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supportme2 Author

Level 1

17 points

PDF’s not opening in iOS 13.1.2

Ever since I’ve updated to iOS 13 PDFs in mail attachments do not open. When I tap on them as before I get a pop-up menu asking me if I wish to save it or some other option.

What happened to the functionality of just tapping on the PDF and having an open within the email attachment?

I have noticed that the icon that represents the PDF no longer says PDF on it it is simply three horizontal lines on the icon. Perhaps another app has taken the place of the PDF reader that is built-in to Apple mail on the iPad. Any idea what app uses three horizontal lines on it’s a icon?

Any help would be appreciated.

Thank you,

Posted on Oct 10, 2019 9:16 AM

Top-ranking reply

supportme2 Author

Level 1

17 points

Posted on Oct 11, 2019 10:09 AM

I figured out the issue on my iPad. This may or may not work for you. I began selectively deleting apps one by one thinking that one or more apps was acting as some kind of default pdf reader and causing the issue related to not being able to open or read PDFs. When I deleted the Alibaba app, don’t ask me why, I was able to download and open pdf’s again. This issue may or may not be singular to that particular app, but so far that seemed to fix the issue. Other apps might cause this too. I don’t know. Hope this helps.

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88 replies

Nov 12, 2019 2:56 PM in response to supportme2

I was having the same issue on my iphone. Deleting the Alibaba app allowed me to view the PDFs in Mail.

Thank-you so much for providing the solution.

JSTVAR

Level 1

4 points

Nov 18, 2019 10:56 AM in response to supportme2

Up graded to 13.2.2 and have the same issue. I don’t have the alibaba app and deleted pretty much everything. Still can’t open pdf or xlms. Any new suggestions out there?