Occasionally, not always, after the Catalina upgrade, whenever my macbook sleeps, I lose the keyboard and the touchpad.
I must use my fingerprint to log in and once I do, I have no touchpad nor keyboard. I need to reboot everytime this happens.
Ok, I can confirm that 10.15.5 released today does not fix this issue.
For all the troubled souls like myself in this forum and beyond, here is a temporary workaround I figured out yesterday to get this gremlin out of your sight, until Apple officially fixes this.
Since the bug only occurs when Wi-Fi is on, we can create a process that automatically turns off Wi-Fi upon sleeping and turns it back on from waking up.
Copy this line to Terminal and hit Enter.
/bin/bash -c "$(curl -fsSL https://raw.githubusercontent.com/Homebrew/install/master/install.sh)"
brew install sleepwatcher
to install Sleepwatcher.
touch ~/.sleep && chmod 700 ~/.sleep
touch ~/.wakeup && chmod 700 ~/.wakeup
For .sleep
#!/bin/bash
networksetup setairportpower en0 off
For .wakeup
#!/bin/bash
networksetup setairportpower en0 on
cp /usr/local/Cellar/sleepwatcher/2.2.1/*.plist ~/Library/LaunchAgents
launchctl load ~/Library/LaunchAgents/de.bernhard-baehr.sleepwatcher-20compatibility-localuser.plist
Now everything is set, go on and close the lid, wait awhile and reopen it, notice the Wi-Fi icon is off and quickly turns back on.
Although this is not the most elegant solution, it eases me from the paranoia that makes my blood frozen every time I suspect to see a yet again frozen computer. A moment of idea and inspiration just can't wait an extra 15 seconds.
I'm not an expert in these, if anyone would spot a mistake or suggest a better solution please post here, thank you.
I learned from these sources:
https://www.kodiakskorner.com/log/258
https://gist.github.com/ziadoz/7bddcf346adb89da1e990126c9f82429
https://github.com/wujunchuan/wujunchuan.github.io/issues/9
In case of any short attention spans out there, I'll lead with my most important point. I hate to say it, but I think the only thing we can do is keep opening and updating cases with Apple to keep the pressure on. This discussion will not get their engineers' attention no matter how large and active it gets. EVERYONE with the problem: please use the feedback link posted earlier, and open support cases to log the issue. Now... to my update.
The recent upgrade (10.15.7) didn't fully take care of it for my MacBook Pro (16" 2019). The first weekend I monitored it, I was encouraged, but I've had it occur twice today when opening it from being in clamshell. The delay only lasts about 5-7 seconds, so not as annoying as some have reported it. Maybe it varies based on model performance. (I experienced a much worse delay on the Air I no longer have.) I've been testing the "VPN theory" - for lack of a better term - and have determined that, at least on my laptop, it's not related. I've left the VPN up and not had the problem, and I've experienced the problem (twice today) when the VPN was not connected. This has all been on my home WiFi, so that aspect hasn't been a variable. With everything I've experienced, and from what I've read here, I think the ultimate source of the problem is far more complicated than one thing or Apple would've had it fixed by now. A firmware updated was postulated earlier in this thread, but I've not seen one yet for my laptop. We'll see what happens when Big Sur comes out. I probably won't install it immediately. I'm a little gun shy now!
Interesting you say that. I recently have had same problem of keyboard & trackpad not responding when awaking from sleep. MBP15"2019 macOS 10.14.4. No VPN. Just started recently. Shortly after installing supplemental update to 10.14.4. I looked at my wifi list, and it was totally backward. My primary network was LAST. I didn't do that. If the mac was spending time trying to find the other 15 or so networks listed before it finally got to my primary network, that would potentially explain the delay. I changed it back so my primary network is first again. We'll see if that resolves the issue. Thanks, good idea to look at that.
It's not what I asked.
My problem is that the keyboard and touchpad might not work after sleep, not that the laptop delays to wake up.
I haven't had this issue in quite some time now. I recently updated to MacOS 10.15.3 (19D76).
Can anyone else verify?
From apple, none. I've been trying to isolate the problem with different settings, but no luck. I think the only thing we can all agree on, is that this doesn't happen when the wifi is turned off.
Yep! At least on mine it only happens when WIFI is turned ON.
in my case it only happens when a vpn service is running.
does anybody have this bug without running a vpn?
I have the same problem on a MacBook Pro (15-inch, 2019). If I leave it log enough the keyboard eventually lights up and starts working.
never had to reboot. but to be very patient after wake up. mostly 30 seconds. sometimes longer.
there is no solve for now :(
My experience actually corroborates that theory. I found I solved the problem using an AirPort Extreme as a booster. Once the wifi signal strength was good the problem has been resolved.
For me the problem has disappeared with Big Sur. What is amazing is the unavailability of the keyboard / trackpad for several days. Here the problem may not be just software.
@Swederell Did you try this thing with WIFI? For me it freezes when WIFI is ON, but works good with WIFI OFF. If it's the same in your case, this would confirm my assumptions that this is related to some code responsible for WiFi.
I still have the issues....
I really can't waste more time to format the laptop again!
Did you format it yourself and the issue remains? I don't think it is a hardware issue since this only started with Catalina, didn't happen with Mojave
Okay.. I can relay to your AP disconnect theory. I did experience this at work where there are multiple APs.
While I don't have multiple APs at home, I do have a mesh network which basically consist of multiple access points.
Or, based on the same logic, another solution is to have another computer and you doing the same work twice at both computers, so that you don't have downtime due to reboots, or waiting for the keyboard to be detected (if at all, this is very rare for me), when the mac keyboard/mouse don't work.
Keyboard and touchpad lost after sleep
