PDF’s not opening in iOS 13.1.2

Ever since I’ve updated to iOS 13 PDFs in mail attachments do not open. When I tap on them as before I get a pop-up menu asking me if I wish to save it or some other option.


What happened to the functionality of just tapping on the PDF and having an open within the email attachment?


I have noticed that the icon that represents the PDF no longer says PDF on it it is simply three horizontal lines on the icon. Perhaps another app has taken the place of the PDF reader that is built-in to Apple mail on the iPad. Any idea what app uses three horizontal lines on it’s a icon?


Any help would be appreciated.


Thank you,


Posted on Oct 10, 2019 9:16 AM

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Posted on Oct 17, 2019 6:53 PM

Got it. In my case (or cases, as I had the issue on my iphone and ipad), it was winzip. Deleting that app (which I don't use any more) cleared up the problem.


Maybe it is a good idea to delete all apps that I don't use.


88 replies

Nov 5, 2019 1:29 AM in response to supportme2

My wife receives regular PDF's from her Father's nursing home, when she updated to IOS 13.2 (iPad pro) the None of the PDF attachments display correctly. We do not have the Alibaba or Win Zip apps. She has airdropped the PDF to my iPhone 6 plus which has 13.2 as well, same issue. Works ok on my 8 Plus running IOS 12.4.1. It seems to me that Apple need to do some more work on this to sort this issue. Hopefully sooner than later.

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PDF’s not opening in iOS 13.1.2

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