iPhone not ringing after iOS 13 update

Since updating to iOS 13, my phone (iPhone XS) is sitting right in front of me on my desk and when someone calls, the phone doesn't ring or make a sound. It appears to happen when the phone is plugged in by cable to my MacBook Pro. I'm currently running iOS 13.1.2.


Any suggestions?




​[Re-Titled by Moderator]

iPhone XS

Posted on Oct 4, 2019 9:59 AM

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Question marked as Top-ranking reply

Posted on Oct 14, 2019 5:17 AM

I had the same problem and after talking to several apple reps one of them finally suggested putting the device on recovery mode and resetting it from scratch (don't use a back up, once logged in to iCloud it will retrieve most of your data, I did have to manually update my apps though). This solved my issue and my phone now rings and alerts me to texts! Apparently the software was corrupt and it needed to be removed and reinstalled (resetting it to factory settings on the cloud does not remove hardware). You will need to have iTunes on a computer, below is a link to how to set it on recovery mode, hopefully it helps some of you


https://support.apple.com/en-us/HT201263

364 replies

Oct 8, 2019 9:56 AM in response to jranck

After the latest update (13.1.2) my phone has stopped ringing for incoming calls. Tried all possible options by changing settings and even switching it off n on again. It rang only the 1st time after being switched on and then again back to no rings. It’s very frustrating when I m unaware of important calls coming in from business sources since the phone doesn’t ring at all. Seems like many other people are also facing the same issues. Please resolve this bug soon.

Oct 10, 2019 9:16 AM in response to Twelvv

How do you add the flashing light? I have the same issue.


One thing, I turned on "Silence Unknown Callers" which I thought means if the caller id says "unknown" then it will block it . That is a feature I've been waiting for / sending Apple feedback for since iOS 3!


I wonder if it actually means that it will block any caller that isn't in my contacts. That would not be the feature I was looking for. Some people might want it, though.

Oct 11, 2019 9:17 AM in response to jranck

I’ve had the same problem since the update was done a few days ago. Yesterday Apple support had me restore from backup, which didn’t work also restore my iPhone to factory settings, which did not work either. I checked the volumes in the do not disturb and all is OK just know ringtones or text tones so I am missing texts and phone calls. I’m wondering if since after you do the restore that it still loads iOS 13.1.2 and that is the problem.

Oct 12, 2019 9:40 AM in response to jranck

I’m not having the issue with my phone, but I am having the same exact issue with my iPad Pro since updating to the iOS 13.1.2. When a call is coming in it’s showing up on my iPad, but it’s not ringing when my iPad is locked and it doesn’t show up in my notifications if the call is missed. If my iPad is unlocked, then it rings, but still doesn’t show up in my notifications as a missed call. However, when someone FaceTimes me, then it does ring and shows up in my notifications. I’m glad I’m not having the issue with my phone, but when I’m home my phone is on silent mode and I rely on my iPad ringing to let me know about a call coming in. There is a major issue with the new iOS 13.1.2 upgrade.

Oct 12, 2019 11:47 AM in response to jranck

Join the club...I've restored my Iphone XR with no luck. Reset every setting prior to that point as well.

Phone worked fine up until the IOS 13 update then all kind of weirdness!

A reboot will fix it for about one phone call then it goes silent. The only good thing is I don't hear the annoying SPAM calls anymore so thanks to the Apple Quality Test team on that one.


Oct 13, 2019 10:38 AM in response to nw_hkg

So get a load of this one....after spending an hour on chat last night with Apple support I filled them in that I completed every phase of their suggestions and asked what to do next after all of there solutions did not work...they tell me to take it to BEST BUY and pay the technician according to the technician’s pay scale. Hahaha...they are trying to not accept responsibility at all for this issue. I wrote back and said this is Apple’s responsibility and many people are going through the same problems due to This lousy update. Is this absolutely amazing????? I’m calling in tomorrow this is unacceptable

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iPhone not ringing after iOS 13 update

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