Mac Os Catalina do not sync photos with iOS Devices

I just noticed that there are 2 discussions which deal with the same problem, I have been kinda busy in the other one.

Here is the link: https://discussions.apple.com/thread/250716061?page=1

We need to do more than write in this discussion forum.

We need to post problem reports. Here are the links for two Categories which fit our issue:

• macOS (I use Feedback Area which includes Finder): https://www.apple.com/feedback/macos.html
• Photos: https://www.apple.com/feedback/photos.html

I am posting a problem report in each category every day

Please use these links to report the issue

@wxlee: I did reinstall the upgrade but it did not solve the issue.

I posted 2 problem reports again today in each category (photos & MacOS) and included the links to both discussion threads abut the problem, so they do not have to use Google :-)

So sick of this, I love Apple I do, I have all their products and this is just getting frustrating, actually infuriating. I just wanted to move my camera roll over now on Catalina and went to sync and nothing then I decided I’ll try to use photos folder with no luck and back to the photos app. Now I cannot get any of my photos back on my phone. Apple this is just ridiculous. For the first time I’m considering moving somewhere else this has been months of not being able to sync photos from my Mac to my phone with ease and now it’s worse with the update. Thanks for the frustration. And nothing is being done. I don’t want to use the cloud for my personal photos and your trying to force it apparently.

I am reporting this every day to Apple, using the MacOS link.

I'm not using the Photos link because I haven't ever used the Photos app.

I hope that everyone reading these threads reports it as well. There are millions of Apple users, we are a very small percentage of them but I hope they listen to us!

Thanks for these two links, I have sent in messages on both. Yes the same as others here that once Catalina was installed all my photo folders on my iPad were wiped plus I cannot synch music either. I too have spent hours on the phone to 'techies' at Apple as late as Saturday who claimed to be unaware of this issue, I await some kind of repair ..........................

Hi all

in this location: /Users/xxxxx/Pictures/Photos Library.photoslibrary/iPod Photo Cache/ I found this file: Photo Database

This is its content (replaced my username with xxxx):

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

/Users/xxxxx/Pictures/Photos\ Library.photoslibrary/iPod\ Photo\ Cache/Photo\ Database ; exit;

xxxxs-iMac:~ xxxx$ /Users/xxxx/Pictures/Photos\ Library.photoslibrary/iPod\ Photo\ Cache/Photo\ Database ; exit;

-bash: /Users/xxxx/Pictures/Photos Library.photoslibrary/iPod Photo Cache/Photo Database: cannot execute binary file

logout

Saving session...

...copying shared history...

...saving history...truncating history files...

...completed.

Deleting expired sessions...30 completed.

[Process completed]

Could someone check if you have the same?

Anyone know what it means? The link suggest to change the interactive shell, but I am hesitant to do so.

it is very easy! uncheck the photos from the cloud from iCloud preferences and from photo app preferences and restart.Then check them again and here you are. The photo app synchronise the photos from iCloud.

Ok to be sincere, took me half day to find the solution. Enjoy!

Thanks for your input and I'm sure you are correct, however the issue in this thread is not with iCloud syncing but with syncing only some selected albums on a mac via direct usb connection to an iOS device

I have noticed another thing about the Albums that do Sync on your iphone or iPad. If you select any of the Photos in "From My Mac" that have been Synced to your iOS padOS device and try to select them to be a Wallpaper, send them to the Files app or attach them to a messaging app,notes or email it completely crashes the Photo's App. Anyone else experience that too?

That's right - I know I've said this already but I had to "downgrade" to an earlier version of iTunes and was able to sync just fine after that in Mojave.

I'm experimenting now with sync (was able to do about 25k of photos in almost 12 hours yesterday - made a few changes to test, and now nothing's changing (so I'm confirming what you said above). Totally unacceptable.

I've reached out to a journalist who writes about Apple, so am hoping for some info in the near future.

I just had a long call with 2nd level support of Apple. I have taken him thru all examples of what works and what not (at least on my PC. He confirmed, that this case will be escalated to engineering. I will get a callback on Friday morning.

Will keep everyone posted.

Apple,

Please, please fix this problem. I really need to be able to organize photos and videos on my MBP into specific folders and then sync those folders to my iPhone accordingly, as I have done for many years until Catalina came out. This is definitely a Catalina OS problem. Please fix this problem ASAP. I am a loyal, committed Apple customer, but this problem is EXTREMELY frustrating.

Please get this fixed ASAP!

Thanks much Marcus for sharing your experience. Just to make sure I understand you, you deleted the folder "iPod Photo Cache" from your Mac HD, which is under Pictures -> Photos Library. You then reconnected the iPhone via USB cable and synced. This resulted in albums that were under various folders in Photos on your Mac correctly synced to your iPhone? BTW, I couldn't go directly to that subfolder using Finder. I had to search for it first, then right clicked and selected "Open in New Tab". Thanks again.

For my last 6 months on Mojave, I reverted back to an older version of iTunes, and my syncs were very fast, like in years past. Sigh, the good old days...

Anyway, I have no doubt that whether you take the step on your i-device first, or delete the photo cache on your Mac first, you'll still get the same results. 😀 A slow sync but nowhere near as slow as if you leave your i-device connected to your Mac to do the deletions (took me 9 hours with 30k photos doing it that way).

ErnoidHK88

Hi - am so sorry I did not keep track of which version I used. I had the latest version installed and ALSO installed an older one (I used my Time Machine backup for the installation) and had both versions on my machine at the same time. I had no issues with that (I hadn't done that with any other software before).

However I looked back at the thread I posted some months ago with a similar issue (iTunes not synching) and someone posted that they used this particular version:

iTunes 12.9.2.5 (build 06/11/2018)

Old thread here:

https://discussions.apple.com/thread/250270137?page=4

so if you have a way to get that, go for it. I don't think my version was quite that old but am not sure.

You do realize this is only for Mojave, I hope - you can't run iTunes on Catalina at all (to my knowledge - at least I could not).

Best of luck!