Catalina bluetooth issues - audio output switches intermittently

After upgrading to Catalina, my Macbook Air has audio output issues when the Bluetooth is connected to Sony WH-1000MX2 headphones. Suddenly, the audio connection switches to the internal speakers and the output can't be changed. The immediate solution is to turn off/on the bluetooth on the Macbook and reconnect the headphones. But after a while the problem reoccurs.


I have tried to problem solve by the following processes:


  1. Accessing the debug function (click the the bluetooth icon in the menu bar whilst pressing alt+shift). Remove bluetooth devices. Reset the Bluetooth module. Delete the bluetooth plist files in the library (/Library/Preferences + ~/Library/Preferences/ByHost ). Restart Macbook. Reconnect the device.
  2. Reinstalling Mac OS Catalina


The actions mentioned above does not solve the problem.


Any help will be appreciated. Thanks.

MacBook Air

Posted on Oct 14, 2019 6:47 AM

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Posted on Nov 25, 2019 3:14 AM

Since the apple engineers won't do anything about this issue anytime soon, I found this trick helped me. I went to https://developer.apple.com/download/more and searched for additional tools on the search bar, and downloaded the latest xcode 10.2. In the folder Hardware look for bluetooth explorer and open it, it opens in the background so you need to search for it. Then open the Tools/Audio options tab, and select "Force use of aptx" box. Then I found the bluetooth doesn't drop after couple of mins.

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156 replies

Mar 26, 2020 3:43 AM in response to AskAgain

After 10.15.4 it seems it fixed finally for me (MacBook Air 2013). I used speaker (Bose SoundLink Mini II) and headset (Harman/Kardon BT) for a day without interruptions and switches. Nonetheless it's not 100% smooth:

  1. When I listen cue of very short (< 1 sec) sound files (phrases in Duolingo made of separate words), sound output chokes and cannot reproduce the whole phrase. There's no such issue via wired connection.
  2. The signal seems weaker than before. Interference starts when I go to another room, there was not such issues with the same devices before.

Important: I checked the connection after each Catalina update and unpaired devices after each fail. So after update I pair them again.

Jun 12, 2020 3:55 PM in response to KaliPanda

Hi guys,


I was also facing a similar issue with my Sony WH-1000MX2. After updating to Catalina OS, I noticed sound quality was weird. After checking MIDI audio configuration, I realized output switched automatically to one channel only. I was not able to switch it back to 2 channels until in audio preferences I selected internal microphone as input device. Now, I am able to select 2 channels and sound quality is as expected.

This is of course, just a workaround. I hope Apple or Sony will provide a permanent solution

Nov 14, 2019 12:42 AM in response to PatrykDampc

Hello guys,



Yes... I have to admit that after upgrading to the patch after a sleep mode I had back the same issue. My sony Headphones WH1000XM3 continue to connect/disconnect.  The only way to connect again my headphones and to have these ones fully working for a while is to remove the file /Library/Preferences/com.apple.Bluetooth.plist, reboot and reset PRAM.

 


Best regards

Feb 2, 2020 1:48 PM in response to iamthealex

Bluetooth was updated entirely in 10.15.3, and the upgrade should have solved the problem for many. I had tried to reinstall if... the kernel cut out bluetooth while still connected, probably due to memory saving/cached memory usage. This update should solve it and bluetooth.plist is gone. If not, you should delete it right after the update is installed. And then hold ctrl+space+r+p when you turn the mac on.


If there are other issues which aren’t common... I don’t know. You have to define the problem using Terminal or Console.


Dec 5, 2019 12:13 AM in response to gmrandazzo

Hey, gmrandazzo -- You are right! I tested your theory by going to System Preferences> Energy Saver> and clicking on the Power

Adapter tab. Then I set the Computer sleep time to "never." I was then able to use my Bose Soundlink II wireless headphones for as long as I wanted, just as long as I kept my laptop plugged in. Of course, this isn't a solution for those who want to depend on battery life. But I do hope some Mac engineers or coders or whatever are paying attention to this conversation!

Thanks!

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Catalina bluetooth issues - audio output switches intermittently

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