Email clients cannot send. Receive only sporadically.

High Sierra version 10.13.6


None of my emails in both of my email clients are working correctly. All of this began Sunday morning, October 13, when I turned my computer on.


At first, I called my ISP, thinking the problem might be on their end. We did some troubleshooting and did not fix the problem. I set up Outlook on a Windows laptop that I have and it worked as intended. Right now, my only assumption is that the problem is with my computer itself.


I have six email addresses in my mail clients. None of them are working correctly. None of them will send an email. Some will occasionally receive emails, but others are completely dead.


I have tried all my emails in both the Outlook client and the Mac Mail client. Both are behaving the same way.


The rundown is as follows (all are IMAP unless otherwise noted):


iCloud: Sometimes receives email. Cannot send email.

Work email (MS Exchange): Sometimes receives. Cannot send.

School email (MS Exchange): Cannot receive or send.

Hotmail: Sometimes receives. Cannot send.

Outlook: Sometimes receives. Cannot send.

Yahoo: Cannot receive or send.

Teksavvy (my ISP): Cannot receive or send.


The above problems are identical on both the Outlook client and Mac Mail client. All emails work just fine on my Windows laptop. All emails work fine in web browsers.


I installed a security update (2019-005) on my Mac on October 5.


The only thing I an reasonably sure about is that the problem is not with my ISP or internet connection, which leaves me with a Mac problem.


Can anyone help?

iMac Line (2012 and Later)

Posted on Oct 14, 2019 8:26 PM

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Question marked as Top-ranking reply

Posted on Oct 15, 2019 7:36 AM

Are you running any Anti-Virus orCleaning Apps?


2nd...

Safe Boot from the HD, (holding Shift key down at bootup), does the problem occur in Safe Mode?


Safe mode attempts to repair Disks & clears lots of caches, so if Safe Mode works try again in regular boot.


If still not working...

Make a New Location, Using network locations in Mac OS X ...


http://support.apple.com/kb/HT2712


System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.


System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


The interface that connects to the Internet should be dragged to the top of the list.


If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.


System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...


8.8.8.8

8.8.4.4


Apply.

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Email clients cannot send. Receive only sporadically.

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