Yellow/blue streaks pictures

Has anyone had this issue when taking pictures you get these yellow and blue streaks on some of your pictures? If so how was this fixed?


I recently got an iPhone XR from AT&T (2 months ago) and started noticing the issue after I take a picture. Before you take a picture everything looks great until you take the picture is when I noticed all these lines on most of my pictures.


I spoke with Apple tech support on 10/4 and they advised that I take my phone in to an Apple store for a tech to take a look at. 10/5 I walk in to my appointment to have my iPhone XR checked out and they recommended to replace the camera and so they did to fix the issue. At the store I didn’t notice any issues until later that night when I want to go have dinner at a restaurant and when I got home. I called Apple tech support again for yet another appointment. 10/11 I walk in to my appointment they recommend that it’s possibly a hardware issue so they would replace my iPhone XR at no charge to me. So I thought great that’s no problem. All weekend I didn’t have a chance to play with the camera until yesterday when I noticed the lines again!!


My IPhone 6S Plus doesn’t have these issues at all so I know my iPhone XR should not take pictures like this. It’s getting annoying have this happen very often.


How can I fix this or what can I do at this point ?


I am simply taking pictures for the native camera app with no filters applied, I don’t use any other 3rd party camera apps, I don’t have a case that covers the camera at all, the lens is clean and not smudged, never dropped the iPhone on the camera or anything.


iPhone XR

Posted on Oct 15, 2019 4:00 PM

Reply
180 replies

Jan 15, 2020 2:23 PM in response to yiorgosnj


I have had the exact same issue. Have tried wiping the phone, doesn't work. So far, disabling Smart HDR and HDR has fixed the problem.

However.... I bought this phone because I take a lot of pictures, and I have actually ended up using my Google Pixel which was cheaper and takes far better, issue free images.


  1. I expect to be able to use this device fully, I am not able to. I don't expect this from Apple products and if I don't see a swift remedy on this from Apple, I will be returning this less than 1.5 year old handset back for a full refund (Consumer Rights Act 2015 (UK)) as it is not fit for purpose and Apple do not appear to have addressed this issue or provided any proper fix for it.


  1. Secondly, I have stacks of images with these streaks which I am unable to remove from the image rendering them spoiled. Again, this is not what I expect from an Apple product. My issues started in October, at the same sort of time this thread was raised, this shouldn't be an issue, this needs to have been addressed by now.


WHY HAS THIS NOT BEEN RECTIFIED APPLE?


Jan 21, 2020 12:23 AM in response to Chrizztopher

Hello Sranvalsi and every Xr User. I too have this issue and love this iPhone camera yet experience the camera issue of lines with HDR under certain conditions 😒😡👎🏻 which is completely UNACCEPTABLE even if it’s a flaw in their software which their millions of software developers should be looking at ! I have been able to use HDR without issues but only daytime. Night time I can sometimes get HDR to work fine but a good part of time I turn off HDR. Additionally I’ve gotten smart HDR to work during the day and it’s well pretty great. After much time and research I’ve found that it happens typically for me with LED lighting and florescent lighting. Both types of lighting are particularly bad for pictures. On a side note I bought some camera gear that will really improve and increase the iPhone XR camera’s photo capabilities and unlock camera potential! After using it can really rival the 11’s camera quality when used properly. Telephoto lense by Sandmarc includes iPhone case with camera mount, lense covers and pouch, plus a camera adapter for your own case. The price is 100$ . Best quality and price! Highly recommended by EMT on Youtube and other you tubers. I love mine and my skepticism was obliterated after using it for a month. 2nd item: hybrid Filters (130$) really help with the polarization and excessive / bad exposure , lighting, and poor saturation in iPhone pictures. I use them and combined with the iPhone editing software you can make remarkable pictures. Ps. These filters can screw onto the lenses they have. Lastly on behalf of all Xr users with this issue. I posted this tweet and Apple support responded.


without hybrid filters shot on XR


Using hybrid filters and some editing (minor) the filters help bring out the clouds and lost details due to over exposure and dull colors. ND64/PL.

Jan 14, 2020 7:18 PM in response to teddynizzle

The wipe doesn’t work or at least didn’t for me which leads me to believe that it’s in the software and they didn’t fix it. It didn’t happen to me until the iOS 13 so how could it be the camera? Plus it would happen on every picture not just some of them. I have HDR turned on but I also have save original - it is only on the HDR photos. At least on my XR it is.

Jan 17, 2020 10:00 AM in response to scottbermingham

This gets more and more frustrating!! Really Apple? How many people have to reset their phones, have cameras replaced, phones replaced, before they realize its totally software they need to fix. The so-called "work around" only lowers the number of times it happens, but it still happens! Ruining thousands (if not more) of their users images. I for one will not even bother going to a Genius bar until they admit to everyone it's a software issue they need to fix. I turned my HDR off in the camera app just to see, took one shot, and immediately the first photo was heavy with yellow and blue stripes!! Turn it off again and took same shot. No lines. But it still happens, just not as often. I think thats worse!! No telling when it will ruin a photo. You can't get some of those moments back. This needs addressed immediately!

Apple, you have growing number of upset customers, please pay attention and do something!!

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Yellow/blue streaks pictures

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