photos crashing on catalina

Photos keeps crashing on Catalina.

Posted on Oct 11, 2019 3:14 PM

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65 replies

Nov 11, 2019 7:45 AM in response to Avannispen

The scary thing is -- I'm not used to my Mac crashing on anything, that only happens with Windows!


This Photos crashing stuff makes me concerned with Final Cut X, Compressor, Logic Pro and all the other Mac Catalina ported pro applications as well. I mean, how buggy are those? They're hundreds of times more complex than Photos.


Is Mac Catalina Apple's Vista? Hope not!

Dec 7, 2019 5:17 PM in response to JuanmiDuran

I have the problem in photos when viewing pictures they slightly freezes then comes in this happens all the time since macOS Catalina, also scrolling web pages is not smooth so disappointed had it into the Genie Bar and they reinstalled macOS Catalina come home and loaded the rest of my things on still the same problem, they told me if that didn't fix the problem they would sell me a new Mac at cost, Apple if you read these things fix the dame problem you caused it.

Dec 7, 2019 6:26 PM in response to crmchees

Never taught I would even think about going back to a Windows computer but if this can't be fixed it leaves me no choice, I got $2500.00 + taxes into this machine and because Apple got it missed up they will give me another new one at cost don't intend to spend more money on Apple.

I have the iPad Pro 10.5 works perfectly and my iPhone 8 works perfectly why can't they fix the mac.

Jan 17, 2020 8:32 AM in response to crmchees

I am so fed up with contacting Apple...on the phone for hours and no clear way of dealing with this...or they don't call back. Apple has a real problem in being able to admit that they have a problem with anything that goes wrong. My Photos is still crashing when I go fast in scrolling through them or for whatever reason is good enough for it to crash...there really doesn't have to be a reason. Apple isn't perfect and wish they would quit acting like they are. Just admit there is a problem and let us know you are working on it and will keep us updated...but no they can't do that...they want to say there is no problem. They tried to tell me it was my fault and because I have Photos on an external drive I had to go out and buy another one...transfer all my photos over and then to have it just keep on doing the same ****. Quit blaming us and fix the **** thing!!!!

Mar 3, 2020 2:47 PM in response to crmchees

I have

  • one MBP15 2013 16GB RAM 1TB SSD on Catalina 10.15.4 with Photo 5.0 (141.19.110)
  • one Mac Mini late 2012 8GB RAM 2TB SSD on Catalina 10.15.3 with photo Version 5.0 (131.17.170) connected to 60" TV


And for already several months, Apple Photo keeps on crashing on Mac Mini only while It is fine on MBP

I tried everything and it always crash.

I am now thinking about replacing the macMini by a Windows PC. Sad.

Mar 8, 2020 2:44 PM in response to Jpo84

Apple I know you know who i am and I would like for you to contact me and take over my computer and see what it's doing in Photos, This computer was rock solid until Catalina and now I hate to turn it on and your Apple store in Halifax NS Canada told me they would sell me a new one at cost, i don't need a new computer I need Apple to fix the problem they created.

Mar 21, 2020 5:34 PM in response to Old Toad

When I try to post here it says this and I don't know what else to do: You’ve exceeded the 5000 character limit for this post. If you want to upload a log report or system crash report, please use the additional text feature

I tried to do what it says but can't get it to work.

If you are with Apple why don't you hook into my computer and have a look at my problem, I've had this to the Apple store in our area and was told if I couldn't live with it they would sell me a new MacBook Pro at cost that is not what i'm looking for, I have everything Apple MacBook Pro, iPhone 8 , iWatch series 5, iPad Pro, iPod.

Would just like to have my Mac work like it use to before Catalina. They even put a new copy of Catalina on it at the Apple Store.


May 4, 2020 3:17 PM in response to crmchees

1) when i uncheck my photos tab from my mac os Catalina (mac book pro) and and press sync, it shows that photos will be removed from my iphone, it remains there on my iphone and have to master reset to delete them from the iphone.


2) and when i sync my iphone with my macbook pro for photos specially, some of my photos crashes and appear blank on my iphone.

May 7, 2020 10:59 AM in response to crmchees

When I started this post I thought for sure that Apple would have a fix for this soon...but here we are in May 2020 and still having the same problem even doing most things that was recommended...my photos are still closing when I scroll through them at the break neck speed of 1 frame every 4 secs...it is driving me crazy as I am a photographer...now I just want to ditch the whole Apple thing...

Apple you are not listening to us...there is a huge problem with photos crashing ever since I updated to Catalina...please FIX IT!!!!

May 7, 2020 12:40 PM in response to crmchees

Mine is working a little different than yours when I scroll mine stops part way across the screen then opens driving me crazy, I also have the problem when scrolling on ebay etc it doesn’t scroll smooth just can’t understand why Apple can’t fix this.

I’m to the point now I hardly use my MacBook Pro and loved doing my Pictures on it before this happened, Apple’s solution at the Apple store was if you can’t live with it we will sell you a new Mac at cost, who want’s a new one when when they can’t fix it when you have a problem.

Apple you can fix this you are just not listening to your customers and I have thousands tied up in your equipment.

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photos crashing on catalina

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