Yellow/blue streaks pictures

Has anyone heard or seen any official statement from Apple regarding this issue and a potential fix? I'm hating making a monthly payment for a flawed piece of equipment. Come on Apple, get cracking on this!!

My iPhone XR also faced the same problem. I did go to Apple services Centre to repair the camera. Same situation here where the advisor asked me to try the camera after being repaired, there was no problem at all! But when i tried again the next day, the problem comes back and i don’t have time to go there again as i am so busy.

The HDR thing doesn’t work either. Mine is turned off in settings and in the app. Still get the lines. This needs fixed now!! Until Apple acknowledges it as an issue and puts out an official fix it’s not worth taking it to an Apple store.

I have been having this problem with many of my photos. Many of them much are worse than this! I have to delete half of the photos I take because of this issue. I bought my iPhone XR in October of 2019 and I’ve started having this problem more and more frequently. I’m not sure if it has something to do with the smart HDR or not??

I'm so cross with Apple's response to this. Like all of you I've got problems and I bought this very expensive phone to use instead of my camera. When it works it's fab - but it's ruining moments for me. I've got a really rubbish photo of my two boys meeting santa, which can't be replicated. I thought it was only happening in low light indoors with artificial lighting but it appears it's outside too - see picture attached. Completely naturally lit. ARRGGGHHH!! Hurry up Apple!

this is with the latest software update. I turned on smart hdr, and this is the picture I took. I went to the Apple store today and they want me to do a wipe first , and than pay $80 plus tax for a new camera replacement of the wipe doesn’t work. What should I do?

Thanks for the advice, I took cool family photos at Christmas and later noticed the stripes, ruining the memory. Thought maybe I clicked too fast or something. Hope Apple

gets their act together .

Very true... I got my iPhone xr about a month ago and the store I was at didn’t know anything about this problem. I took pictures in the store and showed them... they had no idea whatsoever how to fix it. Hope they fix it soon.

Well done for contacting Apple via Twitter. I have just done the same.

This issue is completely unacceptable, I contacted the retailer I purchased my handset through yesterday and explained that I will be sending this product back for a full refund as it simply doesn't do what it is supposed to.

I am really disappointed in Apple. There are no excuses to have left this to linger. I am so upset at the amount of images ruined by this floor.

Just been onto Tech Support again. Again, they claim no knowledge of the issue and say we aren’t entitled to a refund as we didn’t raise the issue within 30 days of purchase. They basically offered to either take in for a service via mail in or take to store again. Had to explain that Genius Bar refused to deal with one of our phones due to a a scratch on the lens cover (which could’ve caused it! Apparently) . Basically stuck with 2 phones that don’t do the job they are meant to do. Not impressed right now. Will see what they say in store tomorrow.

Hello,

I have the exact same problem and the Apple support chat recommended me to bring it in for repair. That is really dissapointing as Apple should already know they will not be able to fix it at the moment.

The update did not mention the fix to this problem. I never turned off HDR. For the moment it works as it should, before I shot in a certain point of my room and it gave me the problem, while not for the moment. I hope it is fixed.

So far, so good for me however, all of the already taken photographs with the lines on them remain with the lines on them post update.

Is Apple going to provide a fix for all of our ruined images?

Hope so as I have hundreds.

I updated last night (1/28/20). So far so good. Weird thing is, I turned Smart HDR on in the Camera Settings menu, but there's no place in my Camera App for HDR any more. Even restarted my XR after turning Smart HDR on. Am I missing something? Am I imagining that it was there before?

Me too. What’s wrong with my phone?!