My macOS Catalina update is not showing up and nor is it downloading please check and help

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Level 1

12 points

My macOS Catalina update is not showing up and nor is it downloading please check and help

My macOS Catalina update used to show up on my Mac Pro (late 2013) because it is compatible but when I had clicked the upgrade button it used to always get stuck to a certain MB out of 8.9 GB and when I had tried to update it several times it didn't work and after some time now when I had opened the software update section it is NOT showing the MacOS Catalina update but instead it is showing me the previous update

and on that to when I tried to update it isn't updating it but instead it is also getting stuck on the downloading just like the macOS Catalina update

PLEASE HELP.....

Mac Pro

Posted on Oct 11, 2019 6:22 AM

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Answer 1

Top-ranking reply

MichelleT18

Community Specialist

Oct 15, 2019 6:15 PM in response to Joel_Acharya

Hello Joel_Acharya.

Welcome to Apple Support Communities.

If I'm understanding correctly, you are having some trouble with downloading macOS. I will be glad to assist.

Let's try while in safe mode:

Use safe mode to isolate issues with your Mac

Cheers.

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Answer 2

Joel_Acharya Author

Level 1

12 points

Oct 19, 2019 2:39 AM in response to tbirdvet

Hi tbirdvet for the download of the Catalina or other software, if stuck in download try installing with safe mode (or safe boot)

To start up in safe mode:

Start or restart your Mac, then immediately press and hold the Shift key. The Apple logo appears on your display. If you don't see the Apple logo, learn what to do.
Release the Shift key when you see the login window. If your startup disk is encrypted with FileVault, you might be asked to log in twice: once to unlock the startup disk, and again to log in to the Finder.

To leave safe mode, restart you're Mac without pressing any keys during startup.

and then while in safe mode (or safe boot) try the download

If the issues persist, I would recommend contacting Apple Support:

Contact Apple for support and service

Good Luck

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Answer 3

MoonJ.

Community Specialist

Oct 17, 2019 6:07 AM in response to Joel_Acharya

Hi Joel_Acharya.

Thanks for trying those steps and following up. We can see from the screen shot the error of the version not being available. While on this screen try pressing Command + R to see if a refresh will resolve that.

If the issues persist, I would recommend contacting Apple Support:

Contact Apple for support and service

Take care.

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Answer 4

MittensPS

Level 2

195 points

Oct 17, 2019 7:11 AM in response to DBV1

could be an issue related to network in your case, if that's the case follow this:

try to confirm if SOCKS proxy turned on. You can check that by going system preferences>network> wi-fi (or ethernet)> advanced> proxies > and untick SOCKS proxy. While on the same menu I also would advise you to select the option "TCP/IP" and click on "renew DHCP lease"

Also check if you have enough storage, try to reset the System Management Controller (SMC):

https://support.apple.com/en-gb/HT201295

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Answer 5

Joel_Acharya Author

Level 1

12 points

Oct 17, 2019 5:16 AM in response to MichelleT18

thank you very much. I have downloaded the macOS 10.14.6 using safe mode but now the macOS Catalina update is not showing up

it is still showing me only this and not the Catalina update what should I do now to download the Catalina update I have even tried downloading from the App Store but it is showing me this

and then after some time, it is showing this

pls help

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Answer 6

DBV1

Level 1

13 points

Oct 17, 2019 6:59 AM in response to MoonJ.

I am having the exact same issue as displayed above. Any fixes for this yet? Makes no sense, as it installed fine on my Macbook, but is not on my iMac. Tried safemode and that did not work either. Thanks!

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Answer 7

DBV1

Level 1

13 points

Oct 17, 2019 7:20 AM in response to MittensPS

Thanks - tried all that and did not work either. All other Mac updates have been installing, so not sure why this says "Update Not Found The requested version of macOS is not available".

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Answer 8

tbirdvet

Level 6

14,471 points

Oct 17, 2019 8:01 AM in response to DBV1

It may be on Apple's end. I'm trying to download Catalina today and it states will take 2 days (and I have 350 mbps line). Moving like a snail

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Answer 9

Joel_Acharya Author

Level 1

12 points

Oct 21, 2019 10:17 PM in response to MittensPS

Hi MittensPS my macOS Catalina is still not showing up despite following your steps and I cannot go for apple support because my Mac Pro is not supported pls help me.....

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Answer 10

DBV1

Level 1

13 points

Oct 22, 2019 4:59 AM in response to Joel_Acharya

Same here. Tried everything no updates. Don't get it.

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My macOS Catalina update is not showing up and nor is it downloading please check and help

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