iPhone 11 Pro Max - Limited 5ghz connectivity

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Level 1

9 points

iPhone 11 Pro Max - Limited 5ghz connectivity

The wife and I just got our new 11 Pro Maxes, upgrading from 7 plus.

For some reason our phones connect the the 5ghz band on the Fios Gateway, but there is no connectivity. I’ve tried the following:

Reset Router

Forget WiFi network and reconnect

Reset Network connections

Hard Reboot

In all of the above instances it either will connect with 100% connectivity and lose internet or drop the signal within a short period of usage. Note when I say lose internet it’s still connected to the network but no internet. In these instances I try logging into the Router but it does not connect.

Confirmed other devices connected to the 5ghz band have no issues. 2.4ghz seems to be okay.

Thoughts?

iPhone 11 Pro Max

Posted on Oct 13, 2019 6:08 AM

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Answer 1

sterling r

Community Specialist

Oct 17, 2019 6:28 PM in response to smh410

Hi smh410,

It sounds like you're having some trouble with Wi-Fi on your devices, and I want to help.

You've tried several good steps so far. Does this issue occur on other 5GHz Wi-Fi networks?

Check out the recommended settings for Wi-Fi networks here:

Recommended settings for Wi-Fi routers and access points - Apple Support

If you have any trouble setting the recommended settings, it may be worth contacting your ISP for further assistance.

Let me know if that helps.

Thanks for using the Apple Support Communities.

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Answer 2

smh410 Author

Level 1

9 points

Oct 18, 2019 5:44 AM in response to sterling r

Confirming all settings are accurate. Yes this has happened on other 5ghz WiFi networks.

Note this was fine on my old iPhone 7 Plus.

I’ve read online that if your SSID has a special character this causes issues with the iPhone 11. Another claims if you have A VPN app on your phone it can cause this issue as well, even if you aren’t connected to the VPN, just having the app causes this.

https://discussions.apple.com/thread/250659429

Truth or known issues on the above, acknowledged by Apple for this device?

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