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Keyboard and touchpad lost after sleep

Occasionally, not always, after the Catalina upgrade, whenever my macbook sleeps, I lose the keyboard and the touchpad.

I must use my fingerprint to log in and once I do, I have no touchpad nor keyboard. I need to reboot everytime this happens.

Posted on Oct 10, 2019 2:08 PM

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Posted on Jan 18, 2020 7:34 AM

I have the exact same issue and I am POSTIVE it is not a hardware issue because I actually had to return my MacBook THREE times and exchange it for a new one because we though it was a hardware issue. It is not and Apple is IGNORING this issue completely which is honestly VERY ANNOYING. Nothing I tried seemed to work.

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282 replies

Jun 4, 2020 8:55 AM in response to kkchamath17

Many have had the problem without VM's being involved, so I don't believe it's been established there's any connection. The problem is Apple's to fix, and they haven't yet. There was a MacOS security update to 10.15.5 that I received today, as I imagine many others have as well. I doubt it fixes the problem since it wasn't specifically mentioned in the update.

Jun 8, 2020 6:55 AM in response to kkchamath17

MacBook retina 13” 2015. The same problem. Still no solution. After sleep mode keyboard and touchpad dead. Only power key is Ok. Service suggested new touchpad along with the tape. Not sure about that. Someone suggested pressing power key on and closing the lid for a while when the system was rebooting - and it worked but just couple times but finally even it won’t help. Has Apple officially addressed the isue or they just don’t care!?!?!

Jun 8, 2020 1:00 PM in response to sarbak

I just accidentally found a solution. Well, it worked once. I haven’t tried it a second time.


What happened: I opened my laptop and got the frozen keyboard, including the Bluetooth window saying no keyboard attached. But at the same time I was plugging my phone (an XS) into my laptop to get power. And plugging my laptop into the wall. Somehow, that killed the Bluetooth screen and brought my keyboard and trackpad back to life. I’m pretty sure it was my phone that solved the problem, but it may have been plugging into the wall or both.


Again, I opened, then plugged l, then it worked. All very quickly.

Jun 20, 2020 8:45 AM in response to ReeceD

I do have vpn


I also have intermittent issues with my kbm (well trackpad...) getting lost upon waking.


the disconnect mostly occurs when the vpn is having difficulty reconnecting upon waking. BUT I also have had this issue when the vpn is not running (app closed) or disconnected (app running but not actively trying to establish/maintain a connection).

Jun 22, 2020 6:08 AM in response to servo186

I have started having this issue today for the first time on my MBP 2018 running Catalina 10.15.5. Bluetooth is OFF, no external accessories connected.


Did not experience it before applying latest updates. It's driving me crazy!


The positive thing is that after the Bluetooth dialog related to missing keyboard appears and disappears, the built-in trackpad and keyboard restart functioning. Strange as ****.



Jun 30, 2020 6:22 PM in response to servo186

I have this issue as well.


Sometimes it takes longer, sometimes displays a window stating that "no Bluetooth keyboards were found" (something along these lines).


Touchbar works, touchpad feedback works, but keyboard doesn't (nor touchpad clicks).

Macbook Pro 2019 13", macOS Catalina 10.15.5.


Common software with others are Zoom, Microsoft suite (incl. Teams) and VMware Fusion.


I think it makes sense that it's Wi-Fi related because the issue became pronounced when I had connectivity issues (my router wasn't setup). Note, though: I have a TP-Link router.


Hopefully a fix is coming soon. Just sharing my info in case it helps with anyone.

Jun 30, 2020 8:31 PM in response to PapaandMamaBear

I just spent time talking to support. Had it fixed temporarily... now back to square 1. Apple support guy asked me to change location in Network settings from 'Automatic' to creating a new location/place. Yep... worked once, while he was on the line. Now back to the delays after sleep again now then ... so ... yeah... sad this is a thing. I don't feel changing my provider is an option, nor routing through a hotspot. ****

Jul 3, 2020 11:21 AM in response to servo186

I had the same problem. The way I solved this problem was to unpair my external BT Magic Mouse 2. What the Mac was doing on wake was looking for a BT keypad and mouse. Even though I don't have a BT Keyboard connected or paired. I had tried everything suggested about resetting and restarting. However, this one thing worked and I feel somehow that the Mac is function better overall.

Jul 3, 2020 1:10 PM in response to brenden dv

Macbook Pro, 10.15.5 Catalina.


After Sleep my keyboard stays dark, and won't react. Same with Trackpad. Sometimes it catches up, but lately I have a window popping up saying "lost Bluetooth connection to keyboard" and the built in keyboard and trackpad stay nonresponsive.


I noticed the issue the first time last week, when my bluetooth keyboard won't react instantly after sleep. But when turning it on or off it will reconnect and all is normal again. I haven't paid attention to the built in keyboard then, if it lit up or not...


Now that my bluetooth keyboard is at work, this issue is sticky. And it happens multiple times a day.


It is a heavy issue as I cannot reboot my Work until hardreset. The macbook is brand new. This is very upsetting.


The only thing I changed lately was installing Affinity Design Studio (running in background) and have VLC player open. Maybe some compability issues? I haven't noticed this issue before those installs.... Might be worth investigating.



Jul 10, 2020 1:08 AM in response to JessTheBird

I have the same issue with my brand new MacBook Pro13" 2020. It happened few times when I had Parallels VM on, but my switched to the "Mac OS" desktop and left my MacBook to sleep. Then when I waked it up, I got this window that says lost bluetooth keyboard connection popped up. I had to plug in something into USB-C and my keyboard would back connected.

Jul 10, 2020 2:38 PM in response to servo186

I also have this issue on a brand new Macbook Pro 16" running 10.15.5. Wakes from sleep and get a message telling me there is no keyboard connected. Seems to be an issue where it can't connect to the WiFi network it was connected too when it was put to sleep.


Pretty annoyed to have paid £2,500 for a laptop which doesn't work properly.

Keyboard and touchpad lost after sleep

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