Microsoft Edge Win 7 desktop PC - I Tunes

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Level 1

9 points

Microsoft Edge Win 7 desktop PC - I Tunes

Recently upgraded to Microsoft Edge browser using win7.

Since this occurred The preview player refuses to play any previews unless I've already bought them.

When buying an "oldie" I've run into several times when a song was re-recorded decades later by the original artists but not the original and I've wound up buying it only to delete it because it wasn't what I wanted.

If this is a new policy from I-tunes this is a rip-off because of the above stated problem... however

I've tried clicking on HELP and a notice says I'm not on line. I'm on line enough to be charged for music I don't want, but not to get i tunes help, or preview what I'm about to buy.

I have a problem free computer that is too old to upgrade to Win10 and can't afford one until next year. Apple says it's Microsoft's fault, Microsoft says consult Apple.

The player works perfectly when playing a tune from my Itunes library or if I've already purchased it, (in other words I have to buy it before I know it's not what I wanted it) but not to preview.

HELP... before you guys lose a customer.

Remote Desktop

Posted on Oct 13, 2019 6:54 PM

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Answer 1

Top-ranking reply

turingtest2

Level 10

278,263 points

Oct 14, 2019 3:16 PM in response to JetGardner

You can remove the version supplied by the Microsoft Store, then install from one of these direct links.

iTunes 12.10.1.4 for Windows (32-bit) - iTunesSetup.exe (2019-10-04)
iTunes 12.10.1.4 for Windows (64-bit) - iTunes64Setup.exe (2019-10-04)

It is possible to download the files from Apple's website, but they do a good job of hiding the links to try to get you to use the Microsoft Store version if you're running Windows 10.

tt2

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Answer 2

turingtest2

Level 10

278,263 points

Oct 14, 2019 10:49 AM in response to JetGardner

This might be a firewall issue where it blocks some traffic but not others. Different parts of the iTunes interface may use different calls running through different security accounts. See if anything in Resolve issues between iTunes for Windows and third-party security software - Apple Support helps. It may also help to reboot your router and/or switch to public DNS servers. VPNs may also cause an issue.

tt2

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Answer 3

turingtest2

Level 10

278,263 points

Oct 14, 2019 8:26 AM in response to JetGardner

Assuming you've identified the cause of the problem correctly it would seem that the remedy is to remove the Microsoft Edge browser. Preview works fine for me. You might try reinstalling iTunes. See Troubleshooting issues with iTunes for Windows updates - Apple Community. Links to the most recent builds can be found at the very bottom of the page.

tt2

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Answer 4

turingtest2

Level 10

278,263 points

Oct 14, 2019 1:18 PM in response to JetGardner

I'm still running on Windows 7 but likewise with Microsoft officially dropping support I'm going to have to update reluctantly. Preview in the iTunes Store works here but computers are tricky beasts. A thorough tear down and rebuild of iTunes fixes most issues that aren't down to security software.

tt2

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Answer 5

turingtest2

Level 10

278,263 points

Oct 14, 2019 5:33 PM in response to JetGardner

The player control area shows the Apple logo until you select something to play.

For reasons unknown recent purchases in the store may sometime be hidden from your purchase history. They will show in the store with the legend Purchased rather than an option to Play or a price for purchasing. See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support to unhide them.

tt2

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Answer 6

JetGardner Author

Level 1

9 points

Oct 14, 2019 2:45 PM in response to turingtest2

The problem appears to be that Microsoft only allows I tune upgrades based on win10 and has dumped everything else, meaning I'm apparently stuck. I can't even reinstall the one I have

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Answer 7

JetGardner Author

Level 1

9 points

Oct 14, 2019 11:16 AM in response to turingtest2

Went to Microsoft and the only update is for win10.

Believe it or not, I'm using an HP desktop PC from

Drum roll

2005 that originally ran XP and was upgraded to win7. It's been trouble free for 14 years but the motherboard won't allow the update to Win10.

I'm on disability and can't afford a new computer so I'm screwed when MS stops support next year.

I'm saving up for a new one on the hopes that prices will come down substantially this xmas. I've actually changed the CD/DVD burner (myself) in it twice and installed extra cooling fans twice.

As for I tunes, I guess I'll just have to take my chances. So far I've bought 7 tunes it turned out were versions I didn't want. The preview player works fine, but only after I've bought the tune

Alas.

THANK YOU FOR TAKING THE TIME TO TRY TO HELP - MUCH APPRECIATED

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Answer 8

JetGardner Author

Level 1

9 points

Oct 14, 2019 4:24 PM in response to turingtest2

I have version 14

I went to my software options in Win7 where I add/remove/repair and "repaired" all three apple applications, that didn't work. I assume that's where I remove it.

I saw where I can go backward, so I'll try on the following questions

Question, will I lose my library of hundreds of songs in the process?

Question, I purchased a song day before yesterday that I'm being billed for but it never appeared in my library. I tried buying it again, but it says Purchased on it and won't let me... How do I recover this song?

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Answer 9

JetGardner Author

Level 1

9 points

Oct 17, 2019 11:49 AM in response to turingtest2

Tried to reset Cache twice, both times I got a warning that my command prompt was being used from two Apple .exe files and the computer locked. I had to force a restart to clear the screen twice/both attempts.

Before all this, I used my public library card to get CDs free. copy the songs I liked free and since I'm 64 I have 6,720+ titles/songs/albums, but there are some that they don't have and I tunes was more convenient with undamaged cds. but with all my attempts, I can no longer buy from you... not that I don't want to, but because I can't-I tried to access my account before I wrote this and it won't let me despite correct password and ID - which still puzzles me considering that my purchased music comes right up.

I'll try one more time just to say I didn't give up, but I don't hold out hope

Thanks so much for trying to help

see below

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Answer 10

turingtest2

Level 10

278,263 points

Oct 17, 2019 9:40 PM in response to JetGardner

The current version of iTunes is 12.10.1.4 - here is a link:

iTunes 12.10.1.4 for Windows (64-bit) - iTunes64Setup.exe (2019-10-04)

Anything older than 12.7.2.58 cannot access the store properly.

64-bit iTunes includes 32-bit components, that is normal.

tt2

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Answer 11

JetGardner Author

Level 1

9 points

Oct 17, 2019 11:22 PM in response to turingtest2

IT WORKED - IT WORKED - OH THANK YOU THANK YOU THANK YOU THANK YOU IT WORKED

It's now nearly 2:30 in the morning but it worked. I was given pause when for the first time it asked me to restart my computer, and when I had to approve the software to continue i thought I've lost everything

BUT NO

Thank you

I bought it and will continue to be a customer

Good 'ol 12.10.1.4

THANK YOU

Jet

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