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Keyboard and touchpad lost after sleep

Occasionally, not always, after the Catalina upgrade, whenever my macbook sleeps, I lose the keyboard and the touchpad.

I must use my fingerprint to log in and once I do, I have no touchpad nor keyboard. I need to reboot everytime this happens.

Posted on Oct 10, 2019 2:08 PM

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Posted on Jan 18, 2020 7:34 AM

I have the exact same issue and I am POSTIVE it is not a hardware issue because I actually had to return my MacBook THREE times and exchange it for a new one because we though it was a hardware issue. It is not and Apple is IGNORING this issue completely which is honestly VERY ANNOYING. Nothing I tried seemed to work.

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282 replies

Apr 20, 2020 2:01 PM in response to servo186

have same issue on my mbp mid 2012 with catalina, this happens just when awake... somethimes need a minute to keyboard and touchpad works again, sometimes never work... need to turn off and turn on again... i'm using safe sleep because (another issue i had) is if put to sleep and it is ac connected, at any random moment at night it wake up and never sleep again due the energy config i had that when in ac, never sleeps.... really a big annoying problem that never had with my old window notebook....

Apr 26, 2020 12:06 PM in response to servo186

mine does that as well, but it is not a Catalina upgrade, it is a NEW 16" MBP running Catalina (of course). I notice that if you wait for a long time (varies) it will finally connects to the KB/M but not after posting a "no bluetooth keyboard found" warning pop-up.


on a side note, it is very frustrating that I cannot boot my new MBP with my slightly older OS. it certainly is worth mentioning that Apple could fix this easily.

May 14, 2020 9:48 AM in response to servo186

I have this exact same issue on my Macbook "Pro" 2018 touchbar with the latest Catalina version. I just reinstalled the OS and didn't even installed any program or application. After a few hours, the problem appeared again. Can't believe that a 3000$ laptop is having this kind of issues!! Already filled up the feedback report and I'm going to publish this on social media. Let's see if that makes Apple react.

May 20, 2020 8:56 PM in response to thinman.

I haven't had the issue for a couple of days. Although my laptop seems to be suffering from nightly rebooting errors.


Is it software that we all share? I mean nonapp store stuff that is causing it? I am using an airbook 2020 i5 and a macbook pro 16 2019. ONly using one blue tooth device (Jabra MOVE v2.5.0 headset)


I have the following installed that might be non-app store (actually some are):


Zoom

Wechat

URL shortener

Turbo Boost switcher pro

Toothfairy

There

Teamview

speed test

Sophos

Skype

Pock

PDF editor 6

Parallels toolbox

Parallels

Onedrive

Nordvpn

Nightowl

Microsoft suit including Teams

Macupdater

MAc fan control

Intel Power gadget

Grammarly

Chrome

Gemini 2

Folx

Enolsoft pdf password remover

drop over

discord

Clean my macx

Bartender 3

BAck up and sync

Audacity

AStrill VPN

Annotate

Android File transfer

Amazon photos

Alfred


One of these perhaps?

May 21, 2020 8:47 AM in response to mallow_pl

Oh, in the feedback area. I was referring to this discussion. Hmm. I have no idea how that info would be accurate. They'd have to parse everyone's comments on the feedback form to match them all up because there's no option for "trackpad delay after sleeping" option on the drop-down. And I'm sure they aren't doing that. Not sure why they even post that. I've submitted it twice now, as I'm sure many others have, but I bet they'd never tell us how many reports there are. I did call in to Apple on my new MacBook for another issue, and brought it up with them. The agent was aware of it but couldn't provide anything further. That acknowledgement is good, in that it at least means Apple knows about it internally to the point of confirming the issue. It not being fixed in the recent beta updates is very disappointing, though.

May 22, 2020 10:35 AM in response to thinman.

Has anyone else noticed a difference between staying in "clamshell" (i.e. desktop mode) versus traditional laptop mode? I have mine hooked up to external monitors with a bluetooth keyboard and mouse. The Thunderbolt Display I'm using has an ethernet port, so I'm not using Wifi for network access. I have never had a delay waking from sleep that way; only when I'm detached and open the clamshell. I don't understand why that would be unless it's 100% an issue with the Wifi. I'm going to use my Wifi instead of ethernet in this mode for a few days and see what results I get, but curious if others have any insight. Thanks.

Keyboard and touchpad lost after sleep

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