Level 1

43 points

Yellow/blue streaks pictures

Has anyone had this issue when taking pictures you get these yellow and blue streaks on some of your pictures? If so how was this fixed?

I recently got an iPhone XR from AT&T (2 months ago) and started noticing the issue after I take a picture. Before you take a picture everything looks great until you take the picture is when I noticed all these lines on most of my pictures.

I spoke with Apple tech support on 10/4 and they advised that I take my phone in to an Apple store for a tech to take a look at. 10/5 I walk in to my appointment to have my iPhone XR checked out and they recommended to replace the camera and so they did to fix the issue. At the store I didn’t notice any issues until later that night when I want to go have dinner at a restaurant and when I got home. I called Apple tech support again for yet another appointment. 10/11 I walk in to my appointment they recommend that it’s possibly a hardware issue so they would replace my iPhone XR at no charge to me. So I thought great that’s no problem. All weekend I didn’t have a chance to play with the camera until yesterday when I noticed the lines again!!

My IPhone 6S Plus doesn’t have these issues at all so I know my iPhone XR should not take pictures like this. It’s getting annoying have this happen very often.

How can I fix this or what can I do at this point ?

I am simply taking pictures for the native camera app with no filters applied, I don’t use any other 3rd party camera apps, I don’t have a case that covers the camera at all, the lens is clean and not smudged, never dropped the iPhone on the camera or anything.

iPhone XR

Posted on Oct 15, 2019 4:00 PM

Top-ranking reply

Stanvalsi

Level 1

28 points

Posted on Oct 28, 2019 7:15 PM

I thought for a long time what the problem was, I tried different settings. My friend and I have the same problem on XR. The reason was in HDR mode. First you need to disable Smart HDR in the settings, and then in the camera itself, turn off the HDR button on top, then the bands disappear. This appeared after iOS 13. I think they will fix it later.

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180 replies

Jan 5, 2020 9:08 AM in response to victoriacaldwell

I think it is software related so unless the factory reset has a software patch there will be the same issue. They told me to do the same thing but someone else said it did t fix the issue. I have turned off the hdr in camera settings until there is a patch or fix

Jan 14, 2020 7:18 PM in response to teddynizzle

The wipe doesn’t work or at least didn’t for me which leads me to believe that it’s in the software and they didn’t fix it. It didn’t happen to me until the iOS 13 so how could it be the camera? Plus it would happen on every picture not just some of them. I have HDR turned on but I also have save original - it is only on the HDR photos. At least on my XR it is.

yourturn

Level 1

4 points

Feb 1, 2020 1:11 PM in response to Liljeberg

Just tried taking a low light photo before the update, stated in exactly the same place and updated then took same photo. Looks like it’s fixed! I wonder why apple haven’t put it in the upgrade notes though?

Nov 11, 2019 12:38 PM in response to Chrisbones

Your seeing it with HDR off? I've yet to see if with HDR completely off, only with it on.

Dec 1, 2019 10:10 AM in response to deirdre-b

My girflriend had her entire camera replaced by Apple, and she still has this issue. For me, the turning the HDR mode off works. But that is NOT a fix. Apple needs to address this ASAP.

Jan 28, 2020 1:59 PM in response to Chrizztopher

I just updated to iOS 13.3.1

I took some photos, and for the moment I am no longer experiencing the problem. I hope it's not a placebo effect! Try to update.

Feb 5, 2020 2:49 PM in response to manwa66

Is your iPhone fully updated? A new update just came out like a week ago. Everything is fixed on my end.

Chrizztopher Author

Level 1

43 points

Oct 30, 2019 6:21 PM in response to Stanvalsi

That’s awesome!! Thank you figuring out a workaround! I’m and very happy to have these streaks removed.

On my camera I didn’t have the HDR option at the top but I did end up going to:

Settings > Camera & toggles off Smart HDR. This option turned on always used Smart HDR, so once it’s turned off, on your Camera you’ll be able to turn off HDR.

Dec 4, 2019 9:27 AM in response to TineG1975

It is not a hardware issue at all. Our XRs are fine. My girlfriend had her entire camera replace because of this issue, and I had my phone replaced, but the problem is still there. It is a software issue. I hope Apple is aware of it and working on a solution.

Dec 25, 2019 7:44 AM in response to macspartan793

Yep I had a new xr they replaced after breaking one to fix the camera. That xr then had to be returned for the same issue then th yea replaced the camera and same issue. The. Apple now says it’s their issue they are working on. Update your phone

Jan 17, 2020 9:31 AM in response to talksrm

I'm having the same problem with my XR. After working with chat support, they are saying camera is not the problem - software issue. My next step from them is to reinstall iOS from a backup and see if the problem persists. (Based on this forum I am not holding my breath for this being the fix.)

Jan 17, 2020 10:00 AM in response to scottbermingham

This gets more and more frustrating!! Really Apple? How many people have to reset their phones, have cameras replaced, phones replaced, before they realize its totally software they need to fix. The so-called "work around" only lowers the number of times it happens, but it still happens! Ruining thousands (if not more) of their users images. I for one will not even bother going to a Genius bar until they admit to everyone it's a software issue they need to fix. I turned my HDR off in the camera app just to see, took one shot, and immediately the first photo was heavy with yellow and blue stripes!! Turn it off again and took same shot. No lines. But it still happens, just not as often. I think thats worse!! No telling when it will ruin a photo. You can't get some of those moments back. This needs addressed immediately!

Apple, you have growing number of upset customers, please pay attention and do something!!

talksrm

Level 1

21 points

Jan 18, 2020 4:13 AM in response to macspartan793

The fact this issue has been highlighted on this thread on 15th October 2019 and now, 95 days later or three months and three days later, Apple have still failed to address this is completely unacceptable. The only way around this issue, is as some have mentioned above, turn off HDR features.

I purchased my iPhone XR because of the HDR features and use it primarily for the camera. This problem means that I am now not able to use this device as expected as Apple have failed to address this problem in a timely manner. I have dozens of images which are scored with these dreadful lines, which as far as we can tell, is not fixable.

Luckily, I purchased my handset using a credit card here in the UK. Which means I now have no other option but to submit a section 75 charge back request on account of the fact that this product is simply not fit for purpose.

It is a real shame that Apple are not willing, to rectify this issue with a simple software update.

adele72

Level 1

4 points

Feb 5, 2020 9:03 AM in response to talksrm

If you have Live Photo’s switched on , I found a fix for getting rid of the lines on existing photos . Go to edit the Live Photo (where you can choose a frame ) move frames and the lines disappear - even on the original frame .

Guuguus

Level 1

15 points

Nov 14, 2019 5:48 AM in response to Chrizztopher

Confirm also having this issue on 13.2.

Seems to be a software issue linked to ios 13, reports on this issue came right after the release.

Hopefully it gets fixed soon.

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Yellow/blue streaks pictures