Hi,
Im excited to own the new iPhone 11 Pro but after a few weeks of ownership, one of the 3 camera lenses has shattered out. The phone has never dropped or mishandled, just simply normal use in my pocket. I just wanted to make the Apple community aware that the Camera glass is very weak! Buy a case that covers and will well protect the cameras. Ive attached a picture of my phones broken camera lens.
iPhone 11 Pro Max
This happened to me this summer... the top camera lens cracked. I called Apple and they were useless, they told me they can’t replace such a small part and the only solution was to replace the whole handset in exchange of £700 (i don’t have apple care).
Of course I said no because this is ridiculous, I didn’t want a new phone I just wanted a new glass camera lens cap which is tiny and shouldn’t be that hard to replace.
In the meantime I stick tape to my camera to prevent dust and damage to the inner lens. I finally found a repair shop that had this tiny part in stock and was willing to replace it for me. Can you guess how much it cost me?
£50 😂
Not ideal but better than not being to use my camera at all. Also my phone was already out of warranty and because it was bought in the US no insurance company other than apple care wanted to insure my phone to begin with. This is just my bad luck...
Now I have a Spigen tempered glass camera protection, it doesn’t look as nice as when it’s without but at least it protects from this stupid thing happening again.
Accidental damage is not covered by the standard warranty and any repairs expenses are yours.
Camera coatings defects do affect the image quality.
Either the lenses covers must be replaced or the phone.
I went to apple today they basically said it’s glass what did I expect and it’ll be £600 to trade in phone as wouldn’t fix it
Best to send a feedback to Apple directly as it seems this is happening to many many people...
If you don’t have Apple care it’s 800$ to replace....
I just have the iPhone 11, but I noticed yesterday that my camera was cracked. I’ve never cracked a phone before, so I definitely think this is a phone issue. Make the lens as strong as the other glass on the phone.
I have had a few iPhones, some I broke but the others stayed in good condition. Out of all the phones I broke none of them had the camera crack or shatter when I dropped it. This is a huge manufacturing defect and I hope Apple does a recall on this.
The exact same thing has happened to the uppermost camera on my brand new pro max. I’m gutted. I’ve always taken extreme care with all of my phones & this is the first time it’s happened. It was in my front pocket with no pressure applied as far as I know. I think there is a weakness on the lens glass. Lucky I have insurance I guess!
This is my first experience with an iPhone I originally got an iPhone XR that the speakers didn’t work right now I upgraded to the iPhone 11 and cracked a lens without doing anything that should’ve cracked lens. I’ve never broken any of the 6+other smart phones that I’ve had including the cheapest android you could think of and the more expensive Google pixel XL. I have seen replacement lenses on eBay but no guide on how to actually replace the lens and wondering if you can just heat it up and remove it and then put another one down not certain hoping it’s as simple as that. As you can see from the photo it’s in a protective case and has been since I got it at the Verizon store. This phone obviously needs some kind of protective cover for just the camera lens and iPhone should definitely address this issue I am very careful with my phones.
Hi,
it just happened to my iPhone pro 11 max. It’s my 6th iPhone and its the first time with such damage on the camera.
It looks like as if there were a tiny impact on the top of the glass and then it cracked downwards (single line).
Always protected, never dropped or pressurized.
Let’s hope that Apple eventually admit this their problem !!
I experienced the same problem with my iPhone 11. There is a crack on the glass cover the lens, and it keeps spreading. There is no Apple Care in Vietnam, and Apple also produces no substitute components. I am frustrated as crack camera cover glass can lead to dust getting inside scratching the actually camera. I hope Apple will soon act on this matter as it is getting more and more common among iPhone 11 Series users.
Then you'll be living with a damaged iPhone. Expecting a recall is about as likely as you winning the lottery. These phones have been out for three months now. This is the first thread about this and very few posters. Glass can break if enough pressure is applied.
Whether you have a crack in the camera cover or not, you should NOT take your iPhone under water. iPhone is water resistant, NOT waterproof and water damage, which can certainly happen, is NOT covered by iPhone warranty.
I compared and this one that I bought decreases the quality considerably, since it turns the lens darker. That's why I'm going to try the clear glass one. However, I'll keep this one for while. We all know now that the camera glass is very fragile. So it's better to prevent the trouble.
I have the exact same problem. Bottom of the three lenses is shattered. Never dropped. Kept in a case since the day I got it.
I just scheduled an appointment for this afternoon with the store. Won't be too happy if they try to stick me with a $99 replacement fee, but to be honest I'm not going to try to replace the lens covers myself. Hopefully they will find a way to make us all happy here.
iPhone 11 Pro Camera Lens Cracking
