Hotspot connects but no internet

iPhone 8 13.1.2 - my hotspot doesn’t have internet even though I do actually have LTE or it is connected to WiFi. My PC will connect to hotspot, but has no internet. I can use my phone to surf the web fine.

I have reset network settings twice, turned cellular data off/on, no cellular updates or iPhone updates are available.

This worked perfectly prior to update to 13.1.3.

iPhone 8 Plus

Posted on Oct 9, 2019 12:02 PM

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Question marked as Top-ranking reply

Posted on Oct 25, 2019 3:01 PM

1) Reset network Settings on iPhone: Settings > General > (scroll down) Reset > Reset Network Settings (this will reboot the phone, & rename it to “iPhone”)

2) Rename the iPhone after reboot: Settings > General > About > Name (use something less generic)

3) Change the Hotspot password: Settings > Personal Hotspot > Wi-Fi Password


On a Windows (7) computer (Windows 10 is slightly different):

4) Right click the network icon in the system tray > “Open Network and Sharing Center” > “Manage wireless networks” (Google will show you how to get here in Win 10)

5) Remove ALL instances of iPhone hotspots you see

6) Enable & connect to the iPhone hotspot


While connected to the iPhone Hotspot:

7) In the Network and Sharing center, in the “view your active networks” section; click the network (blue text, something to the effect of…) “Wireless Connection (iPhone)”

8) You’ll see that IPV4 shows “no internet”, while IPV6 shows “Internet”

9) Open an elevated command prompt (run as admin)

10) Run the following commands (do not reboot as suggested by the CMD);

netsh winsock reset

netsh int ip reset

ipconfig /release

ipconfig /renew

ipconfig /flushdns

11) Same as step 7, only now you should see that both IPv4 & IPv6 are pulling IPs, & have internet.


54 replies

Nov 21, 2019 11:31 AM in response to Researcher1VAL

I work in tech support, & have seen nothing but problems with the 13+ iOS updates. I have few people that report the same thing as you, where I fix the issue with what I've posted previously, only to have the issue persist after some time (usually a day or two).


I really wish Apple would get their **** together with the 13+ ver of iOS.


All I can tell you is that I do not know waht the resolution is (other than getting an Android), but to put a bandaid on it you can use;

ipconfig /release

ipconfig /renew


That will at the least make it work until it doesn't again.... :/

Dec 17, 2019 9:38 AM in response to Chel0905

What you want to do is renew your DHCP IP address on the Chrome books. I don't know how to do that, but I'm sure Google can help you with that.


Google this (or something here about); Chrome book renew DHCP IP

Feb 23, 2020 6:52 PM in response to BillPosterswillBprosecuted

My bet would not be on OSX. I have multiple users all on Win7/Win10 that have the same issue. If you can look at the network setting in OSX I'm also betting you'll find that you're getting a valid IPv6, but not IPv4. This is purly an iOS thing, I've found nothing that will keep it reliable for more than a few days then I ahve to have my users use ipconfig commands to get a valid IP.

Feb 17, 2020 10:23 AM in response to madavi288

You need to open a command prompt in Windows, or a terminal in Mac or Linux.

The commands I explained are only for Windows.

You will have to Google for any other OS.

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Hotspot connects but no internet

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