Dock not working after upgrade

Since I’ve updated to iOS 13.1.2 for my iPad Pro, some of the apps in the dock won’t work. I can reopen them on the main screens, but not when using the dock. I’ve never had trouble accessing these same apps from the dock before. Is anyone else having this issue, and do you have any idea how to fix it?

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi, Cell

Posted on Oct 10, 2019 1:44 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 15, 2019 5:55 AM

This seems to be a frequently reported issue following update to iPadOS.


Assuming that the Apps with which you have difficulty are not in need of a compatibility by the respective developer, usual a simple restart of your device will clear to problem.


Sometimes, with third party Apps, I have found it necessary to delete and reinstall the App to clear the problem.


Hope this helps.

59 replies
Question marked as Top-ranking reply

Oct 15, 2019 5:55 AM in response to Knitnurse69

This seems to be a frequently reported issue following update to iPadOS.


Assuming that the Apps with which you have difficulty are not in need of a compatibility by the respective developer, usual a simple restart of your device will clear to problem.


Sometimes, with third party Apps, I have found it necessary to delete and reinstall the App to clear the problem.


Hope this helps.

Oct 20, 2019 1:55 PM in response to Knitnurse69

I have exact problem. Found it can be temporarily resolved by settings>general>reset all settings. This moves all your apps around and out of folders, so you then need to re-arrange back to where they were. However, the problem recurs. If you hover in recent apps, the ones that work appear to have a shortcut to the app with share app name whereas whereas the ones that don’t open have share null. i.e. the shortcut is missing. Apple problem that will hopefully be fixed.

Nov 2, 2019 5:30 PM in response to Knitnurse69

I had this problem on my iPad Air 2

I found going into “settings” - “general” - “mulititasking & dock” and switch off the “show suggested and recent apps”.

go back to your home screen and you will notice the “recent apps” are missing off the Dock.

open a couple of apps from the home screen, they will not appear in the dock. Then go back to settings and switch the “show suggested and recent apps” back on, open a few apps and the should start to appear in the Dock and you can now launch them from there.



Oct 29, 2019 3:56 AM in response to critters911

Outside of the Developer community, there are two fundamental mechanisms to report issues to Apple. The first is to use the Apple Feedback channel:

https://www.apple.com/feedback/ipad.html


Filing a report via “feedback” is very unlikely to receive a response - but we are led to understand that all reports are logged.


Your second path to report issues is to open a case with Apple Support directly - using the “Contact Support” link at top-right of this page.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dock not working after upgrade

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.