Very slow first iPhone and iPad photo sync over usb-a with Catalina

I updated to Catalina last night on my iMac. Today I've tried synching my iPhone Xr and my iPad Pro via USB/Finder (separately) to my iMac and the synch is very very slow. The iPhone never finished after a few hours and I'm trying my iPad now but I don't see any progress in the changes I had made to the photos (I deleted some before I synched, but the deleted ones still show on my iPad). I do have several thousand photos. Is the Photo Cache being rebuilt or something? Should I delete that and start again? Should I sync one photo folder at a time to start with? Is there anything else I should try? Previously I had posted issues with the latest iTunes in this thread:

https://discussions.apple.com/thread/250270137

and solved that by using an older version of iTunes. I would hate to think that Catalina will be as problematic as iTunes for synching photos was before. Any help/advice would be appreciated, thank you.

iPhone XR

Posted on Oct 8, 2019 12:14 PM

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Posted on Oct 21, 2019 7:03 PM

I finally got (most of) my photos loaded... I split them into folders of 500 photos or less and processed them one at a time: I left a small (10 images) folder always on, and I'd add a new 2nd folder and let to process (by leaving most folders off, it processed in "only" 10 minutes). If they loaded okay, I backed up iPod Photo Cache to another folder. If most loaded okay and only a few were black, I moved them to a bad images folder that I don't sync. I then unchecked the new folder (leaving just the sample one) and synced again (this would just take a few seconds to send the delete command to the iPad). If the photos did NOT load okay (lots of black images), I deleted iPod Photo cache and copied the last good backup back into the main images folder. I then rebooted the Mac and iPad (rebooting the MBP is required to get images working for a while again, I don't know about the iPad).


Once I got to my iPhone X photos (.HEIC files instead of .JPG files), I never had any black images. I could have possibly processed them all at once, but I stayed to the previous method (folders of about 500 images each). Once all the photos were processed, I checked sync All folders, which took about 3 tries to get them all copied over.


(All that being said, I haven't dared sync another device with a different screen resolution and start all over again. But also, this time I remembered to back up iPad Photo Cache. (Hint: Time Machine does not back it up.).)

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176 replies

Apr 5, 2020 10:39 AM in response to EIET

EIET


Hi again - I did my initial "start from scratch" sync, then would purposely add a photo or two (to the folders on my Mac) and delete a photo or two (again, on my Mac) and sync again. The changes would be made properly to my devices.


I take a lot of photos and add to my photo folders daily, and sync quite regularly, and in just a few minutes, the changes are made. New photos sync, old ones are deleted, and edited ones sync again, just as they did a year ago.


To clarify - I only "sync again" if I have a change, either an addtion, a subtraction, or sometimes I edit photos themselves. All of these changes are now working for me.


Hope that is clear!

Oct 9, 2019 5:23 AM in response to Squiddz

Okay, I ran a first sync after installing Catalina. It wrote the Photo Database in the iPod Photo Cache 5 hours and 10 minutes after I started the sync. All my photos were already on the iPhone XS, but Catalina might have wanted to do something new. I'll try another sync tonight to confirm that it is still broken (or if it works). Only time I can do without the phone for 5 hours is at night, and there is no time I can do without the iPad for 5 hours. Dealing with the photos is bad enough, but the only way to add an audiobook is with a sync. Spending 5 hours to add a new audiobook when you are done with one is a bummer.

Oct 13, 2019 9:03 AM in response to yuppymike

I have had the same problem as all of you since a random iTunes update months ago - I had to stop syncing my phone because the 16,000 photo s would take hours; Activity Monitor checking iTunes Open Files and Ports would show it accessing the photo directories very slowly. Upgrading to Catalina didn't help at all; the only difference is now the directories show in AMPDevicesAgent, which is 100% CPU during the entire sync.


On the very first sync from Catalina to my iPhone, Finder was 100% CPU and unresponsive except for the ex-iTunes-like labels on top (General, Music, Movies, etc.), and the cooling fans were running fast. After I force quit Finder after the first sync, any sync after that makes AMPDevicesAgent use 100% instead, but the calling fans don't need to spin up. (The first sync didn't copy everything and the copied images were not in time order; after the 2nd sync they all existed and in the same order.)


A worse issue is syncing to my iPad Pro 11". On that, it replaces about 30% of the photos with a solid blank image, and used space/free space shows it not using as much space as before. A second sync made no changes, but took even longer (I think 9 hours). I changed from All folders to Selected folders and just selected 1 to get rid of the rest (I'm syncing from a data folder that has about 50 folders inside it, so those 50 are what show in the Folders section), then went back to All; after an overnight sync, it was the same as before (and it looks like the same images that were blank before are blank now, but they're fine on my iPhone 11 Pro).


I think I've tried deleting the iPod Photo Cache in that data folder before (with iTunes on Mojave) and I din't remember it making any difference; but in iTunes it would show Copying 1 of 16,000 and show progress; Finder shows nothing (once it showed a completion percentage dial next to the iPad, but usually it just shows the sync spinning circle).

Nov 3, 2019 8:28 AM in response to Squiddz

This problem has been going on for me for EIGHT MONTHS.... way before Catalina.


In fact, I even immediately remember the user "Squiddz" in this thread because he created another thread a while back. https://discussions.apple.com/thread/250270137?


To sum up quickly, I am not using Photo app. I have thousands of photos and videos on my computer in separate folders that I personally organized. I am syncing them to a 2017 iPad Pro. They are all in there now, but if I need to sync just one single picture again, that process has to literally take up the WHOLE NIGHT. It just has to read and scan everything all over again to just add one file. Before, a simple task like that took maybe 20 seconds or less.


It is beyond frustrating.


I, like others, have sent MANY notifications and requests to Apple to fix this problem.


but EIGHT MONTHS and even several updates later, the problem is still here.


Please Apple. This tiring issue really NEEDS to be fixed.

Feb 9, 2020 7:21 AM in response to W Stephen Wilson

I did it yesterday again with the newest updates installed. Still have to turn on iCloud photos on my iDevice, delete all the photos from the device, turn off iCloud photos when the device is empty (of photos), delete the Photo Cache from the Mac, then sync the iDevice over USB-A and wait for about 2 hours for all of my photos to transfer. Have to repeat the steps for EACH time I want to sync EACH device (rebuild the Photo Cache), even if I only add or subtract one photo. Needless to say, I don't do this often. Not acceptable, this!

Mar 25, 2020 2:58 PM in response to Squiddz

Yes, I deleted all pictures from my phone, deleted the ipod photo cache, and emptied the recycle bin. I synced about 30k pictures on several batches of about 5k each. The last batch sync took longer than the other cases, and when I checked, I got lots of duplicates. I can still sync more pictures in a reasonable time, but doing so can add more duplicates or even remove them. For instance, I added 5 pictures, but settings was showing I added 1,000 pictures, then I added 3 pictures and settings was showing I actually removed 1,500 pictures... this is very inconsistent...

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Very slow first iPhone and iPad photo sync over usb-a with Catalina

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