

I'm starting to wonder if this issue isn't caused by AT&T's "Call Protect" app (aka Hiya). Found several of my usual callers' numbers blocked by the AT&T app for some reason. I may even delete Call Protect and see if it doesn't clear up. Missed 2 calls again today from numbers in my Contacts because Call Protect had blocked them.