You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari and Chrome can’t connect to the server after Catalina update

I upgraded My MacBook Pro’s operating system to CATALINA.

After upgrade, I can connect WiFi, BUT Safari or Chrome Can’t connect to the server. I can’t use internet.

How to solve this problem? Please help me !



[Re-Titled by Moderator]



Posted on Oct 8, 2019 1:27 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 17, 2019 11:00 AM

Hello, please see my post here:

https://discussions.apple.com/thread/250713004


Please try to reboot your MacBook into Safe Mode (holding the shift key on boot). If the Captive Portal appears it is likely a 3rd party application that is interfering with the Network Stack.


When you reload you PC back into Normal Mode you should be connected, however that doesn't necessarily mean it is fixed. This is because you have just gone through the captive portal process i.e. Accept T&Cs in Safe Mode for that day. Then after a certain period the Captive Portal may expire your session. you will need to complete the Captive Portal process again and hence it will no longer work.


So the real fix is check for applications installed that could interfere with the Network Stack such as a VPN client i.e. Cisco VPN Client or even possibly an Anti-Virus Scanner.

Similar questions

130 replies

Nov 12, 2019 6:59 AM in response to Savas44

THIS WORKED FOR ME. VPN UNINSTALL.


Had similar issue. After considerable troubleshooting and two Catalina re-installs I still would randomly loose my internet connection although I could still connect to my network via wifi and ethernet.


Had a brainstorm when on the line with an Apple senior advisor that my networking issues possibly were being caused by my VPN. The Apple tech did have instructions to remove VPNs from the system in his troubleshooting guide.


Completely uninstalled IPVanish VPN with this link; https://support.ipvanish.com/hc/en-us/articles/360000668874-Clean-Install-of-IPVanish-on-macOS.


But because I was unable to connect to the Internet with my MacBook Pro I downloaded the uninstall on my iPhone and then Air dropped the uninstall onto my MacBook Pro to run it.


Reinstalled IPVanish and a week down the road everything still seems fine. Fingers crossed and hope this helps for others..

Nov 15, 2019 8:21 AM in response to missaveda

Here's the solution to my problem, thanks to Apple Support. It was not Catalina. It was Malware installed probably through a Flash update in October. First, download Malwarebyte. It's free and it will find malware on your mac and delete the files. There was one file it could not delete so the Apple Support guy had me physically delete it.


I first noticed the problem when Google Earth Pro could not connect to server and would not boot. Then I had intermittent problems accessing the internet and using email.


What the malware did was to check a setting in Proxies in the Network Preference pane. None of those boxes should be checked. What this did was essentially hijack any use of the internet, even though the Network pane said that the Ethernet and Wireless connections were fine.


To fix that get into the Network Preference pane (in System Preferences). Click Advanced. Then choose Proxies. None of those "protocol" buttons should be checked. The malware kept on rechecking "SOCKS Proxy". Unchecking it works, but if you don't delete the Malware file when you restart your machine it will be checked again.


Anyway, everything is fine now for me.

Nov 21, 2019 9:07 PM in response to srisundar

Just in case the last few posters did not read my response from several days ago, this very problem I resolved with the help of Apple Support. It had nothing to do with Catalina. It had to do with malware that was hijacking by internet connection. To check if this has happened to you, open System Preferences, Network. Click "Advanced" and then choose "Proxies". If SOCKS Proxy is checked (nothing should be checked unless you have specifically checked something), you have malware that is redirecting. You can fix that by unchecking SOCKS Proxy. But it will reassert itself when you reboot.


So, to stop that from rehappening, run Malwarebytes (free software), and keep on rerunning it until all the malware is deleted (it will list what it deletes, but sometimes finds more on rerunning). By the way, doing this also resolved my problem of Safari search engine (which should be google) being redirected to Yahoo search.

Nov 22, 2019 7:35 AM in response to brody_j_tan

I had the same problem after dealing with Apple support the first time they eventually walked me through the deleting the wifi and re-adding it after a pram clearance. This only worked for a short period of time, about a week later it was failing every hour. The next time I got someone competent at Apple support and I was instructed was to do a re-download and install of Catalina because he determined it was a corrupted file. After going through that OPT CMD R experience and reinstalling the OS it has been solid and working at maximum speeds. I would suggest doing a reinstall immediately.

Dec 1, 2019 10:21 PM in response to jackvinson

Hi, none of the solutions worked for me but I found this method here https://poweruser.blog/macos-catalina-wifi-issue-captive-portal-broken-45610cc016b5

Basically you navigate through finders following this path  /System/Library/CoreServices/Captive Network Assistant.app/Contents. In my computer, once i found the Captive Network Assistant.app, I had to disconnect first from wifi, re-find whatever public wifi I was trying to join, and while my wifi icon is flashing I click on the Captive network icon repetitively to time it's opening with the connection of wifi. It might take a few seconds but then the login popup should come up if you timed it correctly. It has worked for me with different public wifis so far.

Dec 11, 2019 6:10 AM in response to Tintininapple

My problem is intermittent and can be temporarily cleared by disabling wifi and re-enable it. However it returns. Have tried to re-create location, safe boot, renew DHCP in trying to resolve the problem.


When problem occur, app cannot connect to the internet but the wifi logo indicate it is still on. A closer look on the network configuration shows the network mask had been changed from


xxx.xxx.240.0 to xxx.xxx.0.0


Hopefully someone can identify the issue more closely based on this information.


Renewing the DHCP lease does not resolve the problem. The hardware configuration is as follows


MBP mid 2014

Cisco wifi running WPA2 Enterprise




Dec 17, 2019 5:28 PM in response to Savas44

Tried almost everything here and found out it was a proximity issue! I had no problem connecting to the wifi after updating to Catalina but when I moved to my room (probably 4meters from the router) it went bonkers. Had the patch downloaded and installed (by connecting to a LAN), it worked for 2 days then acted up again. Decided to sit close to the router just for shikks and giggles and viola, connected to the wifi with internet instantaneously.

Dec 17, 2019 11:12 PM in response to Tintininapple

Update :


After repeated calls to Apple Support, I elected to re-install Catalina..


Although I could not connect to any websites via Safari prior to the re-install, I was still able to connect to the App Store, from which I re-installed Catalina.


Following the re-install, I was once again able to access the internet via Safari, with no issues.


Again, it appears that the source of these internet connectivity issues with Catalina are varied, as are the remedies.

Safari and Chrome can’t connect to the server after Catalina update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.