Safari and Chrome can’t connect to the server after Catalina update

I upgraded My MacBook Pro’s operating system to CATALINA.

After upgrade, I can connect WiFi, BUT Safari or Chrome Can’t connect to the server. I can’t use internet.

How to solve this problem? Please help me !



[Re-Titled by Moderator]



Posted on Oct 8, 2019 1:27 PM

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Posted on Oct 22, 2019 5:43 PM

Hi all,


If you have tried all these things and things still don't work then you may find my experience helpful.


Upon upgrading my Macbook Pro (2012) to Catalina, I found I couldn't gain any access to the internet on Safari or use anything that required the internet, such as Mail, Skype etc... I too had a Wifi connection but no internet access. When Safari was opened, it showed an error message saying the page couldn't be displayed and that it couldn't authorise the content. I tried all methods previously mentioned and spent hours talking to Apple support and our IT department, who couldn't figure it out.


After a bit of my own digging, I found that a common problem that occurs with Macs after a Software updates is that 3rd party anti-virus software can interfere with things like internet connection. I found that my old Intego - ContentBarrier software (which I don't even use anymore, but haven't uninstalled yet) was blocking access to the internet after the upgrade to Catalina. Once I opened on the app, it asked me authorise Internet access, which restored full function of Safari and other apps. This needs to be done every time I connect to a new Wifi/turn my Mac on, I presume until I uninstall the ContentBarrier app.


I hope this helps!

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130 replies

Oct 24, 2019 7:52 PM in response to Savas44

I’m having this issue as well on any public WiFi that has a capture page for authentication.


the “create new network” method didn’t work.

rebooting into safe mode gave me the capture screen to log into the WiFi, then restarting normally worked as well.


there appears to be something preventing captive screens from displaying, AND I can’t even connect by navigating to the connection screen manually (often going to the routers IP address triggers the log in screen). This is inhibited entirely somehow and I don’t know what it is.


I have 0 antivirus of firewalls installed other than what is built into the system settings. I have a Vpn but is does not open or block traffic on system launch. So I don’t know what is triggering this behavior on Catalina.

Oct 28, 2019 5:11 AM in response to Savas44

There is a detailed discussion from PowerUser.blog on the situation and he provides a solution that has worked for me and another colleague. https://poweruser.blog/macos-catalina-wifi-issue-captive-portal-broken-45610cc016b5


I also noted that a number of suggestions talk about removing entries from /Library/LaunchAgents and /Library/LauchDaemons - in both instances where I looked at this, I found (and removed) remnants from old applications sitting in there. I don't know if that fixed anything or not, but it can't hurt to get rid of old junk.

Oct 28, 2019 2:04 PM in response to Kathyia

I took my machine in to the apple shop. After half an hour of trying various fixes, all to no avail, I had to wipe my data and my hard drive and reinstall. So, get into safe mode and use erase. I didn't have too much vital data, and of course even though I HADN"T BACKED UP, my Appleid retrieved my photos and calendar. I don't know why I'm grateful, I lost stuff, and it was their IOS that caused it.

Nov 5, 2019 10:31 PM in response to mjhar

Unfortunately I still do not get the 'Captive' sign-in boxes appear - so have to restart in Safe Mode; join then restart in Normal. If you lose connection during the day you have to do the same thing - and is a waste of time an VERY annoying. This has now been going on for about a month - you would have thought it would be quite easy to resolve - but apparently Apple are quite happy to let their customers suffer

Feb 16, 2020 9:16 AM in response to CD016

Apple’s solution was for me to ultimately bring my computer to an Apple certified repair shop. I didn’t have the time to do this so I completely erased my iMac in recovery mode & started from scratch, reinstalling everything all over...not from backup. Whole process took about 6 hours. We will see if this works when Apple pushes out the next OS update.

Oct 30, 2019 1:59 PM in response to Savas44

I've been having this problem for a while and none of the suggestions here or on Reddit helped. I finally got tired of using hotspot, so I got help by chatting with Apple online. The lady helping me had me download https://www.malwarebytes.com/ and do the scan for free. It found 6 "threats" on my macbook and deleted them. No idea what they were so clearly they weren't important. It told me restart my macbook, so I did, and now my internet works again. Try it! This is the only thing that worked for me.

Oct 25, 2019 1:14 PM in response to Savas44

Initially couldn't connect to WiFi after installing Catalina. I discovered that moving my MacBook Pro closer to the modem/router in my apartment allowed me to successfully connect to WiFi. I installed a WiFi repeater in the room where I usually use my laptop and that allowed me to connect the laptop to WiFi. I suspect Catalina impacts WiFi card because I didn't experience the same problem with a desktop computer located in the same room running El Capitan.

Oct 28, 2019 1:56 PM in response to Savas44

Creating a new network location worked the first time I did it. But now, I have the same problem again: I am connected to the WiFi but have no internet. I deinstalled Cisco any connect to no avail. I started in safe mode and even then, I hadn’t any internet. It does this with all kinds of networks. At home, at the coffee shop etc. After the third restart and the third time creating a new network location, it might or might not work. No idea why. This is extremely frustrating.

Oct 31, 2019 4:55 AM in response to dlp1951

I am noticing that many people are experiencing various problems with Catalina macOS 10.15.1 (19B88). I can connect to internet but it is disturbingly slow as is my whole computer. I saw a post having to do with malware and tried that, malware was found but removing it did not solve my problem. Restarting in Safe Mode and then restarting in normal mode helped with the computer speed and internet speed, but still not as quick and reliable as before this latest update.


When Catalina 10.15 came out, I did not have any problems. It was only when I upgraded to 10.15.1 that this problem occurred. Based upon the number of people who are on this discussion string I am totally surprised and disgusted that Apple released this latest update with this latest software glitch. My MacBook Pro using Catalina 10.15 works fine, thank goodness. I am totally disappointed with Apple for allowing something like this to be distributed to the general public. Their Beta test base must have been very small

Nov 10, 2019 3:17 PM in response to wastingtme

I upgraded to Catalina three weeks ago, and have been without reliable internet ever since. I have tried clearing out the LaunchAgents and LaunchDameons, creating new Locations, playing with the DNS settings, and everything posted here. The one thing that works sometimes is switching Wi-Fi networks; that said, doing so works only for a minute or two. Some process seems to lock up the internet after that. I have sent the Apple engineers two 300+mbyte logfiles, but they have offered only the suggestion of removing a couple plist files.


Apple has done a terrible job with the Catalina rollout, and I am stunned that they cannot resolve the issue. Mine is a pretty vanilla setup, so I imagine that thousands of others are having the same problem.

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Safari and Chrome can’t connect to the server after Catalina update

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