shift key external keyboard whatsapp

All - I have found a workaround for this problem on my iOS13 iPhone. But you will need another device (only for the first time).

You need to:

• Load the web version of whatsapp (web.whatsapp.com) on your safari on your main device - if the bar code doesn’t show up, request desktop site on your safari (click on the aA button on left side of address bar)
• Use your other device to talk picture of the bar code display in your safari / browser
• show the picture of the bar code on other device
• On your main device, go inside setting menu of whatsapp and find the scan bar code command in the “whatsapp web” menu
• once you have scanned it, go back to safari on your main device and click reload
• you should be able to now load your WhatsApp on your safari browser, and your shift key works just fine there =)

It’s a workaround but once you get it running, it should last you for a while if you continue to use it, since the session on the browser doesn’t expire unless you clear your cache (I haven’t been able to confirm how those web sessions become expired)

hope this helps!

Also can confirm shift key works now. iOS 13.2 and WhatsApp v2.19.112

My work around is to press the F5 key which brings up the on screen keyboard and then use the screen.

(I can't believe this problem even exists)

I carry my iPad around and the only workaround is to use the browser version of WhatsApp on my iPad and avoid using WhatsApp native app on the iPhone. It’s very annoying indeed.

Apparently this may be an issue with WhatsApp, and not Apple, since the bluetooth keyboard works fine with every other app. However, WhatsApp is blaming Apple and is so far not willing to look further into the issue.

For an enormous company like WhatsApp and Facebook, it's inexcusable that this issue has gone on for this long without anyone doing anything about it.

Please can everyone raise this with WhatsApp by going to:

Settings -> Help -> Contact Us

..in your WhatsApp app to try to bring it to WhatsApp's attention?

It just emails iphone@support.whatsapp.com - but adds some extra debug info etc to the email.

We've got it raised on here with Apple but not sure if they've seen it - we need to get more people to comment on this thread.

But I would guess it's a WhatsApp problem since it only affects WhatsApp - even though they say the keyboard is handled by IOS - but at least WhatsApp need to work with Apple to work out what the issue is.

Thanks

Problem no longer occurs on my iPhone - I have iOS 13.2 and WhatsApp Version 2.19.112. I just checked today, I can use the shift key now normally.

I'm so glad I'm not the only one with this issue! It all started after iOS13 and even after the two updates, nothing changed.

The interesting part is that it only affects WhatsApp but the company has a webpage saying that the whole keyboard is managed by the OS.

Have the same issue. Contacted Whatsapp because I couldnt understand why this would be an apple issue and they told me that they do not support bluetooth keyboards, and then referred me back to apple. Hoping Apple does fix this though. I use a keyboard for all of my texting at work and home.

Apple - please fix this asap! I use WhatsApp with an external keyboard all the time so this is very annoying. I've had to go back to using the screen which is much slower (even with the new swipe keyboard - which i do like) - or use the "alt (or cmd) and shift key" workaround from tnhdang (thanks!) - but not practical for using all the time.

How was this not tested??

Please fix!!!

Standard "generic keyboard problems" response from WhatsApp:

Thanks for your message.

All components of the keyboard are controlled entirely by the iOS, including multi-language keyboards, Auto-Correction, Check Spelling, and Predictive text. These features can be turned ON and OFF in iPhone Settings > General > Keyboard. If these features aren't working, please note that this is an issue with the iOS and not WhatsApp itself.

If you are experiencing slowness in typing or changing keyboards or adding emoji, please reset your keyboard dictionary: iPhone Settings > General > Reset > Reset Keyboard Dictionary.

Additionally, to ensure optimal performance, please uninstall any third party keyboards. Please understand we can't resolve issues caused by third party applications, such as empty keyboard.

Learn more about the keyboard on your iPhone, please visit Apple Support.

If you have any other questions or concerns, please feel free to contact us. We'll be happy to help!

Pooja 

WhatsApp Support Team

I'll go back to them to ask for more help.

no fix available, as described above in the thread you can use the simple workaround F5. 2019 we can put a space craft enroute Mars but can not fix the SHIFT key in WhatsApp!

What a weird little bug to have. Also, you have the option to use What’a App Web so you can type using a web browser on your computer. In general that is what I prefer, but I like using a keyboard for my iPhone and iPad when I can’t use my computer.

Not sure why my answer is marked as solved (don't think I did that?) - as although it's a workaround it's hardly solved having to press some other keys to make it work.

Please fix this Apple/WhatsApp!!

Tried contacting Apple - they were quite helpful but just said as it wasn't an Apple keyboard they couldn't help.

What brand of Bluetooth Keyboard is everyone using?

Mine is: Arteck HB030B.

Works fine with every other app on IOS - except WhatsApp. Works fine on other devices such as my Android tablet.

I've contacted Arteck on their facebook page to see if they can help.

Can anyone recommend a bluetooth keyboard which _does_ work ok after IOS13?