Microsoft Edge Win 7 desktop PC - I Tunes

this time I've added screen shots below

Let me preface this by saying it's not written in a tone of anger... just patient bewilderment.

I trashed the I tunes in add/removed and reloaded the software as suggested to an earlier version.

To my relief all (well almost all) of my tunes survived the process. thanks.

Same problem tho

This concerns old and newly installed software just minutes ago...

Slide one-Library - the player controls at the top left are there, but the player in the middle top only has the apple logo

When I click a song it plays normally no problem.

Note slide one does not include the songs "Goin' out of my head" and "put your head on my shoulder"

Image 2 Apple store

When I click play on any song-even the ones marked purchased a series of blue dots (circled) revolves around the play button but the player up top doesn't appear, the controls remained grayed out and they keep circling with no result.

Also note the two afore mentioned songs that are marked purchased but don't appear on image one library.

Please help

thanks

Everything in a nutshell and pictures

Uninstalled everything and created a restore point

Reinstalled and to my relief still had all my tunes

The following images are as it stands now and are self explanitory

Thanks for your patience...

PLEASE NOTE - this is written in a fun, amused, calm tone of voice... not a bitchy or harassing tone at all

all original problems still exist

see images

Tried to reset Cache twice, both times I got a warning that my command prompt was being used from two Apple .exe files and the computer locked. I had to force a restart to clear the screen twice/both attempts.

Before all this, I used my public library card to get CDs free. copy the songs I liked free and since I'm 64 I have 6,720+ titles/songs/albums, but there are some that they don't have and I tunes was more convenient with undamaged cds. but with all my attempts, I can no longer buy from you... not that I don't want to, but because I can't-I tried to access my account before I wrote this and it won't let me despite correct password and ID - which still puzzles me considering that my purchased music comes right up.

I'll try one more time just to say I didn't give up, but I don't hold out hope

Thanks so much for trying to help

see below

Unfortunately the only upgrade seems to be for win10 which I can't migrate to.

I used Internet explorer and still have the same problem

Thanks anyway.

As for help, as earlier stated, it says it can't connect because I'm not on the internet??? even though it still downloads and bills me.

Went to Microsoft and the only update is for win10.

Believe it or not, I'm using an HP desktop PC from

Drum roll

2005 that originally ran XP and was upgraded to win7. It's been trouble free for 14 years but the motherboard won't allow the update to Win10.

I'm on disability and can't afford a new computer so I'm screwed when MS stops support next year.

I'm saving up for a new one on the hopes that prices will come down substantially this xmas. I've actually changed the CD/DVD burner (myself) in it twice and installed extra cooling fans twice.

As for I tunes, I guess I'll just have to take my chances. So far I've bought 7 tunes it turned out were versions I didn't want. The preview player works fine, but only after I've bought the tune

Alas.

THANK YOU FOR TAKING THE TIME TO TRY TO HELP - MUCH APPRECIATED

I have version 14

I went to my software options in Win7 where I add/remove/repair and "repaired" all three apple applications, that didn't work. I assume that's where I remove it.

I saw where I can go backward, so I'll try on the following questions

Question, will I lose my library of hundreds of songs in the process?

Question, I purchased a song day before yesterday that I'm being billed for but it never appeared in my library. I tried buying it again, but it says Purchased on it and won't let me... How do I recover this song?

Sequel, I may have just done something dumb and did a system restore, now I tunes won't open because it says something about it being the wrong language and retry using English version?????

AHHHHHHHHHHHHHHHHHHHgh!!! {:^)}