Safari and Chrome can’t connect to the server after Catalina update

I upgraded My MacBook Pro’s operating system to CATALINA.

After upgrade, I can connect WiFi, BUT Safari or Chrome Can’t connect to the server. I can’t use internet.

How to solve this problem? Please help me !



[Re-Titled by Moderator]



Posted on Oct 8, 2019 1:27 PM

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Posted on Oct 22, 2019 5:43 PM

Hi all,


If you have tried all these things and things still don't work then you may find my experience helpful.


Upon upgrading my Macbook Pro (2012) to Catalina, I found I couldn't gain any access to the internet on Safari or use anything that required the internet, such as Mail, Skype etc... I too had a Wifi connection but no internet access. When Safari was opened, it showed an error message saying the page couldn't be displayed and that it couldn't authorise the content. I tried all methods previously mentioned and spent hours talking to Apple support and our IT department, who couldn't figure it out.


After a bit of my own digging, I found that a common problem that occurs with Macs after a Software updates is that 3rd party anti-virus software can interfere with things like internet connection. I found that my old Intego - ContentBarrier software (which I don't even use anymore, but haven't uninstalled yet) was blocking access to the internet after the upgrade to Catalina. Once I opened on the app, it asked me authorise Internet access, which restored full function of Safari and other apps. This needs to be done every time I connect to a new Wifi/turn my Mac on, I presume until I uninstall the ContentBarrier app.


I hope this helps!

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130 replies

Dec 17, 2019 5:28 PM in response to Savas44

Tried almost everything here and found out it was a proximity issue! I had no problem connecting to the wifi after updating to Catalina but when I moved to my room (probably 4meters from the router) it went bonkers. Had the patch downloaded and installed (by connecting to a LAN), it worked for 2 days then acted up again. Decided to sit close to the router just for shikks and giggles and viola, connected to the wifi with internet instantaneously.

Oct 10, 2019 1:39 PM in response to Savas44

Hello and welcome to Apple Support Communities, Savas44.


If I understand your post correctly, your MacBook Pro is connected to Wi-Fi but Safari and Chrome can't connect to the server when you try to visit websites. I’d like to help.


Follow the steps in this article:


If Safari doesn't load a page or webpage items are missing


Let us know if that resolves this issue for you. 


Thanks for using the Apple Support Communities. Take care.

Oct 27, 2019 5:21 AM in response to Xboater

The only way it worked for me was to boot in safe mode the establish the connection and reboot. Seems like you may have to do this for every new network you attempt to join . A secure network that requires password access works fine! Anyway there was a patch released couple of days ago, I installed it hopefully would not have to do the safe mode anymore

Dec 1, 2019 10:21 PM in response to jackvinson

Hi, none of the solutions worked for me but I found this method here https://poweruser.blog/macos-catalina-wifi-issue-captive-portal-broken-45610cc016b5

Basically you navigate through finders following this path  /System/Library/CoreServices/Captive Network Assistant.app/Contents. In my computer, once i found the Captive Network Assistant.app, I had to disconnect first from wifi, re-find whatever public wifi I was trying to join, and while my wifi icon is flashing I click on the Captive network icon repetitively to time it's opening with the connection of wifi. It might take a few seconds but then the login popup should come up if you timed it correctly. It has worked for me with different public wifis so far.

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Safari and Chrome can’t connect to the server after Catalina update

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