Occasionally, not always, after the Catalina upgrade, whenever my macbook sleeps, I lose the keyboard and the touchpad.
I must use my fingerprint to log in and once I do, I have no touchpad nor keyboard. I need to reboot everytime this happens.
Ok, I can confirm that 10.15.5 released today does not fix this issue.
For all the troubled souls like myself in this forum and beyond, here is a temporary workaround I figured out yesterday to get this gremlin out of your sight, until Apple officially fixes this.
Since the bug only occurs when Wi-Fi is on, we can create a process that automatically turns off Wi-Fi upon sleeping and turns it back on from waking up.
Copy this line to Terminal and hit Enter.
/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install.sh)"
brew install sleepwatcher
to install Sleepwatcher.
touch ~/.sleep && chmod 700 ~/.sleep
touch ~/.wakeup && chmod 700 ~/.wakeup
For .sleep
#!/bin/bash
networksetup setairportpower en0 off
For .wakeup
#!/bin/bash
networksetup setairportpower en0 on
cp /usr/local/Cellar/sleepwatcher/2.2.1/*.plist ~/Library/LaunchAgents
launchctl load ~/Library/LaunchAgents/de.bernhard-baehr.sleepwatcher-20compatibility-localuser.plist
Now everything is set, go on and close the lid, wait awhile and reopen it, notice the Wi-Fi icon is off and quickly turns back on.
Although this is not the most elegant solution, it eases me from the paranoia that makes my blood frozen every time I suspect to see a yet again frozen computer. A moment of idea and inspiration just can't wait an extra 15 seconds.
I'm not an expert in these, if anyone would spot a mistake or suggest a better solution please post here, thank you.
I learned from these sources:
https://www.kodiakskorner.com/log/258
https://gist.github.com/ziadoz/7bddcf346adb89da1e990126c9f82429
https://github.com/wujunchuan/wujunchuan.github.io/issues/9
I can confirm that this is related to WiFi configuration.
I recently, 2 months back got my top case replaced because of a dead battery out of the box. After that I started experiencing this issue. Randomly it occurs where the keyboard and trackpad is not recognised.
I thought it was a faulty replacement from the service centre but then going through the comments here, it turns out to be very common issue. So I can affirm that its not an hardware issue at all.
I did a test where I just downgraded to Mojave and the issue still persisted. This also justifies some users having the same issue for different versions of MacOS as seen in previous posts. So I'm pretty sure this is a legacy bug which apple never responded to.
As to how I affirmed its a bug related to wifi, I too have shifted to my native due to current pandemic and I am using a dedicated SIM activated hotspot which acts like a router. It stays active all the time and my mpb is connected to it always. I suffered keyboard/trackpad freeze only with this network and never ever I had this issue with my original home router.
So apple has screwed up big time.
I will try to pin point the exact issue by comparing the configurations of these two networks. Hope a specific config can resolve our issue.
Buy a $2000+ laptop and debug problems yourself. Look how the turntables.
I think Big Sur fixed it for me. So far, anyway. I did the post above about the "Bounce Wi-Fi" button work-around for Catalina. I have HughesNet (satellite, huge latency) which caused the freeze-after-sleep problem often. I'll post back if Big Sur turns out not to have fixed it. But so far, so good.
R3BOOOT, does it work better with mesh network?
For me (without mesh network), it only works without issues when WiFi module is off in my MacBook before it goes to sleep.
I didn’t use vmware. Turning off WiFi works for me as well. I would assume this is a WiFi related bug rather than vmware related
I believe no solution so far. To me disable VPN before sleep looks promising and I have no problem past weeks but statistics is shot and single user/setup
Apparently not. According to the comment before yours, the forthcoming update still doesn't have a fix. Let's keep pounding Apple at https://www.apple.com/feedback/macbook.html !
Also, please remember to report this bug through the official website: https://www.apple.com/feedback/. Apple will not read the forum, so this website is the only way to be heard by them.
No apple engineers don't check this forum, this is a user community to help each other and vent our frustration. Try https://feedbackassistant.apple.com/
An authorised but independent service suggested replacing the tape connecting touchpad to the main board. Next week I’m getting it replaced so we’ll see if it helps.
Try it using your phones WiFi hotspot. Connect your macbook to your phones hotspot, put the MacBook to sleep, switch off your phone’s hotspot and then wake up the MacBook.
I've not heard of anyone having to restart, but some have had seriously long delays waking. Let it go for a couple minutes just to make sure (if you already haven't.)
back from apple store. they know about it. future catalina updates will not fix it. there will be a firmware update for some macs in the future.
Your MacBook is saving power when sleeps
or maybe the Touch Bar Engine failed
try reinstalling macOS by pressing command+r during boot up
I have the exact same issue and I am POSTIVE it is not a hardware issue because I actually had to return my MacBook THREE times and exchange it for a new one because we though it was a hardware issue. It is not and Apple is IGNORING this issue completely which is honestly VERY ANNOYING. Nothing I tried seemed to work.
Same issue here. I'm commenting so that, maybe someday, Apple will notice and put someone to work on this...
MBPro 2019 and latest Catalina. I also run VMWare Fusion but I don't know if every time it's happened VMWare was running. My touchbar still works after waking from sleep, but the keyboard doesn't work (and keeps non-illuminated) and the touchpad doesn't work either. The taptic feedback does, though (??)
Tried resetting PRAM to no avail.
Only solution for now is to hard power off and on again. Just terrible.
Keyboard and touchpad lost after sleep
