Keyboard and touchpad lost after sleep

No. To be clear, there’s no way this is a router or provider issue. It’s a hardware / Catalina issue. I also have a brand new Mac book air running Catalina which doesn’t seem to suffer from this issue, so it would seem to be limited to the Mac Book Pro.

No, you are incorrect @ngowerjo. Many of us, including me, have this problem with MacBook Air. Mine is a 2020 purchase. And further, my issue was completely resolved when I switched router and provider. I know this because I have access to both the old and the new router and have the issue only with one of them.

I realise my words probably sounded harsh, and I did not mean them that way at all. I’m grateful for anyone trying to solve this. Merely trying to note that the problem also happens with a MacBook Air. It’s not exclusive to Pros.

Let me also clarify three things.

First, I also tried a change to IPv6 settings, and that didn’t help for me, in any noticeable way.

Second, I did have success, as described back a few posts, with preventing the problem by plugging in an external device when the problem occurred. But that only happened to me once.

Third, my new router isn’t actually — I’m using an always on hotspot from a cheap android phone as a router, and that works better than my sim enabled Dlink. Go figure. I’ve never, not once, had the issue using the hotspot.

Hi. Actually you are right here. Just had the problem on my MacBook Air too! Slightly different insofar as the air doesn’t actually go as far as showing time the message that there is no physical keyboard connected, but a significant freeze nonetheless. Whether this is a router problem or a hardware / os problem, the fact remains that it didn’t happen on an older MacBook running Sierra. Think this needs a fix from apple.

ngowerjo and Papa & Mama Bear

Thank you greatly, both for pointing me in the direction and helping me solve this (at least solved for me). I have replaced the router and I can confirm that the 5-10 second delay for trackpad and keyboard has disappeared on both my laptops with new router.

I was using a Xiaomi Pro and a TP-link WDR6500 (Chinese version).

I have switched to an ASUS RT-AC86U - Merlin firmware with VPN applet installed. I did not fully test the setup, before switching firmwares, but in the small time I had before the firmware change, I noted there was a slight half a second delay, but that the Macbook Pro no longer had the unacceptable freeze situation.

It works out for me, as the new router seems to achieve five times the download speeds of the previous router, I now have far more control over my home network, and it was not too expensive (735 RMB).

However, this should never have been an issue and this glitch in Apple OS should have been more easily diagnosed (I spent literally days trying to solve this) and fixed within the software so that we the consumers need not fork out extra cashola for a router change!

Bad Apple? Yes.

I wish those of you out there with a similar trackpad freeze situation success before it drives you too crazy.

Stay safe and well - and Thanks

Glad your issue is sorted. I wonder if my issue is different but related. Rather than having _just_ a frozen keyboard and trackpad which resolves after 15 seconds, I actually get Mac OS error messages coming up saying no keyboard is connected. I have to do a force reboot to be able to continue using my laptop. My router is also supplied by Virgin so I’m not about to start replacing it. No other computer in the house has this issue (at least none of the ones running Catalina!) so this is definitely a computer issue not a router one.

It seems to be a bit random in my case - sometimes the Mac OS error messages did come up, sometimes not. But even with the error message, as long as I plug in a USB-C stuff (in my case, I simply connected my Mac with a USB-C to USB connector to an external mouse), then the message will go away, and everything (keyboard, trackpad) start working right away. Btw I also have a Virgin router...

10.15.6

still lost keyboard for about 30 seconds after wake up. still the bluetooth popup. still annoying.

going to apple store today to get my problem ... humm... not solved?

ah...yeah.. still using a vpn. no other apps running.

Im having this issue on a 2020 Macbook Pro running macOS Catalina.

I need to hard restart my computer to get use of my keyboard and trackpad after going into sleep mode. This is a shocking problem as I could lose everything I have been working on.

has anyone resolved this yet?

I've been having this too, complete sleep so far as keyboard concerned (MBP2019), sometimes mouse works, sometimes not, Touch Bar is OK. Waiting doesn't do anything.

But I see 10.15.6 update (now waiting for instal) flags this as a fixed issue. Let's hope

I have been having the same issue. Usually it takes 5-10 seconds to recognize the keyboard and trackpad, but sometimes more. Just now it took so long that a notification window even came up saying that I didn't have a keyboard connected! I don't buy the "reinstall MacOS" resolution whatsoever, because my MacBook Pro is literally brand new. It's a 2020 13" with 10th gen Intel, and I've had it for less than a week. So, if it's an OS issue, it came with the issue from the factory.

This is a legitimate issue that needs resolved. Maybe it's only a minor inconvenience, but I shouldn't have to sit and wait for my keyboard and trackpad to be recognized by my expensive brand new laptop.

I am having the exact same issue on 2020 MacBook Air (i5 processor), I've actually encountered this on TWO 2020 MacBook airs, as there first one I purchased was refurbished, I assumed this was the cause of the issue and was able to get a new one but am encountering the same problem again.

Installed 10.15.6, seemed not to be a problem for a few days. Until tonight.

Took 20 seconds of freezing before keyboard and mouse worked. ~did notice that during sleep it had jumped WiFi networks though which reaffirms some of the earlier comments.

I guess I can live with it - there are more important things in life

I seem to have resolved the issue.

I was having the same problem intermittently with my MacBook Air 2019 - which I unfortunately bought only in early March 2020. It was disturbing to say the least. However, I seem to have resolved the issue without a firmware upgrade.

So here is the whole story. My wifi router is in the living room which is down the hall from my Study. I was having serious Wifi issues when I had the problem with the keyboard and trackpad.

I solved the wifi issue by using an old AirPort Extreme and using it with a power line adaptor. I installed the AirPort Extreme in my study and set it up to replace the existing network. This setup seems to have improved the wifi and solved my problem. I have had no problems since I did this about a week ago.

I would like to mention that the problem didn't get resolved with the upgrade to 10.15.6. It only got resolved after I switched to the AirPort Extreme router. Go figure.

hahaha. well said. waste your time with endless reboots, disk repair or any basic useless tips. this will not solve any issues. as told apple is aware. a future firmware update may solve the t2 chip issues. waiting for 9 months now.