Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Catalina bluetooth issues - audio output switches intermittently

After upgrading to Catalina, my Macbook Air has audio output issues when the Bluetooth is connected to Sony WH-1000MX2 headphones. Suddenly, the audio connection switches to the internal speakers and the output can't be changed. The immediate solution is to turn off/on the bluetooth on the Macbook and reconnect the headphones. But after a while the problem reoccurs.


I have tried to problem solve by the following processes:


  1. Accessing the debug function (click the the bluetooth icon in the menu bar whilst pressing alt+shift). Remove bluetooth devices. Reset the Bluetooth module. Delete the bluetooth plist files in the library (/Library/Preferences + ~/Library/Preferences/ByHost ). Restart Macbook. Reconnect the device.
  2. Reinstalling Mac OS Catalina


The actions mentioned above does not solve the problem.


Any help will be appreciated. Thanks.

MacBook Air

Posted on Oct 14, 2019 6:47 AM

Reply
Question marked as Best reply

Posted on Nov 15, 2019 8:49 AM

Here what I found running some debugging with Bluetooth explorer.

Actually the BT device work using the AAC codec until at a certain point the transfer of the audio information going down as you can see on the picture here... This means that it is something related to the audio codec over Bluetooth. There is a bug there. Maybe this can help engineers to solve the problem! :)



So for the moment what I experimented is that after reboot the device works until sleep mode is activated. After no way to have a working Bluetooth audio device. Of course this is not the proper way to run the device :-)


Bests

Similar questions

156 replies

Jan 6, 2020 7:12 AM in response to AskAgain

Yesterday I completely reinstalled macOS because of this and some other more serious problems. I still have the problem, that my AirPods "disconnect". They're still connected in the Bluetooth menu but I can't select them in the Sound menu (they're listed, but clicking on them doesn't change the sound output). The only thing that helps for a while is to disconnect the AirPods and reconnect them.

Jan 11, 2020 8:31 PM in response to AskAgain

I also have this issue.


MacBook Air (Retina, 13-inch, 2018)

macOS 10.15.2


The following devices will not stream audio over Bluetooth:


Airpods 2

Airpods Pro

JBL Charge 3

Bose QC35


All products work on other devices including iPhone XS and IPad Pro.


Apple, this is extremely frustrating and completely unacceptable. Please advise on a fix ASAP. Or should I take my machine to the Genius Bar and have them try and resolve?

Jan 15, 2020 11:12 AM in response to AskAgain

I have Bluetooth issue as well, but only tested currently with a Logitech MX Anywhere 2s mouse.


I have 3 Macbooks next to me.


Macbook Pro 13 (2016) Working.

Macbook Pro 15 (2018) (Driver Version [Version 7.0.2f4 (V86 C4407)] Working as well.

Macbook Pro 16 (2019) (Driver Version [Version 7.0.2f4 (V44 V4176)] The device connects and 1 second later disconect my mouse.


Delete of BL file and PRAM reset did not work. Same as full restore of OSX.

Jan 15, 2020 1:43 PM in response to Pavlik1510

It's a good information ! It seems to affect some of the newest devices.


Same for me :

Macbook Pro 13 (2015) : no bluetooth issue.

Macbook Pro 15 (2018) : no bluetooth issue.

Macbook Pro 15 (2019) : bluetooth issue !!!


FYI - Macbook Pro 15 (2019) has the following Bluetooth driver : 7.0.2f4 - firmware v86 c4407


I found a workaround for my self : I've disconnected every USB-C connected devices, and the bluetooth issue disappeared. It seems connecting an USB-C hub, an external screen or anything else, affects the bluetooth behavior.


As soon as I reconnect my USB-C hub with Ethernet connection, external screen and so on, the latency and disconnection come back again.

Jan 16, 2020 2:13 PM in response to AskAgain

I have this issue as well with Catalina 10.15.2 (19C57) on a Macbook Pro 13 inch 2017 model using a Plantronix m165. When the device reconnects after being disconnected, macOS does not recognize it as an audio device and I can't select it for audio input / output. To fix it, I have to delete the device and re-pair it with my mac. I have to do this every time the headset has been disconnected.

Jan 21, 2020 3:32 PM in response to AskAgain

I have this issue too. It's not just with my Sony WH 1000XM3s, also test with Sony MDR ZX700s, Bose QC25, and Samsung buds. This happened on my 2016 Macbook Pro 13 touchbar after upgrading to Catalina. Recently bought a brand new 2019 pro which was fine for a few days, and the problem reoccured on my new mac after upgrading again too. This is infuriating.

Jan 23, 2020 9:40 AM in response to AskAgain

I have the same Issue with AirPods 1. Gen and just bought the Sony WH-1000XM3, which also get thrown out of audio output after a while. I am following this thread since the beginning of December 2019 and nothing has happened to solve the problem from apple's side. This is so frustrating and disappointing. Love Apple products, but the software gets more and more failures after each major update. Just DON'T release it, when it's not working a 100%! Can't image buying a $60k Mac Pro and having a bluetooth connection problem with wireless earphones. Apple - get. your. s***. together!!

Jan 28, 2020 4:29 PM in response to AskAgain

The problem, as someone posted much earlier, is with the audio codec. The sound drops out when your computer starts to go into sleep mode. So if you go to System Preferences > Energy saver> Power Adapter and set "Computer sleep" to "Never," then reboot, the sound seems to stay on. Of course, that doesn't help anybody who needs a computer that isn't always plugged in. I'm getting pretty tired of Apple's apathy on this issue. I really need to replace my old Macbook Air, but I'm ****** if I'll buy a brand new computer that won't work with my brand new Airpods Pro.

Catalina bluetooth issues - audio output switches intermittently

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.