Very slow first iPhone and iPad photo sync over usb-a with Catalina

I updated to Catalina last night on my iMac. Today I've tried synching my iPhone Xr and my iPad Pro via USB/Finder (separately) to my iMac and the synch is very very slow. The iPhone never finished after a few hours and I'm trying my iPad now but I don't see any progress in the changes I had made to the photos (I deleted some before I synched, but the deleted ones still show on my iPad). I do have several thousand photos. Is the Photo Cache being rebuilt or something? Should I delete that and start again? Should I sync one photo folder at a time to start with? Is there anything else I should try? Previously I had posted issues with the latest iTunes in this thread:

https://discussions.apple.com/thread/250270137

and solved that by using an older version of iTunes. I would hate to think that Catalina will be as problematic as iTunes for synching photos was before. Any help/advice would be appreciated, thank you.

iPhone XR

Posted on Oct 8, 2019 12:14 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 21, 2019 7:03 PM

I finally got (most of) my photos loaded... I split them into folders of 500 photos or less and processed them one at a time: I left a small (10 images) folder always on, and I'd add a new 2nd folder and let to process (by leaving most folders off, it processed in "only" 10 minutes). If they loaded okay, I backed up iPod Photo Cache to another folder. If most loaded okay and only a few were black, I moved them to a bad images folder that I don't sync. I then unchecked the new folder (leaving just the sample one) and synced again (this would just take a few seconds to send the delete command to the iPad). If the photos did NOT load okay (lots of black images), I deleted iPod Photo cache and copied the last good backup back into the main images folder. I then rebooted the Mac and iPad (rebooting the MBP is required to get images working for a while again, I don't know about the iPad).


Once I got to my iPhone X photos (.HEIC files instead of .JPG files), I never had any black images. I could have possibly processed them all at once, but I stayed to the previous method (folders of about 500 images each). Once all the photos were processed, I checked sync All folders, which took about 3 tries to get them all copied over.


(All that being said, I haven't dared sync another device with a different screen resolution and start all over again. But also, this time I remembered to back up iPad Photo Cache. (Hint: Time Machine does not back it up.).)

Similar questions

176 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Very slow first iPhone and iPad photo sync over usb-a with Catalina

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.