Level 1

43 points

Yellow/blue streaks pictures

Has anyone had this issue when taking pictures you get these yellow and blue streaks on some of your pictures? If so how was this fixed?

I recently got an iPhone XR from AT&T (2 months ago) and started noticing the issue after I take a picture. Before you take a picture everything looks great until you take the picture is when I noticed all these lines on most of my pictures.

I spoke with Apple tech support on 10/4 and they advised that I take my phone in to an Apple store for a tech to take a look at. 10/5 I walk in to my appointment to have my iPhone XR checked out and they recommended to replace the camera and so they did to fix the issue. At the store I didn’t notice any issues until later that night when I want to go have dinner at a restaurant and when I got home. I called Apple tech support again for yet another appointment. 10/11 I walk in to my appointment they recommend that it’s possibly a hardware issue so they would replace my iPhone XR at no charge to me. So I thought great that’s no problem. All weekend I didn’t have a chance to play with the camera until yesterday when I noticed the lines again!!

My IPhone 6S Plus doesn’t have these issues at all so I know my iPhone XR should not take pictures like this. It’s getting annoying have this happen very often.

How can I fix this or what can I do at this point ?

I am simply taking pictures for the native camera app with no filters applied, I don’t use any other 3rd party camera apps, I don’t have a case that covers the camera at all, the lens is clean and not smudged, never dropped the iPhone on the camera or anything.

iPhone XR

Posted on Oct 15, 2019 4:00 PM

Top-ranking reply

Stanvalsi

Level 1

28 points

Posted on Oct 28, 2019 7:15 PM

I thought for a long time what the problem was, I tried different settings. My friend and I have the same problem on XR. The reason was in HDR mode. First you need to disable Smart HDR in the settings, and then in the camera itself, turn off the HDR button on top, then the bands disappear. This appeared after iOS 13. I think they will fix it later.

View in context

Similar questions

180 replies

artrinna

Level 1

4 points

Oct 27, 2019 7:24 PM in response to Chrizztopher

I also have the XR and this evening i was trying to take a picture of my niece and noticed the blue and yellow streaks. I’m glad to know I didn’t break my camera or anything but it sucks that we are all going through this.

NatOlej

Level 1

4 points

Oct 29, 2019 8:38 AM in response to Stanvalsi

Omg! This actually worked. I had an apt tonight at the Genius Bar to look over the issue with them and probably would have to do a restore on my phone. Thank goodness I came to check online first if anyone figured out the issue. Thank you!!!! No more yellow lines!!

Chrizztopher Author

Level 1

43 points

Oct 31, 2019 8:09 AM in response to Hey_Soup

Seems we now have a current resolution until Apple can resolve the issue in a new update (not 13.2). It works for me now and I’m happy to not see the yellow and blue lines anymore.

I understand they spent all the time they did to help resolve the issue for you but I honestly don’t think the update to Catalina would be a root cause for the issue. Hopefully the Tagged resolution works for you as well.

Nov 11, 2019 11:22 AM in response to Chrizztopher

I tried the "turning Smart HDR and HDR off" trick and I'm still getting the streaks occasionally. It really sucks! My 7 worked flawlessly (and still does). I shouldn't have to pay $800 for a faulty phone. Apple needs to address this immediately or offer us upgrades. I bought this stupid XR like 2 weeks before the 11 was released. (I didn't have a choice, I had to get a personal phone ASAP at that time) Is this the only model experiencing this issue?

Chrizztopher Author

Level 1

43 points

Nov 11, 2019 1:42 PM in response to Chrisbones

You’re correct since I started this post the issue has not been resolved by Apple. Another user having the same issue found a work around which helped me but there are times I’ve still noticed this on a few pictures from time to time.

I’m not happy at all either. I too purchased this phone 2 weeks from when I posted this and I absolutely hate this phone and more of the fact that I paid full price for it and Apple can’t ever resolve the issue.

Apple has replaced the camera, and the issue was still there, then they replaced by phone, which didn’t not fix the issue, and I spent many hours with their tech support regarding the issue and they have no idea how to fix this.

I’m still hoping a new update resolves this but I have a feeling it probably won’t be.

clfljr

Level 1

4 points

Nov 11, 2019 1:52 PM in response to Chrizztopher

Apple is loosing the customer trust with them. As I already mentioned, instead to find a solution, they continue to mention that the issue is the customer, with their backup (did using their icloud backup). It's really bad, how Apple is treating their customers.

Chrizztopher Author

Level 1

43 points

Nov 11, 2019 2:28 PM in response to clfljr

I agree I had tech support tell me at first that the issue was my prior back so I restored my phone and started my phone as a new iPhone and the issue still persisted. Then they tried to pin it because I was doing my back up on a PC. It’s the worst excuse to give.

The worst part of being treated bad is that my phone carrier could not refund my money or make this issue right & giving me a different option for the horrible phone.

Anyways, I do hope Apple can fix the issue.

betcha00

Level 1

4 points

Nov 11, 2019 5:57 PM in response to Chrizztopher

Same issue!!! I just upgraded last night to 13.2.2, did the workaround and the issue is still there!

went to a local Apple Service Center and they said it’s the first time they’ve heard of the issue so I thought it was just my phone. But I saw this thread, a reddit thread and did a survey with my friends and it’s not just me...

I hope they fix it ASAP because the issue is becoming motte frequent and more annoying!

Nov 15, 2019 10:32 AM in response to ghosttrooper

So far i've tried more than 20 photos on a subject where the issue should happen before and there is no lines on my photos dark areas, bright lights even outdoors.

On the other hand do you think i should trade my phone in now while it is still working like normal maybe for a X which doesn't have this issue at all?

Nov 16, 2019 1:49 PM in response to unknown257

Just took this photo with my XR a minute ago. Brightly lit room. Smart HDR turned off in settings, and HDR turned off in the camera app. This is ridiculous. Apple needs to respond!! Maybe it is hardware and some cameras are ok. What’re it is it needs fixed!😡

Nov 18, 2019 3:38 AM in response to NatOlej

Didn’t work for me and my hubbys. Apple even replaced my phone and the new phone had it besides Apple said turning off a feature isnt. A fix because you should be able to use all the features on a phone

Nov 18, 2019 9:08 AM in response to Chrizztopher

I am having this same issue right now! Turning off the HDR seems to fix it, but that is by no means a solution. I paid over $800 for a phone and I can't even use my XR for its intended purposes? Without this issue? Do you all think this is a hardware issue or a software issue? Has anyone had their camera replaced, but still experience this problem afterwards?? I would love to hear more about everyone else experience.

Nov 18, 2019 9:42 AM in response to ghosttrooper

Ok well that is good to know. I am glad that apple is aware of the issue. The iPhone X series is too new to be experiencing bugs like this with new updates. Thank you ghosttrooper for that information!

Dec 1, 2019 7:41 AM in response to Stanvalsi

I tried turning off Smart HDR as well as HDR mode on the camera and I’m still getting the streaks this morning so I do t believe this is the fix. When I called Apple they ran diagnostics and said it doesn’t appear to be hardware, especially since it only happens in the phone’s camera app- not in Snapchat, Facebook, Instagram, etc.

Since I’m up to date, they suggested a factory reset to see if there is anything “stuck” in the software.

It’s infuriating!

Dec 5, 2019 8:15 AM in response to Chrizztopher

I’ve had this since IOS 13, the stripes appears in low light condition. I’m really ****** about this because I use my phone camera a lot, including at night. I do hope apple fixes this at IOS 13.3 or 13.4

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Yellow/blue streaks pictures