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JetGardner Author

Level 1

9 points

Microsoft Edge Win 7 desktop PC - I Tunes

Recently upgraded to Microsoft Edge browser using win7.

Since this occurred The preview player refuses to play any previews unless I've already bought them.

When buying an "oldie" I've run into several times when a song was re-recorded decades later by the original artists but not the original and I've wound up buying it only to delete it because it wasn't what I wanted.

If this is a new policy from I-tunes this is a rip-off because of the above stated problem... however

I've tried clicking on HELP and a notice says I'm not on line. I'm on line enough to be charged for music I don't want, but not to get i tunes help, or preview what I'm about to buy.

I have a problem free computer that is too old to upgrade to Win10 and can't afford one until next year. Apple says it's Microsoft's fault, Microsoft says consult Apple.

The player works perfectly when playing a tune from my Itunes library or if I've already purchased it, (in other words I have to buy it before I know it's not what I wanted it) but not to preview.

HELP... before you guys lose a customer.

Remote Desktop

Posted on Oct 13, 2019 6:54 PM

Top-ranking reply

turingtest2

Level 10

274,430 points

Posted on Oct 17, 2019 9:40 PM

The current version of iTunes is 12.10.1.4 - here is a link:

iTunes 12.10.1.4 for Windows (64-bit) - iTunes64Setup.exe (2019-10-04)

Anything older than 12.7.2.58 cannot access the store properly.

64-bit iTunes includes 32-bit components, that is normal.

tt2

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28 replies

JetGardner Author

Level 1

9 points

Oct 17, 2019 9:36 AM in response to turingtest2

The system restore was a disaster, so I undid it and am back to where I was before.

I've been reluctant to uninstall I tunes for fear of losing everything, so I've been just reinstalling over it.

This time I'll uninstall everything and try again.

I checked my MS antivirus and it has no history of guaranteed items or anything that was caught.

I also run a thorough check once a week and a quickie daily and have had no problems.

I'll let you know.

THANK YOU SO MUCH FOR YOUR PATIENCE WITH ME

Jet

additional questions

I only use my old HP desktop and don't have I-pods pads whatever they are and am wondering if disabling their functions would free up system resources as they seem to be running constantly.

Back when I have something to report

turingtest2

Level 10

274,430 points

Oct 17, 2019 11:02 AM in response to JetGardner

You can certainly try disabling the services you're not using. iTunes may complain at launch time.

Works perfectly here. The store is essentially a website in a custom browser. It may piggy back on your default system browser. Have you uninstalled the Edge browser yet, or set another as default? Try clearing the cache from your browser and also in iTunes use Edit > Preferences > Advanced > Reset Cache.

tt2

JetGardner Author

Level 1

9 points

Oct 17, 2019 11:22 PM in response to turingtest2

IT WORKED - IT WORKED - OH THANK YOU THANK YOU THANK YOU THANK YOU IT WORKED

It's now nearly 2:30 in the morning but it worked. I was given pause when for the first time it asked me to restart my computer, and when I had to approve the software to continue i thought I've lost everything

BUT NO

Thank you

I bought it and will continue to be a customer

Good 'ol 12.10.1.4

THANK YOU

Jet

JetGardner Author

Level 1

9 points

Oct 17, 2019 8:30 AM in response to turingtest2

Urgent: please see

https://discussions.apple.com/thread/250755548

JetGardner Author

Level 1

9 points

Oct 17, 2019 4:30 PM in response to turingtest2

It took me the afternoon and the evening to redo, but here it is in pictures.

I hope we can solve this, I've been a good customer...

all images are self-explanatory

thank you

JetGardner Author

Level 1

9 points

Oct 14, 2019 11:02 AM in response to turingtest2

Thanks I'll try that and let you know

JetGardner Author

Level 1

9 points

Oct 14, 2019 2:45 PM in response to turingtest2

The problem appears to be that Microsoft only allows I tune upgrades based on win10 and has dumped everything else, meaning I'm apparently stuck. I can't even reinstall the one I have

JetGardner Author

Level 1

9 points

Oct 14, 2019 5:50 PM in response to turingtest2

Thank you-that part works.

Now if only I could preview a purchase before I buy it.

Your quick help is VERY appreciated and I did recover the songs THANK YOU

turingtest2

Level 10

274,430 points

Oct 14, 2019 6:06 PM in response to JetGardner

You're welcome. 🙂

tt2

turingtest2

Level 10

274,430 points

Oct 17, 2019 9:25 AM in response to JetGardner

Rip it up and start again. See your other thread.

tt2

turingtest2

Level 10

274,430 points

Oct 17, 2019 9:40 AM in response to JetGardner

You can disable iPod service if enabled under the services.msc control panel. You should leave the rest alone. They shouldn't do any work unless called for.

tt2

JetGardner Author

Level 1

9 points

Oct 17, 2019 10:40 PM in response to turingtest2

If you saw the new presentation in pictures after we last spoke, then you can tell me where I went wrong?

turingtest2

Level 10

274,430 points

Oct 18, 2019 1:10 AM in response to JetGardner

You're most welcome. 🙂

tt2

Microsoft Edge Win 7 desktop PC - I Tunes