iPhone 11 Pro Camera Lens Cracking

I had my iPhone 11pro max for three days and it looks exactly like your photo. And we know it isn’t covered quicktimekirk but it should be. I did not drop My phone or lean on anything and have it in an Otterbox case. Apple needs to fix this. And no one needs your smart *** comments Quicktime

Hi where do we report this problem? My phone was not dropped and the wide angle lens has what appears to be a crack on the inside of the lens? I have had the phone for 2 weeks and not dropped it. It’s also been in a protective case that the lens can’t even come into contact with things. For the money paid for this phone this should not be an issue, I didn’t purchase apple care because it’s not available where I live.... this means I would have to fork over 149+ 99 to fix it? I have never broken a camera lens before and this crack appears to be internal. Does anyone know how many cases have been reported?

Yes, please! everyone needs to go to apple/feedback and report detailed info about what happened to their phone to make sure every issue gets logged. They are not telling the truth to you though, this happened to me weeks ago and as I mentioned here in an earlier post, I did go to the apple store and also called the 800# and spoke to a senior advisor who gave me a case # and I made a big stink about it to them. I also made sure to log it in feedback page which is the what the advisor recommended and that is the only way Apple will possibly do a repair extension (recall) but people DO need to go to feedback and fill that out, not just report it here. This community page is really just for emotional support for all of those that are going through it since Apple is not responding very favorably to us. ;)

No both the store and the senior advisor said I could use my Applecare and pay $99 but I didn't think it warranted that. It's not affecting the camera... yet... so I'm hoping for a repair extension or if it gets worse, I'll fix it then but I definitely wanted to file a case (did that with the advisor on the call) and also entered the whole thing on the feedback page (with my case#) to make sure it was noted so I KNOW they have record. They are not being truthful at all.

No help from Apple. They consider this an accidental physical damage. They offer you to change your phone for $399. Insane. We need to report this in every way we can so that they start considering this as a manufacturing issue (which I think it is) and provide a Repair Program.

If you have Applecare, they will repair it for the $99 replacement fee. I was told that by the Apple store when I went in as well as from a senior advisor when I called the 800#. Unless they are now changing the story, that was what I was told and I said I would wait to see if it got worse. They are the ones that called it an accidental damage and told me my option was to pay $99 using my Applecare. if you do not have Applecare, not sure what the option was. Good luck to you guys and yes for sure hopefully people are writing into feedback because it definitely has to go in there.

I bought my iPhone 11 Pro Max one week ago and I noticed a small scratch on the rear camera, probably a manufacturing issue, I've always put in my pocket with a leather case, normal usage, never dropped.

mine also got scratches on the camera lens after 1 week of buying the phone at the apple store. My iPhone 11 pro max is in an otterbox case and has a screen protector. I also put it in a place it my bag where their are no keys or coins or in my front pocket my jeans. So I am disappointed that the camera lens can easily get scratch.

Same happened to me.

i don't know how to replace the camera.

i checked with apple authorized service center.

they told me there is no option for replacing camera or other parts.

only option to replace the phone.

So i don't know what to do.

Whether you have a crack in the camera cover or not, you should NOT take your iPhone under water. iPhone is water resistant, NOT waterproof and water damage, which can certainly happen, is NOT covered by iPhone warranty.

i've had my phone for a week and i immediately got a phone case on mine and theres a slight crack on the exact same place! It's not that bad right now, but I am extremely careful with my phone so I'm concerned about this...

Actually, if this was a huge problem after now more than 3 months since the phones were released, this thread would be huge. It's not. There are now millions upon millions of iPhone 11 series phones in the wild. The numbers here are statistically insignificant.

rbrylawski, that is not helpful to anyone here. Apple needs to realize that this has happened to more than 100 users in the first three months admit there is an design issue then allow these to be covered via recall.

I don't know why you think telling me or anyone here what Apple should do will help you. Apple isn't on this forum. This is strictly a user to user only forum. No one here works for or has anything to do with Apple. If you or anyone has had this happen, schedule an appointment at your Apple Store Genius Bar and show it to Apple. Posting here won't help you at all.

100 users out of literally millions of owners isn't many. I'm not saying you shouldn't see what Apple may do for you, but it's most unlikely you'll see any recall with a statistically small percentage of users affected.

This discussion page is nice cause it lets us know we aren’t the only ones with this problem but Apple doesn’t care what any of us write in here. Everyone needs to let Apple know you are having this issue so they are record of it. Go to the Apple store so they can log it that you are having this issue. I went yesterday knowing that they wouldn’t do anything to help, and they didn’t do anything, but I still went so it would be in their records. Please call and go in so hopefully they will help us out with it