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MacOS Catalina 'Verifying Files'

I have just upgraded my iMac to Catalina and I now get "Verifying Files" whenever I try to start applications that works just fine in Mojave. For example Outlook, Work, Excel and Powerpoint all have this issue and they do it everytime I restart my mac.


It's not just Microsoft products, happens for xCode, but some like Chrome are fine.


How can I fix this as it's making using my Mac a nightmare, I now have to spend 20 to 30 minutes in the morning opening all the apps I think I might use in the day so that I am not waiting for them to start when I need them.


I don't want to re-install the OS as that is just not an option. I have tried to delete and re-install xCode and that didn't fix it....can I turn off XprotectService?


Thanks

iMac Line (2012 and Later)

Posted on Oct 11, 2019 12:47 PM

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Question marked as Best reply

Posted on Oct 16, 2019 11:53 AM

Hi R Dunmow,


Thank you for using the Apple Support Communities! It's my understanding that you are now seeing 'Verifying Files' when opening several installed applications since updating to macOS Catalina. I am happy to help.


It sounds like you've taken some steps on your own. Can you confirm if you've verified all the affected apps are up to date in the Mac App Store under Updates? If so, continue to the next steps.


I'd like to have you boot up into safe mode. It’s a way to start up your Mac so it performs certain checks and prevents some software from automatically loading. Safe mode can take several more minutes to boot into, just to give you a heads up this is expected. Once in safe mode, check to see if the same behavior continues when opening these multiple applications: Use safe mode to isolate issues with your Mac - Apple Support. Once tested, note the results and restart your Mac to boot back into your normal user. Test for the same behavior again, as sometimes booting into safe mode can resolve some issues.


If the issue remains, I will have you test a new user account next, to isolate if this is a user-specific issue, or a system-wide issue. Here’s how: How to test an issue in another user account on your Mac - Apple Support. Based on the results in the new user, you could continue to the section titled 'If the issue doesn't happen in the other account' or 'If the issue happens in the other account' to continue troubleshooting.


Reach back out with the results, if you need continued support.



Thank you!



114 replies

Nov 12, 2019 11:45 AM in response to mmandig

Thanks for the update Michael. This isn't exclusively a MS problem though they might be able to help track down the bug. I have the same problem with Adobe Acrobat Pro DC. I have also been having problems with Safari bogging down the system when it's not giving me connection problems to some news services.


My plan forward is to eschew SIP override in favor of shutting down my system at night and starting up my Apps after boot and taking a shower while it re-verifies the apps I plan to use for the day.

Nov 12, 2019 12:48 PM in response to TonyToday

Acrobat Pro (I think I had X or XI, something like that) just quit working altogether. Adobe says they're not doing anything to fix Acrobat Pro X/XI, and that the only suggestion is to buy ($500) or rent what you have. I did not know DC was also a problem, as I opted instead for PDF Studio Pro, which seems does most of what I could do with Acrobat Pro and costs a lot less. Check it out on a trial basis. Safari has just seemed to get slower and slower over the years and updates. I use Chrome a lot because it seems to work better.


Nov 17, 2019 2:32 AM in response to Abs1011

I’m be been using a Mac since 1998 and for the first time ever I’ve had to roll back to the previous OS - in this case Mojave. Perhaps if I was a new adopter with nothing but the latest apps bought from the App Store and brand new files then maybe the constant verifying wouldn’t be happening but it was just beyond tolerable and throttling my MacBook Pro. Every app was constantly stalling to verify including the very latest up to date versions of Apples own apps such as Numbers, Pages, Mail, Logic to Microsoft office and more. Nothing would fix it so I used my time machine back up to roll back to Mojave and everything is fine again. So disappointed with this and also perplexed that the media have given Catalina such an easy ride. They must obviously just be using a brand new machine with no legacy files or apps. Apple have designed an operating system with zero thought for the loyal Mac customers who have been with them for years. I’ll happily use Catalina in the future on a new machine but will keep my MacBook Pro with old files on Mojave and will not update it just in case.

Nov 17, 2019 3:11 AM in response to Smartmart

Same here exactly. And it was a bit more painful than I anticipated reverting back to Mojave, as the restore from Time Machine didn’t go smoothly the first time, I ended up needing to do a clean wipe and install a fresh copy of high Sierra

, then upgrade it to Mojave, then connect to time machine capsule, rename the file extension back to .sparsebackup since Catalina changes it for some reason..... Then use Migration assistant to bring back all my data, then reinstall all my apps, Etc. A couple days of arduous work to undo the Catalina disaster.


i agree with you that Catalina wil probably work fine on a new machine, and maybe if I had done a clean wipe and install of Catalina on my current laptop and brought my data in through migration assistant, maybe it would have been fine as well. Wasted too much time though and definitely not willing to waste the time now.


By the time I get my next new machine, I’m sure we’ll have seen some major updates and the OS will be more stable and life will be good again, even Microsoft recovered from Vista eventually......

Nov 17, 2019 7:37 AM in response to diadem127

One of the techs suggested I go to Pages and Numbers as a possible solution, even if temporarily while awaiting an MS/Apple solution. The reviews of Pages are not that great, and I would not switch from Word at all, were it not for the Catalina problem. I'm not going to opt for a solution of marginal benefit to solve a huge problem; it's probably not a good idea.


Nov 19, 2019 11:11 AM in response to gregquinn

We should have been offered the opportunity to be guinea pigs. Instead, that role was shoved down our throats (a benign way to express the sentiment) with a long series of "it's coming soon; be sure your apps are ready for 64 bits..." Etc. I dutifully checked ALL apps to ensure that their designers had kept up and that I had installed updates to keep pace. Then when the new system came out I followed the rest of the lemmings (sorry for mammal metaphors) over the cliff. This should be getting a lot wider play online than seems to be the case. I see nothing particularly condemnatory about commentaries to date. This has been a disaster, way more than Apple has admitted.

I'm still waiting for news on my pending Apple "case," having been told that data downloaded from my computer by Apple was being analyzed and that Apple and Microsoft were supposedly working together on the Office apps. Adobe Acrobat quit altogether, and I've switched to another program - PDF Studio, a lot cheaper, and nimble enough for now.

Nov 19, 2019 3:08 PM in response to mmandig

I completely agree. Catalina has for the first time made me consider switching to Windows as my main OS. While Windows has it's own perks and problems, I haven't encountered anything near as egregious as Catalina's broken security system.


On my work computer, apps will spontaneously lose access to my Desktop and Documents folders and require a system restart every time to fix it before it breaks again. I highly suspect that problem is related to the new privacy permissions added in Catalina.


While I understand the reasoning behind these new security features, there is also a case of "If it ain't broke, don't fix it," or at the very least when adding these ambitious changes to an already mature OS, making sure it's thoroughly tested before it's released to the public.


The end user are not your beta testers. While we can put up with the occasional odd bugs, I'm increasingly getting the perception that Apple just releases software in an unfinished state now because they don't have to resources to fix major issues before release.

Nov 21, 2019 10:23 AM in response to gregquinn

Thanks for sharing that article. However, all I can see in that article is the iOS development team is refining its procedures. No reference is made to the MacOS team, which i a completely different group. One can only hope though that they get enough feedback of this widespread disaster, and figure out what they did wrong and not make that mistake again!

Nov 21, 2019 1:40 PM in response to gregquinn

Curiously, following the procedure to disable sip made no difference for me... however, when I was already starting down the path of reverting to Mojave and I had booted back up in recovery mode, I checked and it seemed like sip was not disabled. So perhaps disabling didn’t take for some reason for me... or that it somehow got re-enabled after the process.

Nov 21, 2019 1:45 PM in response to diadem127

Yeah, maybe a permissions issue? I followed the instructions in the "answer" in this thread - reboot, command-R immediately, wait for ages until the system boots into recovery mode, select terminal from the top menu, check if SIP is currently enabled ("csrutil status") and if it is (it was for me) disable it ("csrutil disable"), then reboot from the Apple menu. I could be wrong but most of the "me too" comments in this thread are from laptop users, correct? My iMac Pro upgraded to Catalina with zero issues and runs perfectly now.

MacOS Catalina 'Verifying Files'

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