AMP Devices Agent

IMPORTANT - REVERSAL FROM APPLE: AMPDevicesAgent IS AN APPLE CATALINA PRODUCT.

After snooping around my system, I called Apple again -- there was too much inconsistency in what I found in my system, in what Apple told me, and in what I read in the Apple community threads.

AMPDevicesAgent is an Apple Catalina product, and replaces the IOS devices (e.g., backups) drivers that iTunes used to have. The Apple tech support fellow told me that he is 100% certain that is correct. The correct answer to that AMPDevicesAgent pop-up is "Allow" (one-time), or "Always Allow" (permanent).

My apologies to all for the earlier misinformation. I was just as confounded as you. Thank you for staying on this and questioning what I wrote -- ultimately it's the right answer that counts.

LorenzoDF wrote:

What is "AMP Devices Agent" who, after Catalina installation, asks for permission to access Key Chain? Thank you

The AMPDeviceAgent is a new device manager a part of macOS Catalina, for backing up, updating or restoring your idevice. That is to say iOS device synchronization.

AMPDevicesAgent is a phishing scam -- I just spoke with Apple Tech Support by telephone. If you get it, take a screen shot and report to Apple: e-mail to reportphishing@apple.com

It is just an encrypted backup for your phone so that if you do ever lose your phone it will have everything on 1) your computer and 2) your icloud storage but if you have more than a certain GB it wont all save on your icloud obviously. So thats where this comes in as another backup. Its perfectly safe and designed by apple. I happened to come accross this because i tried doing an update on my phone and it is frozen for a few weeks now. So I had to plug my phone in and accept the trust button, then it now is allowing me to update my phone via my computer. Hope that helps!

Cheers,

Jeff

Do you sync an iOS device to the iMac that is showing the prompt? What happens if you sync the same device to the other iMac that hasn't been showing the prompt?

It's part of Catalina. I got this response from Apple Support when asking about a related issue:

Edit: I definitely wouldn't have posted this if I had realized there was a page 2 XD

It' s ok . From apple catalina

You must use it if you want to reset your old ipod nano

No, this is a pop-up window that shows up about once a day. It started when I upgraded to Catalina. We have two iMacs at home; one shows the pop-up the other doesn't. The Apple Tech representative clearly said that it's not theirs and should be reported to Apple.

While I was on the phone with Apple Support, I missed a call from Apple Support on the same subject. They sent me an e-mail directing me to their link on phishing: I copied that link on the next line

https://support.apple.com/kb/HT204759

That is a very good question. I recently upgraded the iMac to Catalina. My iPhone 8 is relatively new. On checking, the iPhone has not been backed up. On plugging it into the iMac USB, the AMPDevicesAgent message immediately pops up. On plugging it into the other iMac (same version, slightly different hardware), the AMPDevicesAgent message does not pop up. Whatever AMPDevicesAgent is, it seems to be blocking backups to the iMac.

I can't find anything about this subject on the net. I've denied access. Anyone else found anything??

I don't know the answer, but it happens when plugs your Iphone like me? I understand that the iPhone tries to do a backup and it needs permissions to access to the encrypted storage.

i have same question

thanks! Very helpful!

I have the same question, what is AMP Devices Agent?